Emirates Opiniões 50

Absolute Catastrophe. Nothing works.

In general I enjoyed emirates but left disappointed after our final step in our journey, had traveled to Philippines early in the month and was returning 12 Feb, first step (manila to Dubai) was fine. Dubai to Edinburgh I was left a little disappointed.
I was travelling with my husband and our 3 children, aged 8,5 and 4 months old.
When we got our seats we knew small children under 1 would be given priority seat at the front because of the need for a bed for our 4 month old, my husband was positioned the row behind, again we were happy with this as we thought other family’s with small child would need the location. Once we took off we noticed the 3 seats next to me and my children were free, I politely asked if my husband could sit there as it was empty and he could help me with the children. I was told these are priority seats and if I wanted my husband to join us he would need to pay to upgrade.
I didn’t ask how much as I was so disappointed, she could see I was struggling with my 4 month old and two small children. I was told she would speak to her supervisor, but they didn’t even have the decency to come back to me. The phrase we are here to help didn’t really work here.

Title: Poor hotel accommodation booked via Emirates Skywards

I booked a hotel using Emirates Skywards reward points and was very disappointed with the accommodation. The room was in poor condition, with frayed towels and a cracked bath, which is unacceptable for a booking promoted through a premium loyalty programme.

I reported the issue, but it remains unresolved, and customer service has been slow and unhelpful. For a brand like Emirates, I expected far higher standards and better support when something goes wrong.

This has seriously damaged my confidence in using Skywards for hotel bookings, and I would not recommend it based on this experience.

We bought flight tickets through topcasback to get a small amount of money back on expensive return flights to Vietnam and Cambodia.
The cashback has been declined for no real reason
This is appalling for a large company

I would like to know from emirate management why ticket from Newcastle to Kolkata via Dubai soo expensive but if you fly from Edinburgh ,Glasgow,Manchester, London or Gatwick are very cheap almost £300 so I like to know why ticket from Newcastle is expensive can any management have reply for this we customer from Newcastle are very angry hope they will think about it thanks Joseph

My mother was traveling alone from Hyderabad to Dubai Hyderabad airport receptionist he was so rude unfriendly behavior because of this kind of staff airline name will be spoiled they should get good trainings how to deal with customers I was call India customer service name of Mr Abbas he doesn’t want to listen the customer needs he just want to tell me the policy I was requesting tha my mother she at the check in desk the staff was rwas stop for hand luggage instead of 7kg she had 8kg they told her to remove I was expelling to him please help me ask your team member to do the check in only 1kg was extra he was keep telling me you should know hand luggage instead is only 7kg why are you talking more I told him we always travel with you guys last 15 years it’s never happened for extra 1 kg your stopping he was keep telling me the about this policy I feel so disappointed also and my mother also she said she never want to travel with Emirates ticket number is 1762201691651 please take action on this case.
Thank you Emirates team.

Flight cancellation due to political unrest in Dar-ES-Salaam. Other airlines were however flying. Emirates cancelled the flight and we received no communication from them. There was no attempt to offer alternatives and noone we were able to speak to. Don't be lured by their onflight entertainment system, legroom is poor, headrest is uncomfortable and if things go wrong they leave you high and dry! Complaints process a sham. ABYSMAL!

The flight was ok, food on return flight from Dubai not on par with outbound flight (Indian Vegetarian) but worst of all I booked a secure hotel transport via them that was completely miss sold!! Marketing the transfer as a chauffeur waiting for me in arrivals with a nameplate, translated to us waiting for 25 mins in the arrivals hall with no driver or name plate just a picture on where to meet him! Would expect more integrity from Emirates and doubtful we would fly again with them. This service was also 80AED more than a standard taxi.

Very much satisfied the Emirates Customer-Service in Collaboration and Cooperation with Mrs Sharmin F who working in London Retail office.
Her behaviour very Satisfactory.
She cordially accepted me and helped to issue my Travel Ticket very promptly.
Long-Live Emirates.
With regards,
Dr S M ABU MUSTAFA, PhD.
London-City, UK.

My recent travel experience with Emirates, particularly the customer service, was incredibly frustrating and disappointing. I had high expectations, but the reality fell far short, leaving me to question their commitment to customer satisfaction.
The issues began during our flight to Mauritius. Traveling with two young children can be challenging, but I was surprised by the lack of care and consideration from the cabin crew. When I politely requested a bottle of water to avoid repeatedly asking for small cups, my request was flatly refused, despite other passengers freely receiving non-stop alcoholic beverages. My daughter's meal was also nearly forgotten; we had to ask for it after a significant wait, and I'm sure she wouldn't have received it otherwise. Later in the flight, after my son fell asleep during breakfast, another attendant kindly told me I could request his meal later, only for that request to be denied by another crew member. It felt as though we were an afterthought, which is an unacceptable feeling when you're a paying customer.
However, the most infuriating part of this experience was dealing with the aftermath of our damaged luggage. Out of our six suitcases—all of which were brand new—three were severely damaged upon arrival. As per their policy, I emailed Emirates within the required seven days to file a claim. This initiated a long and painful back-and-forth with a customer service advisor named Zaleha.
Initially, my claim was rejected. After several emails, Zaleha agreed to approve the claim as a "goodwill gesture." She requested that I resend photos of the damaged luggage and the receipts, which I promptly did, feeling a sense of relief. After a few weeks of no response, I followed up with her, only to be met with a cold and unprofessional email stating that she couldn't do anything and the claim was rejected. This complete reversal of her "goodwill gesture" was completely unacceptable and frankly, a waste of my time.
The entire interaction with Emirates' customer service was a masterclass in poor communication and unreliability. The lack of care on the flight and the way my baggage claim was mishandled has left a terrible impression. It seems that unless you're a business or first-class passenger, you're not a priority. My recent experience with Saudi Airlines, where the service was truly exceptional, only highlights how far Emirates fell below the standard I've come to expect from major airlines. I will not be flying with them again and cannot recommend them based on this experience.

If I can give zero stars I would. I booked a holiday through emirates holidays to the Seychelles. A once in a lifetime holiday. Plane delayed. Loss of first day at resort and second day through tiredness. That happens and you have to get on with it but the reasons from Emirates was beyond poor. Not our problem, go to your travel insurance. They were even reluctant to pay the compensation for the delayed flight which they are legally obliged to do over 3 hours. I would NEVER book a holiday or flight with them again. TUI is far better and BA holidays.

I had a student discount to use and it wouldn’t work on the website when I booked but I didn’t have time to wait to book the flights. I messaged the live chat the next day and Aleena refused to help me and said “I'm sorry to hear you're upset. However, it's important to note that this situation arose due to an oversight on your part, not the airline's. We understand your frustration, but we kindly ask that you take responsibility for the error” then said I could put a complaint in when my trip had completed in 4 months time. I’m a student and now down £174 because this greedy company won’t help due to THEIR issue. I actually can’t believe this is how they treat someone who’s spent almost 2k with them for flights.

Not worth flying if you are not flying in premium cabins or have a higher skywards status.

The crew are marginally better than other carriers to the Middle East, although you may be instructed to move to accommodate other passengers who have not paid for their seats! Transiting through Dubai is a nightmare, intra gulf travel is better on the LCC options. Dubai airport T3 is now looking tired and is no better than a huge transit lounge.

Extremely Disappointed – Emirates No Longer Cares About Its Passengers
Reference: DXB/X/DT/270525/8267545

As a travel industry professional with over a decade of experience, I am shocked by the lack of responsibility and customer care shown by Emirates – an airline I once proudly recommended to clients around the world.

During a recent journey, my checked baggage was severely damaged by Emirates. Not only was there no assistance provided at the destination airport, but when I submitted a formal claim with full documentation and a replacement bag receipt, their Customer Affairs team (specifically Ms. Dina) coldly dismissed it, refusing to reimburse even a portion of the expense.

Their response was robotic, indifferent, and reflected zero empathy for a loyal customer. Instead of acknowledging the inconvenience and taking partial responsibility, Emirates hid behind policy and showed no intent to resolve or retain trust.

This is not the level of service you expect from a so-called premium airline. The high-handed attitude and unprofessional handling of a simple baggage damage case has left me deeply disappointed.

I will not be flying with Emirates again, nor will I recommend them to any of my guests or clients. There are several airlines that still value their passengers – I urge others to choose better carriers who actually care.

Unbelievable that this airline uses terminal 2c. No amenities except macdonalds and Starbucks.
Lounges know this and charge 100+ euro with emirates asking 132 euro for their own passengers.
No information at check in warning you not to pass security 3 hours before your flight.
Absolutely terrible after years of very frequent flying.
If going CDG to DXB give your money to Air France.

My daughter booked flights Sydney to Birmingham return. Chose extra leg room seats. Put booking through only to be greeted with a message that there had been a technical error and she had to contact the airline to book the seats. Contacted Emirates who tried to charge her much more for the seats. Luckily she had a screen shot of both her original booking basket and the 'technical error' message. Many phone calls later she is told she can have the original price but will have to pay an additional credit card surcharge because its two transactions. Huge amount of stress and one very rude customer service operator, that she spoke to initially. AVOID AT ALL COSTS. Not worth the hassle. Cannot admit when they are in the wrong.

I normally don't leave a review but i feel inclined too after such awful service.
A week before our honeymoon I spoke to
Emirates to extend, I was informed I could not and to speak to the advisor when there, and they would sort no problem.
No one was ever around so found myself using the WhatsApp feature.
After going back and forth over the space of two days, I was advised we could not extend as there was no avail.
After speaking to the hotel they confirmed there were numerous style of rooms left and an extension would be fine.
The communication was painful to say the least and the outcome was we could extend, for a cost which was more than what we paid for the entire holiday and move hotels.
The day before we were due to fly home we were still trying to come up with a resolution, all of
Which the advisor said before leaving we would be able
To do with ease.
Then the unimaginable happened, my little boy slipped by the pool and hit his head, and we had to attend hospital for stitches. Following this I wanted to stay for sure as I did not want him to fly home the following day from
A head injury, so we booked the extension but asked one more time if we could stay at the same hotel To Save moving with an exception. All of which was declined
Now my child Slipping is not
Emirates fault, but the injury partially the hotels due to an issue by the kids pool but, there was zero
Flexibility, no care from
Management at the hotel (the receptionist was truly wonderful and showed genuine care when we returned back after the hospital app) and now acknowledgment of us spending two days trying to sort an extension, a horrific accident and then a mixture of emirates being so painful and the hotel not even considering things like room service after a day at hospital, or not
Making us move etc. was honestly the worse service I think I have ever experienced, considering this was such a special occasion like a honeymoon. My expectations were not met at all

I have evidence of Emirates abusing data protection legislation but haven't yet named the individual behind this. As a journalist I sent 5 emails to media. Relation at the emirates website and received no replies. Why are you so scared

Disappointing Experience with Booking.com, Emirates, and Gotogate

I recently encountered a major issue with my family’s flight booking (Reservation Code: ETPKV2, booked on January 15, 2025) that resulted in significant financial loss and emotional distress. During online check-in on January 19, 2025, I discovered our surname was mistakenly entered as “Oezcam” instead of “Özçam.” Despite multiple calls to both Emirates and Gotogate, each company blamed the other, and no corrective action was taken. Consequently, we were marked as “no show,” and I was forced to repurchase tickets at an extra cost of approximately $6,300.

I’m sharing this experience as a caution to all travelers: always double-check your booking details and be prepared for the possibility of poor customer support. I hope that by voicing my experience, these companies will be prompted to improve their service and accountability.

Emirates have been a disgrace and a company that has totally disappointed and shocked me my friend and I arrived October last year to no case we got told it had home onto connecting flight to Singapore and would have back the next day ! To then b told didn’t leave Newcastle ! A whole holiday with no case that was October it’s now nearly march and they are still doing nothing about it shocking company who do not live up to the standards of service they pretend to do !
Now contacting ombudsman and going to go national with this story to make everyone aware of the service they just have NOT PROVIDED shame on u emirates