Ordered a single Tshirt on 31/3/26, estimated delivery was 3/4/26. Didn't arrive until 10/4/26. I emailed customer services on 9/4/26 and they said it would be delivered that day on the the 9th - It... Ver mais
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I am 182cm (about 5'9), 86kg. -Ordered size XL Alpha Bomber jacket and it fits like it's 2 sizes too small... Even though according to their size guiding It should've fit loosely on me. I own multiple... Ver mais
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I am devastated i didn't read the reviews before purchase. I attempted to communicate with EMP today for an update on an order placed for xmas presents, its been 2 weeks and I've heard nothing, Royal... Ver mais
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I've ordered from them a few times and have always been happy. Sometimes it takes a few weeks but as it's coming from Germany that's pretty understandable. They've a good selection of products, their... Ver mais
Informações sobre a empresa
Escrito pela empresa
Europe's #1 for rock & metal band merchandise, movie, TV & gaming merch & alternative fashion. 20,000+ items from hundreds of bands, brands & franchises!
Informações de contacto
Ravens Way, NN3, Northampton, Estados Unidos da América
- emp.ie
1,8
Mau
33 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Extremely Poor Delivery
Ordered a single Tshirt on 31/3/26, estimated delivery was 3/4/26. Didn't arrive until 10/4/26. I emailed customer services on 9/4/26 and they said it would be delivered that day on the the 9th - It wasn't. Ended up being a late birthday present which is always embarrasing. Customer services couldn't care less.
First and last time I'll ever use this company and I'd advise anyone to look elsewhere.
31 de março de 2026
Opinião espontânea
Resposta da EMP UK
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. 😕
We understand how frustrating it is when delivery is delayed and expectations are not met, especially around important occasions like a birthday. This is not the level of service we aim to provide, and we also regret that your contact with customer service did not meet your expectations.
Your comments have been noted and will be passed on to the relevant team for review so we can improve.
Quite disappointing
I am 182cm (about 5'9), 86kg. -Ordered size XL Alpha Bomber jacket and it fits like it's 2 sizes too small... Even though according to their size guiding It should've fit loosely on me. I own multiple "bomber" jackets from multiple manufacturers, all are in "L" and all are pretty much same size and they fit comfortably. Super disappointed in "Alpha industries" sizing and even more disappointed in "EMP" description as they failed to do a simple "copy and paste" job from the original site. Model is taller in the description on the Alpha's site, and jacket size is different as well than stated on the site. Quite an expensive mistake on my behalf for trusting the websites description. Be cautious, do some research and maybe even watch some reviews on products if possible prior to purchasing.
18 de março de 2026
Opinião espontânea
Resposta da EMP UK
Thanks for your detailed feedback, and I’m really sorry to hear about the sizing issue.
We understand how frustrating it is when a product doesn’t match expectations, especially when you’ve relied on the size guide and previous experience with similar items. Your comments about the description and sizing consistency are noted and will be passed on for review.
We appreciate you taking the time to share this, even though the experience was disappointing 🤘
Was sent a medium and sizing was 8 cm…
Was sent a medium and sizing was 8 cm off a pure nightmare with the chatbot very poor email response and phone no. Is only useful if you have German. Huge ordeal trying to get proper refund.
2 de janeiro de 2026
Opinião espontânea
Resposta da EMP UK
We’re really sorry for the issues you experienced. Please contact our customer service at mailbox@emp.co.uk so we can sort out your refund quickly 🤘
Very very disappointed with your return…
Very very disappointed with your return policy. I live in Ireland and you refuse to offer a paid return label. Why? Is it just Ireland. So now it's going to cost me 20 euro to send back a hoodie and a t shirt. This is insane I could buy a hoodie for that. I won't be shopping here again. It's disgraceful.
29 de dezembro de 2025
Opinião espontânea
Resposta da EMP UK
We’re really sorry for the frustration with your return, and we completely understand how costly international returns can be. Your feedback is important, and we’ll review ways to make returns easier for our customers in Ireland. We appreciate you sharing your experience.
GUARANTEED XMAS DELIVERY ? IS THAT TRUE ?
I am devastated i didn't read the reviews before purchase. I attempted to communicate with EMP today for an update on an order placed for xmas presents, its been 2 weeks and I've heard nothing, Royal Mail (when entering tracking no) states tracking unavailable. There are many places to buy rock n roll t-shirts, why would this company with all the stock fall flat on its face with its rubbish customer service ? . . . If you're buying for Xmas i would perhaps think again, although if delivery is made in the next couple of days i will update this review, written 12th Dec 2025
12 de dezembro de 2025
Opinião espontânea
Resposta da EMP UK
We’re really sorry to hear about the delays and the frustration this has caused, especially with Christmas gifts. This is not the standard we aim for, and we completely understand how disappointing it is. We appreciate your feedback and will be reviewing our processes to improve communication and delivery reliability. Please contact us at mailbox@emp.ie directly so we can resolve this as quickly as possible.
How is this trash at the very top of…
How is this trash at the very top of sesrch results??? And its not accurate at all. Really cannot trust the top results anymore, Google totally lost its credibility and reliability.
26 de junho de 2025
Opinião espontânea
Resposta da EMP UK
We are very sorry to hear about your experience. If you have an issue with an article or an order, please contact our customer so that we can offer you a quick solution. 🤘
Ordered and pre-ordered an item
Ordered and pre-ordered an item. They came when I expected (when the site had said preorder was ready). Shipping was prompt and items packaged well. Items themselves were good quality! Better than I expected and worth the price! I don't know why EMP has a low trust pilot score on the UK site, but they have a very good reputation in Germany where they are based. I am very happy and they deserve a higher score!
11 de abril de 2025
Opinião espontânea
Resposta da EMP UK
Thank you for your detailed feedback! We're thrilled you had a smooth preorder experience and loved the quality. We appreciate your trust and kind words—means a lot to us! 🤘
Ordered 4 days ago and still processing…
Ordered 4 days ago and still processing my order.
8 de março de 2025
Opinião espontânea
Resposta da EMP UK
Sorry to hear there’s a delay with your order! Please reach out to our customer service team at mailbox@emp.ie , and they’ll be happy to assist you with your order status and resolve any issues. We appreciate your patience! 🤘
The worst company in the world
The worst company in the world. Took about 9 months to get a refund from them and probably the worst customer service I’ve ever experienced. DO NOT BUY FROM HERE
17 de dezembro de 2024
Opinião espontânea
Resposta da EMP UK
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused. This is not the level of service we aim to provide, and we deeply regret falling short in your case. Your feedback will help us improve and ensure a better experience for all our customers moving forward.
Very Poor Customer Service I ordered…
Very Poor Customer Service I ordered three items on 4th December one of which was a pre order. Two weeks later no sign of anything. I had to contact customer service myself only to be informed the pre order item was now out of stock. Won't get items in time for Christmas. They should have had the decency to inform of this earlier. Not even an apology from Solene their customer service representative. I just cancelled the order and asked for a refund. Do not do business with EMP they have no respect for customers. Unfortunately I did not check the reviews on here first. I am seeing how difficult it is to get a refund from them.
17 de dezembro de 2024
Opinião espontânea
Resposta da EMP UK
We’re truly sorry to hear about your experience. It’s disappointing to know we fell short in keeping you informed and meeting expectations with your order. Your feedback is invaluable, and we will use it to improve our processes and communication moving forward. If your refund hasn’t been processed yet, please reach out again so we can ensure it’s resolved promptly. We apologise for any inconvenience caused and appreciate your patience. Thank you for bringing this to our attention.
Had no issues
Bought from them many times. Have returned a few items. Have been easy to deal with every time. Some of the clothes are so thin when new they don't last too long but that's probably more of a general clothes trend than anything specific to them.
10 de outubro de 2024
Opinião espontânea
Resposta da EMP UK
Thank you for your feedback! We appreciate your loyalty and are glad to hear that you've had a positive experience with our returns process. We strive to offer a variety of quality products and will take your comments into consideration. Your support means a lot, and we hope to see you again soon! 🤘
Ordered boots
Ordered boots, wrong size accidentally selected so contacted them within 5 mins of ordering said nothing can be done about it and send them back free of charge on arrival. When they arrived I promptly returned them and I was refunded the postage but have never received the money for the boots purchased. After numerous emails they insisted they had returned the money which was a complete lie. Money was never returned. Further contacted and continued to claim money was returned and kept referring to the postage money and not the money for returned product. DO NOT PURCHASE FROM EMP
12 de outubro de 2023
Opinião espontânea
Resposta da EMP UK
I'm really sorry to hear about the issues you've faced with your order and refund. This definitely isn’t the experience we aim to provide.
Please send your order details to our customer service team directly at mailbox@emp.ie so we can resolve this issue as quickly as possible. We’ll make sure to investigate what happened and ensure you receive the appropriate refund for the returned boots.
Thank you for your patience, and we’re sorry again for the inconvenience.
Items didn’t arrive - no refind
Items didn’t arrive. Reported this and had to fill out a claim form. All accepted but no refund. They keep promising it but still nothing weeks later, over £100. Have reported to credit card company.
3 de julho de 2024
Opinião espontânea
Resposta da EMP UK
We are really sorry to hear about the issues with your order and refund. It’s frustrating to face delays like this, and we understand how important it is to resolve these matters quickly. We’re currently looking into the situation and will ensure that your refund is processed as soon as possible. Thank you for your patience and understanding. If you have any further concerns, please feel free to reach out directly.
Very disappointed!
Very disappointed!! After spending quite a bit of money and being a loyal customer for years, I had an issue with a parcel not being delivered. DHL tracking advising delivered as well as An Post (which take over when items arriving on Irish territory).
As usual, An Post advised of delivery when item is not left anywhere to be found not even trying to knock or otherwise. Contacted EMP of issue and it was solved within few days with a refund as they do not provide store credit or replacement, you have to reorder yourself. I got confirmation of the solved issue and refund by email.
After four months, I was advised by Roselene (the lady who solved my initial issue) that I would be charged again as I did not confirm that I did not receive the items. I signed a form advising that I did not receive the items 4 months earlier !!!
Apparently I did not reply to an email asking if I received the items. The email in question was sent after the issue was resolved and obviously thought that it was a mistake ( or duplicate) since I got the refund and was told the investigation was done.
I contacted customer service advising of the situation via chat. Solene (another customer agent) advised that they were sorry for the confusion and misunderstanding and that I would not have any money debited again. However, Roselene followed by email to advise that they made aware the investigation team of the issue and that they would let me know the outcome in due course?!?
Make up your mind!
So many contradictions and issues after 4 months when I thought this was resolved. As well, as not receiving the items, 4 months later, I am still spending time and energy to justify and explain that I did not receive the items so that they won't charge me again!!
Very annoying and disappointing experience...
11 de junho de 2024
Opinião espontânea
Resposta da EMP UK
We're genuinely sorry to hear about your disappointing experience, and we deeply regret the frustration this has caused. We appreciate your loyalty and understand your concerns regarding the delivery and subsequent handling of your issue.
First, we want to apologize for the inconvenience and confusion caused by the conflicting communications you've received from our team. It's clear that our process has not met the standards you expect and deserve.
Regarding your initial issue with the delivery: we are aware that DHL tracking and An Post indicated that your parcel had been delivered. Unfortunately, it seems there was a failure on An Post's part to properly deliver the package. This led to your rightful claim for a refund, which was processed promptly.
The confusion arose from our internal follow-up procedures. To clarify, after we issue a refund, our system sometimes sends automated emails to ensure that the case has been fully resolved. It appears that there was a miscommunication within our team regarding these follow-ups, leading to the contradictory messages you received.
We understand the time and energy you’ve already spent on this issue, and we're truly sorry for the inconvenience. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a better experience in the future.
Thank you for your patience and for being a valued customer. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.
Refund over a year late
Asked for a refund March 2023 for an item that did not turn up. Had an email today 28th February 2024 saying they ave issued the refund to the original account. I closed this account 6 months ago. They said tough!
28 de fevereiro de 2024
Opinião espontânea
Resposta da EMP UK
We sincerely apologize for the inconvenience and frustration you've experienced regarding your refund. Please contact our customer service team directly with your current account details, and we'll do our best to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience as we work to make this right.
Waste of time and money. AVOID!
Wish id have looked on here earlier.
Use this company if you want to be messed about, item not recieved almost 20 days after ordering, they dispatched the item immediately after i asked for a refund. I clearly stated that i didnt need it anymore, will be refusing the delivery and will be surprised if i get a refund after seeing all the other consistant 1☆ reviews
20 de fevereiro de 2024
Opinião espontânea
Resposta da EMP UK
We're truly sorry to hear about your experience and understand your frustration. We aim to provide the best service possible, and it’s disappointing to learn we fell short in this instance. If you still have issues with your refund or any other concerns, please contact our customer service team directly. We're here to help resolve this matter promptly. Thank you for your feedback, and we hope to regain your trust in the future.
Good service
Good service! Got a shirt from them and love it :)
24 de agosto de 2023
Opinião espontânea
The WORST customer service I've ever…
The WORST customer service I've ever encountered. Waited 40 minutes in the chat just change an address in an order I had just made!
I got a "Hello" from "Sam", and it took me idk 30s to reply and chat was closed. So here I go again, next time I got "Spencer", who replied with a ready made message saying they can't change my order and it's already being processed for shipping and closed the chat (no opportunity for me to reply, neither did he check my order)? I had made the order within the hour, I'm sure the package isn't handed over yet.
Good luck if you need assistance from them!
22 de junho de 2023
Opinião espontânea
Resposta da EMP UK
We sincerely apologize for the unacceptable experience you encountered while trying to address an issue with your recent order. Your feedback is of utmost importance to us, and we deeply regret the inconvenience you've faced.
First and foremost, we would like to extend our apologies for the lengthy wait time in our chat support.
We are also very sorry for the interaction with our representatives. We value your business, and we should have been more attentive and accommodating to your request.
We sincerely apologize for the frustration and inconvenience you've experienced during this interaction. Rest assured that we are actively working to improve our customer service and chat support procedures to prevent similar issues from occurring in the future.
If you are still in need of assistance with your order or have any further questions, please do not hesitate to contact our customer support team again. We are committed to resolving this issue and ensuring that you receive the support and service you deserve.
Thank you for bringing this matter to our attention. We appreciate your feedback, and we are dedicated to making the necessary improvements to enhance your experience with us.
EMP
Return process problems
I returned two items to them for refund, they wanted me to sign declaration that I am unaware of the location of one item. I sent both items. Explained to them that I cannot sign it because it doesn't make sense. They said it's needed so they can issue a refund. I had to contact European consumer centre to have this sorted out. They refunded me after like 3 months. I would give 0 stars if I could. So be careful if you're returning anything to them, there might be problems. Dodgy company. Also the quality of short pants they sell is a bit low. Needs fixing after couple of months.
11 de maio de 2022
Opinião espontânea
Resposta da EMP UK
We would like to sincerely apologize for the difficulties you encountered during your recent return process. Your feedback is valuable to us, and we take your concerns seriously as we work to improve our services.
We're genuinely sorry that you had to involve the European Consumer Centre to resolve this matter, and we regret any undue delay in issuing your refund.
Regarding the quality of the short pants you purchased, we are committed to providing products that meet or exceed our customers' expectations. Your feedback about their durability is important, and we will work closely with our suppliers to address any quality concerns and ensure product improvements.
We genuinely appreciate your patience during this challenging experience and understand your frustration. We are committed to taking corrective actions to improve our processes, enhance our customer service, and offer a more positive shopping experience in the future.
Please be assured that your feedback has been taken into consideration, and we will strive to do better in meeting your expectations and those of our other valued customers.
If you have any further comments, questions, or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you.
Thank you for bringing these issues to our attention.
EMP
Poor from start to finish
£3.99 postage for 2 T-shirts that took 10 days to arrive - Shockingly poor - The T -shirts themselves are exactly the same brand as sold on Amazon but cheaper
My advice avoid this company & buy from Amazon, who at least will deliver within 2 days
Will never use this company again
I should really have checked the companies Trust pilot reviews
UPDATE
I HAVE RECIEVED A REPLY FROM EMP - ONLY 15 MONTHS AFTER MY REVIEW.
INDICATIVE OF THEIR TARDY BUSINESS PRACTICES REGARDING THEIR DELIVERY TIMES
AS I SAID BEFORE - DON'T BOTHER WITH THIS COMPANY
14 de junho de 2022
Opinião espontânea
Resposta da EMP UK
We appreciate you taking the time to share your feedback regarding your recent shopping experience with us. We genuinely apologize for the inconvenience you've encountered, and we take your comments seriously as we continuously strive to improve our services.
First and foremost, we understand your frustration with the £3.99 postage charge for your order of two T-shirts that took 10 days to arrive.
Regarding the T-shirts themselves, we aim to offer competitive prices while maintaining product quality. While we understand your concerns, please know that we are continually working to enhance our delivery times and overall customer experience.
We understand that you may have reservations about using our services in the future, but we would like to assure you that we are committed to improving our services and providing a better experience for our customers.
Thank you for bringing these issues to our attention. We value your business and would welcome another opportunity to serve you in the future, addressing the concerns you've raised.
If you have any further comments, questions, or suggestions, please feel free to reach out to our customer support team. We are here to assist you.
EMP
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