Hello,
We have conducted a thorough search of our client records and can confirm that we have no record of any customer matching the details associated with this review. We have never provided services to anyone under this name or with this described experience.
The claims made in this review are entirely without basis and do not correspond to any genuine client interaction we have had.
We would like to clarify that, under the Defamation Act 2013, a statement is not defamatory unless it has caused or is likely to cause serious harm to the reputation of the claimant. For a business, this means showing that the false statement has caused, or is likely to cause, serious financial loss. This review makes specific factual allegations about our business practices, including false claims about fees, invoicing, and hosting, that are completely untrue and which we believe are likely to cause serious financial harm to our company.
Furthermore, the publication of a fake consumer review, defined as a review that purports to be, but is not, based on a person's genuine experience, is prohibited under Schedule 13 of the Digital Markets, Competition and Consumers Act 2024, which came into force in April 2025. The Competition and Markets Authority (CMA) has been given enforcement powers to tackle fake and misleading reviews, with the potential for significant fines for breaches.
We are aware that fake reviews are sometimes posted with the intention of damaging a company's reputation, and we are treating this matter with the seriousness it deserves. We have reported this review to Trustpilot for their independent assessment under their guidelines on fake reviews, and we are also reserving our right to pursue legal action, including claims for defamation and malicious falsehood, against any party found to be responsible for publishing this fabricated review.
We stand by our services and the many genuine clients who have left verified positive reviews on this platform.
