Endura Roses Opiniões 

185
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely top experience. I needed a piece delivered on a very specific timeframe. Unfortunately the piece I wanted wasn't in stock. So I messaged on the WhatsApp chat and I was wowed by the a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just wanted to say a huge thank you to Endura Rose for helping make my anniversary truly special. The stunning diamond‑blue (diamond‑dusted) rose was even more beautiful than I imagined — it broug... Ver mais

Classificada 5 em 5 estrelas

Ordered bespoke, wanted a particular look and feel. And wow they are absolutely stunning; definitely as good as if not better than online. Love the little shimmers and sparkles it gives off during th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is the best company in the World for beautifully presented Roses in stunning showcases, well worth the prices they are truly pieces of art made with love & the attention to detail is second to no... Ver mais

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Informações sobre a empresa

  1. Loja de lembranças

Informação fornecida por diversas fontes externas

Epiphanies always strike at the strangest moments, and we certainly weren’t expecting ours to strike when it did. Searching for the perfect gift for a loved one, something became apparent. The natural world has always been our first love, yet the flowe...


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(185)

11 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lovely flowers, great customer service

I purchased a Nature's Symphony bouquet in Rainbow Pride and I am in love! The colours are so vibrant, I can't believe these aren't fresh flowers. I bought this instore at the Trafford Centre in Manchester and was served by a lovely woman who was really helpful. I was quite indecisive but she advised me on exactly which theme was right for me and the style of my house. I'll definitely be back!

17 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful flowers

Beautiful flowers! And staff were lovely and very helpful when I was making my order. Would highly recommend

17 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service! Wanted to purchase a product for my friend with quite a small budget I was given tons of help and ended up with 'Perennial'! Stunning! Will shop here again.

17 de maio de 2021
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Amy,

Thank you for your kind review! Perennial is a great choice, we hope your friend loved their special gift!

Classificada 1 em 5 estrelas

Unique business model not so unique!

Bought a rose for sister online. Having waited ages for delivery, which was firstly in mind way overpriced, but hey I couldn't go out and get one, so had to put up. When it did finally arrived it was damaged and had no scent. Their "unique" "business plan"

Customer service was, ow well buy the scent spray then it will smell nice! Or take it in to a shop and they will spray it! 70 miles away and in a pandemic lockdown really.

Although they are pretty and smell nice (not my sisters one) which is what first got me the cons outweigh the pros. Will not buy from again.

7 de janeiro de 2021
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi
Thank you for your review. I am so sorry you feel this way. For us, our customers are our top priority - we usually advise our customers to get in touch with us as soon as they receive a damaged product, so the team can rectify the issue.

Please get in touch with us at hello@enduraroses.com.

Thanks
Endura Roses

Classificada 5 em 5 estrelas

I have purchased the Diamond Eloquent…

I have purchased the Diamond Eloquent items for my wife’s birthday as I wanted something really bespoke and quality before quantity. The product is absolutely fabulous, top quality and I really appreciated the attention for details. Also the customer service team was spot on and provided me with the requested update. I definitely recommend the company and their products.

24 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

I passed 1 of their shops in the…

I passed 1 of their shops in the bullring yesterday and decided to have a look. I koved the sweetheart rose which was £160 . I decided to go with that but what changed my mind was the girls wanted to charge me an EXTRA £15 because I wanted the box that the case goes in instead of a fancy bag..waht ak absolute pisstake.youbarr spending over £100 and they want to charge you more than 10% of the product pr9ce for a piece of cardboard to pit it in.. absolutely robbibg ba*****ds

18 de dezembro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Craig, Thank you for your feedback. I am so sorry you feel this way.

Our normal packaging is unique and looks quite presentable. If you wanted to get the box, you would need to pay an additional cost. It should not come to you as a surprise as many retailers out there charge you for the gift wrapping and the box. Our main objective is to provide our customers with a an amazing experience.

Again, apologies for the inconvenience this may have caused. If you have any questions, please do not hesitate to contact us at hello@enduraroses.com.

Thanks
Team Endura

Classificada 5 em 5 estrelas

Roses for a lifetime...

Beautiful products in a beautiful store... Staff are super friendly and take the time to walk through the concept - roses that can last a few years or even a lifetime. Great selection of colour and styles which is not offered by different companies - Endura definitely has a loyal customer here!

13 de outubro de 2020
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Resposta da Endura Roses

Hi there,

Thank you very much for the ind words! We do indeed try to offer a special experience to each customer that visits our stores and we are glad you appreciate this! Looking forward to having you again in our store soon.

Classificada 5 em 5 estrelas

Amazing Endura Roses

I always buy gifts for every occassion from Endura Roses. Everytime its an amazing experience. Best gift for any event. Excellent customer service.

1 de outubro de 2020
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logótipo da Endura Roses

Resposta da Endura Roses

Hi Shaf,

We are pleased to learn that you are a loyal customer and that you choose our products for the special events in your life!

Classificada 5 em 5 estrelas

Really good company ❤❤

Really good company.. Overall excellent service and great products 👍👍.. Amazing gift 🎁 any occasion ❤❤.. I recommend this company to all lovers 😍 of roses 🌹 💐💐💐.. The staff is really helpful and nice. You never go empty hands from their stores 😁..

29 de setembro de 2020
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Resposta da Endura Roses

Hi Siaresh,

Thank you for your kind review! We are glad to learn that you found the right gifts for your loved ones at Endura! Looking forward to having you in our stores again soon!

Classificada 5 em 5 estrelas

Highly recommended!

Endura Roses has impressed me with their products and customer service. They are highly efficient. It's highly recommended!

28 de setembro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Bushra,

We are pleased to learn that your experience with us was a positive one! We do our best to ensure that each and every customer is looked after and receives the best possible services! Looking forward to having you again in our stores soon!

Classificada 5 em 5 estrelas

Amazing products and amazing ideas for…

Amazing products and amazing ideas for gifts. I have never been let down when I have been to Endura to purchase a gift for my family and friends. Would totally recommend this as staff is very helpful and go out of there way to help select the perfect product for the occasion

28 de setembro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Uroos,

Thank you for your kind words! Our entire team is fully dedicated and strives to offer the best possible customer service! Looking forward to having you in our stores again soon.

Classificada 5 em 5 estrelas

Would recommend 100%

I have purchased the everlasting roses from Endura numerous times for different occasions and can definitely say that Im really pleased about the quality and the beauty of the products. Also the customer service is always very helpful and responsive.

28 de setembro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi there,

We are pleased to learn that you are a loyal customer and we would like to thank you for your kind words and generous review!

Hope to have you in our store again soon!

Classificada 5 em 5 estrelas

Best Purchase of my life

The shop was sooo attractive I had to visit! When I walked in I was greeted by some lovely staff and was shown the amazing range. All products were sooo amazing and had that special touch to them! I had to purchase a flower, they were just soo pretty❤💕❤💕😍🌹🌹🌹🌹🌹

28 de setembro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Fizzy,

We are so glad to learn that your visit to our store was a pleasant one! We hope the product will bring you joy for many years to come!

Classificada 1 em 5 estrelas

AVOID AVOID AVOID!

AVOID AVOID AVOID!! One of the worst companies to deal with! They initially didn’t send the rose, biggest regret was not just taking the refund then (although I am sure I would still be waiting for it) after many many attempts to find out where the rose was finally they admitted their mistake and resent it, turned up it was the wrong one and broken after several more emails, Facebook messages, live chats and phone calls they agreed on a refund, we sent it back still no refund, now they won’t answer emails or messages again! This started in July it’s nearly October...

25 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Simply Stunning

I ordered 6 arrangements from Endura in May this year in memory of my mum who sadly passed away in March. I wanted each one of my siblings to have something unique in our own households to remember her by as she was an avid gardener and this appeared to be a perfect choice. I spoke to Awais at Endura who was absolutely fantastic in helping me make the correct choice during a very difficult time for me and my family. Everything arrived within 3 days of making the order and were hand delivered to me from Manchester (I live in London) beautifully gift wrapped and boxed.
I also ordered another 4 different arrangements as wedding presents for 2 of my nieces and also gifts for some friends. All I can say that everyone was blown away by the sheer elegance and beauty of these roses. Thanks again to Endura and in particular Awais who went out of his way to ensure that everything was perfect and it truly was.

9 de julho de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Bilkees,

Thank you for your kind words and for giving our products such special meanings!

We truly hope the products are as flawless as they were at the beginning! And we are hoping you will choose us for happy events in the future as well!

Classificada 5 em 5 estrelas

Had my rose over a year now and it’s…

Had my rose over a year now and it’s still just as gorgeous. Beautiful, elegant products. Thank you.

6 de fevereiro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Kat,

Thank you for taking your time to leave us a review! We hope your rose is just as flawless as it was at the beginning!

Classificada 1 em 5 estrelas

Its a Rip Off

Its a Rip Off, Stay Well Away. Paid nearly £200 for a rose with express shipping and now 2 weeks nothing being delivered. Very rude customer service and lots of silly excuses, dpd broke your vase, sorry deliver your order by mistake somewhere else, courier has no tracking number, STILL NO SIGN OF MY ORDER. Issue never resolve by Manager T, Supervisor M or Owner A

31 de janeiro de 2020
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Sufi,

We are sorry to learn that you are not happy with the services provided, however, it looks like the reason of your disappointment is the quality of the shipping services. Our products are fragile and even though we try to pack them as safely as possible, sometimes they can get damaged during transit due to poor handling. The policy we have for damages is stated on our website and should we get informed within the first 24 hours from delivery about any damages, we take immediate action and arrange a swap for the damaged products.

Classificada 5 em 5 estrelas

Beautiful!

Beautiful rose, came quickly and still looks beautiful months after buying.

24 de novembro de 2019
Opinião espontânea
logótipo da Endura Roses

Resposta da Endura Roses

Hi Bethany,

Thank you very much for your kind review! If the care instructions are being followed some of the products could last for up to a lifetime! Hope yours is still as flawless!

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