I never signed up for monthly prescription. Only as a one time purchase only. They then charged my card again. Now I have to dispute and get a new bank card. Very inconvenient. Non trustworthy.
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Your At-Home Solution, to smoother, firmer and brighter skin!
Informações de contacto
Reino Unido
- support@elouris.com
- elouris.com
1,4
Muito mau
50 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy ordering & great customer service…
Easy ordering & great customer service when I made contact. Replied within an hour
28 de fevereiro de 2025
Resposta da Elouris
Thank you so much for your fantastic review! We’re thrilled to hear you had a great experience, and we’re especially proud that our customer service stood out to you.
Do not trust this company
Do not trust this company. They do not honor their return policy and will drag out the process by denying your return multiple times, until the 30-day return window limit has been reached. I would report them to anyone you can.
1 de março de 2025
Opinião espontânea
Resposta da Elouris
Thank you for your feedback, though we’re disheartened to see your warning about us. We take this seriously and are eager to make things right. Could you please contact us with more details? We’d love the chance to resolve this and prove we’re trustworthy.
Resposta da Elouris
Your review caught our attention, and we’re sorry for any inconvenience caused. It’s not the standard we aim for with our service, and we’d like to make it up to you. Could you get in touch with us directly? We’re here to resolve this and ensure it’s a one-off issue.
Customer service 0
Took so long to arrive that i was bought one as a present when I tried to return it they refused
10 de março de 2025
Opinião espontânea
Resposta da Elouris
Thanks for bringing this to our attention—we’re sorry your experience wasn’t what you hoped for. It seems our support didn’t hit the mark this time, and we’d like to learn more. Could you please contact us? We’re eager to listen and see how we can assist.
I bought 2/28 and have yet to receive…
I bought 2/28 and have yet to receive it. I keep getting emails to do a survey when I don’t even have it. Didn’t realize it would take so long to get, it’s March 8th and still shows only half way to me
28 de fevereiro de 2025
Resposta da Elouris
We’re genuinely sorry to hear about your disappointment. Our customer service team strives to help everyone, so it’s upsetting to know we didn’t succeed here. Please reach out with more info—we’d love the opportunity to address this and improve based on your feedback.
Unknown website
Ordered sunday! £60 worth!
No order confirmation
I’ve messaged-No reply
Nothing
Don’t do it not worth it!
Absolutely appalling
2 de março de 2025
Opinião espontânea
Resposta da Elouris
Thank you for sharing your thoughts, even if they’re hard for us to hear. We’re sorry we’ve given you reason to doubt us. Can you please contact us with more details? We’re ready to step up, fix this, and show we can be a company you rely on.
Two contact forms no reply
Two contact forms no reply
No product
No confirmation even of order
No delivery day
Appalling as have taken money!
24 de fevereiro de 2025
Opinião espontânea
Resposta da Elouris
We’re bummed to see this review and apologize for letting you down. Customer service is something we pride ourselves on, so we’d really appreciate it if you could share more details with us. Drop us a line—we’re committed to making this right where we can.
It’s been a little over 3 weeks and I…
It’s been a little over 3 weeks and I have not received my product and I have not been given any updates. I have requested a refund but have not heard back from anyone.
4 de fevereiro de 2025
I still have not received my order…
I still have not received my order almost 3 weeks after ordering!
2 de fevereiro de 2025
Resposta da Elouris
We’re really sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. We’ve checked your order status, and it should be with you very soon.
We truly appreciate your patience and apologize for any inconvenience this delay may have caused. If you need any further updates or assistance, please don’t hesitate to reach out—we’re always here to help.
We hope to make this right and would love the chance to serve you again in the future
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