Beautiful bed very happy, my only complaints are no assembly instructions was supplied and no cover for the exposing bolts which hold the frame together. I feel the covers would have given a better f... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Supplied 2 extra bed slats (needed for our mattress) at no extra cost and clearly discussed the details of the finish. Delivered when courier said and willingly carried up to second floor. Bed sturdy,... Ver mais
A empresa respondeu
Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... Ver mais
A empresa respondeu
Late delivery, wrong parts, no instructions, terrible customer service. Had to pay for 2 nights accommodation due to having no bed to sleep on, their attitude was basically‘get on with it’ Shit at... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.
Informações de contacto
Westholme Nursery, 65 Station Road, Walpole Cross Keys, PE34 4HB, Kings Lynn, Reino Unido
- 01553401844
- sales@endurancebeds.co.uk
- endurancebeds.co.uk
4,0
Bom
127 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful bed very happy
Beautiful bed very happy, my only complaints are no assembly instructions was supplied and no cover for the exposing bolts which hold the frame together. I feel the covers would have given a better finishing touch.
23 de junho de 2026
Don't buy the Ashwicken bed - 2 months later, order still not complete
TLDR version: arrived late, without screws and bolts to assemble it, without instructions, without cover caps, without pilot holes to insert the screws. It's been more than 2 months and I still don't have all of the parts.
Longer version: the bed arrived after 4 weeks. A bit late, but not terrible.
Having got rid of my previous bed, I went to assemble it to find there were no screws, bolts or instructions. Contacted support and they arrived a day or 2 later. We had to sleep on a mattress on the floor, but these things happen.
Second attempt at assembly. The instructions included 4 steps and were essentially useless. The pilot holes that should have been drilled in the sidings to attach the slats had not been drilled (I confirmed with support they should have been there). So I had to spend 2 hours drilling these myself, guessing where they were supposed to go.
Finally got this done, to find that the half moon bolts had no caps. This means there are 8 gaping visible holes on the upper rail - not at all like the pictures.
Contacted support to be told they'd send the caps out. They arrived, but didn't fit or match the bed. Complained again and got the same caps in a different colour that also didn't match. Several weeks later, I'm promised some new caps that will match - I'll update the review if they arrive and are as promised.
Support have been responsive, so marks for that. But they have a habit of blaming the supplier. I believe that the supplier is the issue but ultimately Endurance Beds sold the product and are responsible for the quality of the product and any problems. This has taken far too much time and energy for a product that was not inexpensive.
I intend to send the bed back.
18 de junho de 2026
Resposta da Endurance Beds
Hi,
Thank you for taking the time to leave your detailed feedback. We're very sorry to hear about your experience and completely understand your frustration.
We sincerely apologise for the issues you've encountered, from the missing fixings and incomplete assembly information to the incorrect cover caps and the delays in resolving everything. This is not the standard of product or service we aim to provide.
While we have been working with our supplier to resolve the manufacturing issues, we fully appreciate that, as the retailer, the responsibility for putting things right rests with us. We're sorry that the process has taken far longer than it should have.
If you have decided that you would like to return the bed, please contact us directly with your order details if you haven't already done so, and we'll arrange this for you as quickly as possible. Alternatively, if you would still prefer us to resolve the outstanding issues, we'll continue to work with you until everything is put right.
Thank you again for your feedback, and we're sorry we haven't met your expectations on this occasion.
Lovely slumber
The bed is amazing and the mattress is perfect. You definitely get what you pay for. Very happy 😊
18 de junho de 2026
Resposta da Endurance Beds
Hi,
Thank you so much for your wonderful review! We're delighted to hear you're so pleased with both your bed and mattress.
It's great to know you're enjoying a comfortable night's sleep and that you feel the quality has lived up to your expectations. Your kind words really mean a lot to us.
Thank you for choosing Endurance Beds
From the first point of contact I liked…
From the first point of contact I liked the personal professional service . Everything went smoothly and my expectations were exceeded. Would definitely recommend them to anyone.
10 de junho de 2026
Resposta da Endurance Beds
Hi,
Thank you so much for your kind review!
We're delighted to hear that you were happy with the personal and professional service you received from your very first contact with us. It's wonderful to know everything went smoothly and that we exceeded your expectations.
Your recommendation means a great deal to us. Thank you for choosing Endurance Beds, and we hope you enjoy your new bed for many years to come!
Late delivery, wrong parts, no instructions
Late delivery, wrong parts, no instructions, terrible customer service. Had to pay for 2 nights accommodation due to having no bed to sleep on, their attitude was basically‘get on with it’
Shit attitude.
7 de maio de 2026
Opinião espontânea
Resposta da Endurance Beds
Thank you for your feedback. We are sorry that your experience did not meet your expectations.
Delivery times provided by our courier are estimated and can occasionally change due to factors such as traffic or delays at previous deliveries. Once you contacted us regarding the incorrect parts and missing instructions, we sent the assembly instructions by email and arranged for the correct components to be dispatched as quickly as possible.
We would also like to clarify that at no point did any member of our customer service team tell you to "get on with it". We take every customer concern seriously and worked to resolve the issue as promptly as we could. Whilst we understand the inconvenience caused, consumer legislation does not require retailers to reimburse consequential losses, such as the cost of alternative accommodation, where these fall outside the value of the original contract.
Finally, we would ask that all communication with our team remains respectful. Our staff remained polite and professional throughout and were committed to finding a resolution as quickly as possible.
Resposta da Endurance Beds
Thank you for your lovely review! We are delighted to hear that you are so pleased with your purchase and feel it offers great value. We truly appreciate your feedback and hope you enjoy it for many years to come 😊
Beautiful pine bed
From ordering our endurance spa to deliver it was only just over two weeks delivery guys were very helpful and put it in the room I wanted it was easy to put put together and fantastic quality. We are so happy with the product..
28 de abril de 2026
Resposta da Endurance Beds
Thank you for your fantastic review! We are delighted to hear that everything went smoothly from the moment you placed your order through to delivery. It is wonderful to know that our delivery team provided a helpful service and that you are so pleased with the finished result. Your kind words mean a great deal to us, and we hope you enjoy your new bed for many years to come!😊
We chose a metal quad bed
We chose a metal quad bed . Delivery took longer than expected and there was a few issues with the paint work on the frame but once contacted endurance beds resolved this quickly. Very pleased with the bed and how sturdy it is
6 de março de 2026
Resposta da Endurance Beds
Thank you for taking the time to leave a review.
We’re very sorry the delivery took longer than expected and that there were a few issues with the paintwork on the frame. That’s not the experience we aim to provide, but we’re really glad our team was able to resolve this quickly for you once you got in touch.
It’s great to hear you’re pleased with the bed overall and that you’re happy with how sturdy it is. We really appreciate your feedback.
The bed was delivered professionally…
The bed was delivered professionally and no concerns with the delivery. Bed was as described. However no instructions for setting up and there was a delay when I asked. So the 4.5 stars. Will order again though.
6 de fevereiro de 2026
Resposta da Endurance Beds
Thank you for taking the time to leave a review. We’re glad to hear the delivery went smoothly and that you’re happy with the bed.
We’re sorry the instructions weren’t included on this occasion. We’ll make sure this feedback is passed on to the relevant team.
Thanks again for your comments, they’re much appreciated. 😊
Absolutely love the bed/colour/size…
Absolutely love the bed/colour/size just wish headboards both sides were higher and knobs bigger ,but very close to what my old bed looked like 👍so well done ,love it
4 de fevereiro de 2026
Resposta da Endurance Beds
Thank you so much for your lovely feedback.
We’re really pleased to hear you’re happy with the bed, and that it’s close to what you had before.
Thanks again for taking the time to leave a review and for your support 😊
Great quality mattress and bed frame…
Great quality mattress and bed frame and great communication.
18 de dezembro de 2025
Resposta da Endurance Beds
Thank you for your feedback! We are really pleased to hear you are happy with the build quality and that our communication met your expectations. Your comments are very much appreciated and mean a lot to the team!😊
Gorgeous bed frame
Gorgeous bed frame, mahogany colour is so beautiful, bed is sturdy and doesn't wobble. Very good quality!
16 de dezembro de 2025
Resposta da Endurance Beds
Thank you for your lovely feedback! We are delighted to hear you are pleased with the finish and that the frame feels solid and stable in use. It’s great to know the quality has met your expectations, and we really appreciate you taking the time to share your experience!😊
Quality With A Capital Q
Our previous Divan Bed was purchased approximately 4 years ago from another online Bed Company, and unfortunately only lasted 4 years due to being made not to last. The 5 year guarantee also proved useless as the company had been taken over by new owners and they claimed the issue was due to wear & tear (how are you supposed to get into bed without first sitting on the bed??)
This time, we did a lot more research, as in our opinion, a bed should really last 20+ years if it has been made correctly and used correctly. Endurance Beds give a 12-year guarantee on their beds, so they must have confidence that they will last for some time.
We received our end lift Ottoman Bed yesterday from Endurance Beds. It arrived well packaged to protect from the knocking around by being moved in transit. When assembling, you can tell this is a quality item that has been very well made.
I'm obviously writing this review after only 1 night, but when assembling it feels solid and will (hopefully) last many years.
The only negative was that we did order Glides for the feet, but it actually came with Castors.
27 de novembro de 2025
Resposta da Endurance Beds
Thank you for taking the time to leave such a detailed review!
We really appreciate you sharing your experience and the thought you put into choosing your new bed. It’s great to hear that the build quality, packaging, and overall construction gave you confidence during assembly, as this is exactly what we aim to achieve.
If there are ever any issues or if something is not quite as expected, please don’t hesitate to contact us directly. Our customer care team is always happy to help and resolve anything quickly.
Thank you again for your trust, and we hope the bed provides you with many years of dependable use!😊
I waited 4 weeks and received a quality…
I waited 4 weeks and received a quality bed that exceeded my expectations
6 de novembro de 2025
Resposta da Endurance Beds
Thank you for your fantastic feedback! We are delighted to hear the wait was worthwhile and that the bed has surpassed what you were hoping for. If you ever need any assistance or have questions down the line, we are always here to help!😊
Electric ottoman end lift base - super king size
I chose to buy from Endurance Beds in part because the company got generally very good reviews of its products and service (on their own website: 4.88 out of 5 based on 92 reviews; on Trustpilot: 4.2 out of 5 based on 113 reviews). How I wish my experience had matched my expectations.
I ordered an electric ottoman base in super king size costing £1599 on 11 Sep 2025 together with the full two man delivery and assembly service at an extra £125, and it was delivered at the beginning of October. The two men who delivered and assembled the bed weren’t in the house for half an hour and after they had left I found the two units did not line up with each other (one was lower than the other) and a clip to join the two lids had not been fitted. Also the two lids when raised were not parallel but dipped in the middle. I had several email exchanges with Endurance Beds to try to ascertain what was wrong, culminating in a visit from the actual manufacturers (Mattisons Contract Beds of Ipswich) on 24th October. They failed to bring with them the necessary parts to ensure the two units lined up but did establish why the lids dipped in the middle. A further visit was arranged for after two new – and heavier - mattresses (not ordered from Endurance Beds) had been delivered. Their second visit did resolve our issues: it turned out that the glides under one base had been installed without the necessary sleeves and (after some trial and error) stronger gas springs needed to be fitted to the inner hinges to ensure the two lids did not dip in the middle. But as originally supplied the bed would not have performed as intended with the mattresses I’d bought.
All in all a pretty unsatisfactory experience – especially for the money. And when I enquired what the company proposed in mitigation their response was simply to apologise for the inconvenience and hope I’m now able to enjoy full use of the bed as designed! Fortunately I’m unlikely to be a repeat customer. And while our experience may have been atypical it’s unlikely I’d recommend them to anyone else.
16 de novembro de 2025
Opinião espontânea
Resposta da Endurance Beds
Thank you for taking the time to share such a detailed review. We are genuinely sorry that your experience did not match the high standards we set for ourselves, especially after choosing us based on our reputation. We fully appreciate the frustration you must have felt, and we apologise again for the inconvenience caused.
We are, however, pleased that the follow-up visits resolved the issues and that the adjustments made by the manufacturer have ensured the bed now works as intended with your new mattresses. Our aim is always to make sure every customer ends up with a product that performs exactly as designed, and we are glad this was achieved in the end.
While we regret that the journey wasn’t as smooth as it should have been, we truly appreciate your patience and the opportunity to put things right. Your feedback is extremely valuable, and we will be using it to strengthen communication and checks between our delivery partners and manufacturing team.
Thank you again for sharing your experience, and we do hope the bed now provides the comfort and functionality you expected. If you ever need further support, we’re here to help.
It looks great!
The bed looks lovely and my grand daughter loves it too! The installers were very efficient and made a great job.
24 de outubro de 2025
Resposta da Endurance Beds
Thank you for leaving such lovely feedback! We’re delighted to hear the bed has been a hit with your granddaughter and that the installation team did a great job. It’s wonderful to know everything came together just as you hoped!😊
I had a custom bed made for one of my…
I had a custom bed made for one of my interior design projects for a client. Endurance beds were professional and helpful and the panels and base were finished perfectly and to the exact measurements provided. I look forward to working with Endurance in the future on projects.
29 de julho de 2025
Resposta da Endurance Beds
Thank you for sharing your wonderful feedback! We’re thrilled to hear the bespoke bed met your exact requirements and supported your project so well. It’s great to know the finish and precision were just what you needed. We truly appreciate your trust and look forward to supporting your future design work!😊
Very good experience with them,very…
Very good experience with them,very good customer service and problem solving also is very good
26 de agosto de 2025
Resposta da Endurance Beds
Thank you for taking the time to leave your feedback! We’re delighted to hear that our team looked after you and that everything was resolved smoothly. Your support means a lot to us, and we’re always here if you need anything in the future!😊
Excellent buying experience
Fantastic experience purchasing from Endurance beds. From ordering, speaking to Hannah to alter the measurements to fit out mattress (which the company sorted free of charge), to delivery - everything was 100% with excellent communication. Having now had our bed for just over a week we are really happy with the quality of it too. Highly recommended company to purchase from. Thank you lots.
20 de agosto de 2025
Resposta da Endurance Beds
Thank you for such a lovely review. We’re delighted Hannah and the team could make the process smooth from start to finish and that your new bed is a perfect fit. It’s wonderful to hear you’re enjoying the quality and comfort. Your recommendation means a lot to us!😊
Return
Needed to return an item and the company were very easy to contact and organised the return for us.
16 de julho de 2025
Resposta da Endurance Beds
We’re glad to hear our team made the return process straightforward for you. Thank you for taking the time to share your experience!😊
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.