Encore Musicians Opiniões 433

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A massive thank you to the team at Encore for all of their help. Ultimately we went in a different direction, but the communication and support was excellent. A shout out to Lisa and Fergus for work... Ver mais

Classificada 5 em 5 estrelas

Giovanni Gagliano was a perfect singer just what I was looking for.. Hes got an amazing voice, very friendly and happy to sing any requests. We had a 60th birthday party for my husband and lite... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absurd deposit rules when you don't know if a musician can deliver. I tried booking a musician for an event and we need to talk with him first. The system or the musician, not sure which, wont all... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From a Musician/DJ perspective I'll have to say absolutely Flawless,now that might seem worthless because we have a business relation but its definitely the case,so if the Artists/Performers are all H... Ver mais

Informações sobre a empresa

  1. Plataforma de comércio online
  2. Gestão e promoção musical

Escrito pela empresa

Bring your event to life with the UK's largest selection of talented bands, musicians, and singers. Discover unforgettable performers and create moments that resonate forever.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

433 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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Classificada 5 em 5 estrelas

Very easy to use website with vast choice of musicians

Very easy website to use and found the perfect singer! Contact was also good with clear format for payment.
Will let you know how the singer goes on the day!

1 de maio de 2025
logótipo da Encore Musicians

Resposta da Encore Musicians

Thanks for taking the time to leave us this lovely review!

We're so happy you were pleased with the experience, and we're on hand to help with anything you might need in the lead up to your special day!

The Encore team

Classificada 2 em 5 estrelas

I can't contact musician booked with…

I can't contact musician booked with music list via e mail!

30 de abril de 2025
logótipo da Encore Musicians

Resposta da Encore Musicians

Hi Louise,

Thanks for taking the time to leave us a review and we're very sorry to hear you've had issues when trying to contact the musician via email.

I can see a member of the team has already been in touch directly to confirm the musicians email address and phone number. We've also sent a chaser to the musician via email which has gone through successfully.

If you experience any further issues getting in touch with the musician, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.

The Encore team

Classificada 1 em 5 estrelas

The most painful process ever trying to…

The most painful process ever trying to book a guitarist via Annie at Encore. Hopefully the musician will be awesome but the booking process has been horrendous - slow and incorrect information given. Lots of way better management companies out there. Would avoid encore for any future bookings.

23 de abril de 2025
Opinião espontânea
logótipo da Encore Musicians

Resposta da Encore Musicians

Hi Hanna,

Thanks for taking the time to leave us a review and we're very sorry to hear you had a disappointing experience making a booking on Encore.

We're so pleased that your music booking has now been confirmed, and we're on hand to assist with anything you might need in the lead up to your event.

Upon investigating this for you, it looks like although the booking had been verbally confirmed by the musician, they did not initially accept the booking request you sent them through Encore, which is what is needed for a booking to be confirmed on the Encore website.

This meant the booking was not confirmed in our system, which is why you received emails from Annie letting you know your booking request had not been accepted yet. At that point the musician was asked to accept the request, to ensure the booking was officially secured for you.

We hope this makes sense! If you have any further questions or concerns, please do not hesitate to reach us at bookings@encoremusicians.com or 020 3111 1480.

The Encore team

Classificada 5 em 5 estrelas

Very helpful quick response

Very helpful quick response

2 de abril de 2025
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Resposta da Encore Musicians

Hi Emma,

We're so happy you're pleased with your Encore experience - thanks so much for taking the time to share!

The Encore team

Classificada 5 em 5 estrelas

Violinist Gaynor Sutcliffe is amazing!!

We hired a violinist for our wedding day last month but unfortunately they had to cancel at short notice, but Gaynor Sutcliffe came to the rescue and saved the day!
And what an amazing performer she is!

Everyone commented how beautiful her work was on our day. She is so very talented, and clearly takes her work very seriously with how dedicated and detailed she is.

We absolutely loved having Gaynor be a part of our wedding and making our day so very special.

Thank you for such beautiful music on our beautiful day.

19 de fevereiro de 2025
Opinião espontânea
logótipo da Encore Musicians

Resposta da Encore Musicians

Thanks for taking the time to leave us this lovely review!

We're so sorry to hear you had a prior booking cancelled by a musician, but very happy you found the right musician on Encore to save the day!

Thanks for your compliments on Gaynor's performance, and we hope you had an amazing wedding day.

The Encore team

Classificada 5 em 5 estrelas

Great service

The Encore musicians platform made the process of finding and contacting potential bands for our wedding so much easier, it was a seamless process and we had a quick turnaround for getting everything sorted. It's especially great that encore provide protection for the musicians too.

1 de março de 2025
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Resposta da Encore Musicians

Hi Margaret,

Thanks for taking the time to leave us this wonderful review!

We're so happy you were pleased with the experience, and to hear that everything went so well on the big day.

The Encore team

Classificada 5 em 5 estrelas

James Patrick Gavin Was so professional…

James Patrick Gavin Was so professional and friendly. He was everything we hoped for at the event. A Very talented musician that made the day truly special. Thank you James

6 de fevereiro de 2025
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Resposta da Encore Musicians

Thanks for this lovely review!

We're thrilled to hear that James's performance helped make the day so special. Thank you for trusting us with your live music enquiry!

The Encore team

Classificada 5 em 5 estrelas

Very efficient

Very efficient

7 de fevereiro de 2025
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Resposta da Encore Musicians

We're so pleased to hear that you're happy with your Encore experience! Thanks for taking the time to share.

The Encore team

Classificada 5 em 5 estrelas

Quick reply and helpful in choosing a…

Quick reply and helpful in choosing a musician that fitted the requirements.

2 de fevereiro de 2025
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Resposta da Encore Musicians

We're so pleased to hear that you're happy with your Encore experience! Thanks so much for trusting us with your live music enquiry.

The Encore team

Classificada 5 em 5 estrelas

Communication and ease of booking

Communication and ease of booking. Just hope the experience of the band is as good as the booking

1 de fevereiro de 2025
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Resposta da Encore Musicians

Thanks for this lovely review, we're thrilled to hear you've enjoyed the experience and so happy that everything went so well on the day!

Thanks for trusting us with your live music enquiry.

The Encore team

Classificada 1 em 5 estrelas

DO NOT REQUEST A QUOTE!

DO NOT REQUEST A QUOTE!

Oh my word the spam never stops with no option to opt out.

15 de janeiro de 2025
Opinião espontânea
logótipo da Encore Musicians

Resposta da Encore Musicians

Hi Tim,

Thanks for taking the time to leave a review and we're sorry to hear you had a disappointing experience with Encore.

I can can confirm your enquiry has now been closed down and you have been unsubscribed from our mailing list. We're always looking for ways to improve our platform and we really appreciate your feedback and have logged this with the team for further investigation.

All the best,
The Encore Team

Classificada 4 em 5 estrelas

A great service, website needs work

Booking and paying deposit was easy. Speaking to customer team members was great, they acted as go between & I added extra DJ at the end so everything went well. I even got to message with the bands I booked so that was great too. Everyone was really professional & friendly & helpful.
The process itself of paying was slightly frustrating, as was using the site. I kept losing the bands I picked & kept getting other bands contacting me when I had already booked with others. There didn’t appear to be a clear way of going back to my bookings and checking details without talking to someone which wasn’t always immediate or prompt. There was also a slight frustration that I couldn’t pay small amounts off the total balances which made it stressful. I booked over £3,000 worth of entertainment and after paying a deposit it left quite a lot of money to hold onto & pay until months later when the balances automatically came out of my original payment method. It made me nervous having to remember those different dates & amounts & accts at a time I’m paying a lot of different amounts out for my wedding & working & everything else a bride has to do 1 month before her wedding. Would have been better to allow payments throughout the yr to bring down the balance and have an email about a month before the different balances were due with all the details as I did get a bit confused at payment time and with so many payments due out around the same time I actually tried paying early to avoid any more confusion but encores policy is you can only do this after a certain date.
More flexibility around paying off balances in part & early would have made a huge difference to my experience.
This said, I have exactly the right bands I wanted and even though they were more expensive than I expected, there were lots of options and choice of style, cost etc and I’m very happy with the service. I would definitely use again.

1 de dezembro de 2024
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Resposta da Encore Musicians

Hi Angela,

Thanks for taking the time to leave a review and we’re thrilled that you had a positive booking experience with our team!

We’re very sorry to hear you were disappointed in the payment experience on our site. Payments are taken in 2 instalments: a 30% deposit at the time of booking, with the 70% remaining balance due closer to the event date, however this can be paid up to 12 weeks in advance. We're currently unable to offer payment in instalments, but we really appreciate your feedback and have logged your request for further investigation.

All the best,

The Encore Team

Classificada 5 em 5 estrelas

Luke Webster is the most amazing musician

Luke Webster is the most amazing singer/guitarist I have had the privilege to meet and hear. Luke’s music relates to many people in every possible way. His music is about real life experiences plus popular instrumentals. Luke’s voice is incredible. You must hear him to appreciate his range. Luke is extremely professional and very accommodating. I would recommend Luke for any function. He is very mesmerising.

7 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lesley Locke violinist

We were absolutely delighted by Lesley's performance at our friend's wedding.She was recommended by friends of ours who had seen her perform before and we decided to book her as a surprise for the happy couple.The range of her music made for a wonderful day and thoroughly enjoyed by all the guests attending.

21 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Buyer beware

Be very careful with their cancellation/change policy. Zero empathy or concern. Even a year out.

Expect the usual refer to T’s and C’s reply they hide behind.

9 de outubro de 2024
Opinião espontânea
logótipo da Encore Musicians

Resposta da Encore Musicians

Hi Rob,

Thank you for taking the time to leave a review, and we're very sorry to hear you had a disappointing experience with Encore.

Unfortunately, we couldn't find a booking or an enquiry under the name provided, and so we aren't able to advise further on this particular occasion. However, please feel free to reach out to our customer service team (bookings@encoremusicians.com) with the details you used to set up your enquiry or booking, and we'll be happy to assist you.

All the best,
The Encore Team

Classificada 4 em 5 estrelas

Excellent Communication

From the moment I put my ad out I was kept in touch and checked in with by one of the team.

Such easy communication as well with the musicians.

Quick, painless and easy process.

30 de agosto de 2024
Classificada 5 em 5 estrelas

We used encore to hire saxophonist…

We used encore to hire saxophonist Shagzy Sax. Both the booking company & the Saxophonist were amazing. Prompt response to queries and a smooth booking/payment system.
If you need a saxophonist Shagzy was amazing!

25 de agosto de 2024
Opinião espontânea

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