fairly easy yo compare,howeverfinding…
fairly easy yo compare,howeverfinding the reqd usage and split can be a bit of a faff
27 de outubro de 2026
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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3,1
Aceitável
5 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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AVOID!!!
Got a quote online agreed to it and set up the account, then after setting everything up they changed the direct debit amount by over £100 above the initial quote. Absolutely disgusting behaviour, hook you in with a really good competitive price. Then change the terms instantly after giving all my bank’s details. Avoid is all I would say.
30 de setembro de 2026
Resposta da EnergyPlus
Hi Ian, we’re sorry, that’s frustrating. Our quote shows the estimated yearly cost for the usage you entered. Once you switch, your new supplier sets the monthly direct debit, and it can differ from that estimate. Please ask the supplier to review the amount against your actual usage; you’re entitled to ask for a lower, fair direct debit. If you email info@energyplus.co.uk with your reference (EP-124747), we’ll look at your quote with you.
Scam
You asked me for £400 up front as credit,what a joke .
So i'm staying with OVO got a great deal with them gas and electric on d d.
I can only give you one star ,it would have been 0 star .
Plus your call centre phoned me up at 20.30 pm what a joke.
27 de outubro de 2026
Resposta da EnergyPlus
Hi Shane, thank you for your feedback, and we’re sorry this wasn’t what you expected. To be clear on two points: EnergyPlus never phones customers, and we never ask for or take any payment. After an application, some suppliers run their own credit check and may ask for a security deposit or a payment in advance before they start supplying. That request and the amount come from the supplier, not from us. Every switch has a 14-day cooling-off period, so you can cancel at no cost. If you’d like us to help, just reply to the confirmation email we sent you or write to info@energyplus.co.uk. – The EnergyPlus team
Resposta da EnergyPlus
Thank you, Neil, really glad comparing was easy.
Email said they Started to switch my energy supply without me asking.
I was called by someone from Energy Plus in response to a heat pump enquiry via Bark. The energyplus person was unable or unwilling to answer a single technical question about heat pumps. Afew days later I had an email from Energy Plus saying they had started switching my electricity and gas supply. I didnt ask them to do this and I was very unhappy.
20 de julho de 2026
Opinião espontânea
Resposta da EnergyPlus
Hi Nathaniel, thank you for the feedback, and we’re sorry for the frustration. EnergyPlus doesn’t make phone calls. Heat pump enquiries made through our site are passed to an installation partner, so the call will have come from one of their installers, not from us. A switch of your electricity or gas with us only starts when you complete an application yourself, and we can’t find one in your name. If you received an email from us about switching, please forward it to info@energyplus.co.uk and we’ll look into it straight away. Nothing will be switched without your agreement.
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