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Emperial Opiniões 25

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

There was a 12day delay in the delivery of my order. Couriers fault ?? After I emailed Emperial it was quickly sorted out . thank you

Classificada 4 em 5 estrelas

very good customer service replaced missing part with no fuss after buying from Amazon

Classificada 5 em 5 estrelas

I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The pl... Ver mais

Classificada 1 em 5 estrelas

Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend

A empresa respondeu

Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. Empresa de equipamento electrónico

Sobre Emperial

Escrito pela empresa

Shop Now Contact Support We are a leading manufacturer in developing cutting-edge domestic appliances.

Our commitment to excellence is fuelled by rigorous testing and consumer feedback.

We take pride in designing and manufacturing each product to the highest standards, ultimately enhancing the lives of our customers with every innovation.

Air Treatment

Emperial is synonymous with innovation and quality in domestic appliances, dedicated to creating solutions that enhance everyday living and reflect our commitment to excellence.

Heating

We are a passionate team driven by a shared vision to enhance home life, leveraging our diverse expertise to create appliances that effortlessly blend functionality and style.

Kitchen Appliances

Our mission is to empower our customers with reliable domestic appliances that make daily tasks easier and more enjoyable, while upholding sustainable practices.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

25 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

OH NO - WHAT NOW?

Initially, when I bought 2 blankets, one was fine but the other one didn't work. I wrote to you and you replaced the offending product. THANK YOU. It was quite quickly solved.

4 de janeiro de 2026
Classificada 5 em 5 estrelas

Absolutely amazing products

Absolutely amazing products, I bought the heater and the dehumidifier. Honestly the heater throws out so much heat but is so low on energy usage and the dehumidifier has saved me so much time when drying my clothes! You must buy!

27 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Low quality products sold without…

Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend

22 de novembro de 2025
Opinião espontânea
logótipo da Emperial

Resposta da Emperial

Hi Robert,

I'm afraid we don't have any order infromation or enquiries from you. We have searched our systems, and also requested further information via Trustpilot, however we are unable to locate your order or enquiry. Perhaps this review was meant for another retailer?

If you can email us your enqury and proof of purchase to support@emperial.co.uk, we'd be happy to help you.

Thanks,
Emperial

Classificada 5 em 5 estrelas

Quality is insanely good

I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The plug-in radiator is genuinely the best product I have for winter - it heats my downstairs easily and I could go on and on about how good it is for days!! Emperial is genuinely the best brand for anything to do with heating and I cannot recommend them enough :)

29 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

It's very poor 😢 tried to contact them…

It's very poor 😢 tried to contact them so many times for a refund but they didn't respond at all.

31 de agosto de 2025
logótipo da Emperial

Resposta da Emperial

Hi Reshmah,
Thanks for your feedback.
We’ve sent you an email so we can look into this further and get the issue resolved for you. If you haven’t seen it yet, please check your junk or spam folder.
We look forward to hearing back from you.

— Emperial Support Team

Classificada 1 em 5 estrelas

Broken in less than 1 year

Purchased our AirCon unit less than a year old and is already faulty - tried contacting through contact us a couple of times with no return contact from Emperial

11 de junho de 2025
Opinião espontânea
logótipo da Emperial

Resposta da Emperial

Hi Customer,

Thanks for your feedback.

Please contact us at support@emperial.co.uk with your proof of purchase and brief explanation of the issues you've experienced.

We are always happy to help.

Thanks,
Emperial

Classificada 4 em 5 estrelas

I am trying to contact EMPERIAL for…

I am trying to contact EMPERIAL for spare parts and they dont have any website, email or phone number,

UPDATE: The company contact me and we solve the problem easily. Thanks!

18 de abril de 2025
Opinião espontânea
logótipo da Emperial

Resposta da Emperial

Hi, please email us at info@ultimaterg.com and we will look into this for you.

Thanks,
Emperial

Classificada 5 em 5 estrelas

Perfect air fryer

Really happy with my dual air fryer, good size, easy to use, cooks great, can be timed to finish together, and colour matches my other appliances. Definitely would recommend!!

5 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Emperial

The website has a clean, modern design that is easy to navigate through giving great user experience. It also is responsive on both mobile and desktop devices making the browsing experience smooth and efficient.

4 de fevereiro de 2025
Opinião espontânea

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