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Elmwood's Opiniões 269

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TrustScore: 4.5 em 5

4,6

Casa de leilões
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... Ver mais

Classificada 5 em 5 estrelas

I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... Ver mais

Classificada 5 em 5 estrelas

Always an easy international transaction. Smooth as silk. (Despise the exorbitant duty taxes but Elmwood has no control there!) Jewelry has been first rate! As pictured. A long time, satisfied return... Ver mais

Classificada 4 em 5 estrelas

Your descriptions and photos are accurate but you are the only GB auctioneer I have used that uses DSL and their fees are very high. Also I am uncomfortable uploading my license and DOB when I have a... Ver mais

Informações sobre a empresa

  1. Casa de leilões
  2. Loja de malas e bolsas
  3. Avaliador de jóias
  4. Ourivesaria
  5. Leilão online
  6. Relojoaria

Escrito pela empresa

Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.

Auctions - Authentic. Simple. Accessible.

Escrito pela empresa

Zero fees for sellers
We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
Lifetime Authenticity Guarantee
We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.

Our Lifetime Authenticity Guarantee

Confidence that lasts a lifetime

Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

269 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 28% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Staff very helpful and efficient

Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged.
The only niggle is with DHL who initially give an 11-1.00 delivery/ then say running late/ then 2 stops away/ then a few stops away/ then 5 stops away/ then 1 stop away - no times given for any of these. It eventually arrived at 2.50pm. Not really the driver's fault but the system DHL operates in prioritizing some deliveries before 12.00 (and mine wasn't one of them!!!)

31 de março de 2026
Classificada 1 em 5 estrelas

Utterly shocking customer service...

Utterly shocking customer service...
Elmwood's courier lied about not being able to find my house, informed me this was because Elmwoods had used an incorrect address. This was not true. Having taken an entire day off to receive this parcel and for Elmwoods to not consider this or the inconvenience is really quite shocking.
In communication with Elmwoods I asked for a call, no one called me until I left this negative review.
The parcel was delivered on another day to my neighbour, no one called or emailed from Elmwoods to check this however and eventually I was able to retrieve my parcel from my neighbour.
Their response blames their courier but doesn't recognise their own poor service.
I did indeed ask for a refund instead of an attempted 2nd delivery however Elmwoods never responded to this request or even recognise this, but instead instructed the courier to attempt a 2nd delivery but failed to inform me of this.
The wish to not take any ownership for this is understandable but disappointing.

19 de março de 2026
logótipo da Elmwood's

Resposta da Elmwood's

Hi Richard,

We’re sorry to hear that you feel this experience with Elmwood’s has been a negative one, as this is not the level of service we aim to provide.

Having reviewed the matter, the issue arose due to a delay with DHL, which resulted in the parcel arriving one day later than scheduled. The address was double checked against what was provided to the courier and there was no discrepancy on our end. We appreciate how frustrating delays can be, particularly where time has been set aside for a delivery.

We did engage with both yourself and DHL, including escalating the matter to our account manager, to better understand what had occurred. DHL will usually attempt to redeliver a parcel 3 times before reaching out to us as the shipper for direction as to what to do next as standard.

Whilst we carefully select our couriers, issues of this nature can unfortunately arise from time to time and are not always within our direct control. We are, however, pleased that the parcel was ultimately delivered safely.

We are sorry that this experience has impacted your view of Elmwood’s and appreciate your feedback.

Kind regards,
Toby

Classificada 5 em 5 estrelas

Excellent service

This is my forth experience with Elmwood’s. The team are always polite, professional and friendly. I look forward to bidding with them in the near future.

4 de março de 2026
Classificada 5 em 5 estrelas

Fair auction estimates

Auction estimates were fair as a substantial number of final bids/prices fell within or close to the estimate ranges. Post sale service was also very good with responsive communication.

5 de março de 2026

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