I contacted customer support via chat to troubleshoot issues with my service. Naya was very persistent and committed to helping resolve my problem. Although I had tried many of the things suggested, t... Ver mais
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Leia as opiniões dos outros
I worked with Grace on the Enjoy Time app to take care of some business. She was very professional, knowledgeable of how to meet my needs, and patient as I worked theough the steps. She made working... Ver mais
A empresa respondeu
I just made the switch over and I can honestly say the picture looks alot More clearer and considerably less buffering. Niya the customer service rep who assisted me with making the transition was... Ver mais
A empresa respondeu
I encountered several agents that response time were terrible, did not look at previous chat conversations to gain knowledge of issues.Agents did not ask relevant questions at beginning of chats. Enc... Ver mais
A empresa respondeu
4,2
Bom
21 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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Awesome service and exceeded my…
Awesome service and exceeded my expectations, will continue to use enjoy time..
5 de outubro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Rod, thank you so much for the fantastic review! Knowing that our service went above and beyond for you means the world to our team. We’re thrilled to have you with us, and we look forward to keeping you happily entertained!
Awesome service hands down one of the…
Awesome service hands down one of the best
23 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Robert, thank you so much for the fantastic review! Knowing that you’re loving the service means the world to our entire team. We’re thrilled to have you with us, and we look forward to keeping you happily entertained!
Sophie from the support team worked…
Sophie from the support team worked through all the switch over issues with stellar help and patience on 21/09/2026. Kudos to this great staff member!!
20 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Mark, thank you so much for giving a shout-out to Sophie for her incredible support during your transition to Enjoy Time! We noticed the 1-star rating on your review and wanted to check in. If that was an accidental click, updating your score would help us make sure Sophie gets full recognition for her hard work!
Just renewed my subscription with Enjoy…
Just renewed my subscription with Enjoy Time and the customer service online was very helpful in accomplishing that. Lucas was very helpful.
17 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Finn, thank you so much for the fantastic review! Knowing that Lucas made your subscription renewal quick and effortless means the world to us. We’re thrilled to continue serving you, and we look forward to keeping you happily entertained!
Saved by Grace!
I worked with Grace on the Enjoy Time app to take care of some business. She was very professional, knowledgeable of how to meet my needs, and patient as I worked theough the steps. She made working theough this very easy and less frustrating than I thought it woukd be. Her response time was quick within 90 seconds of my asking a question or checking for verification. Because of their customer service, I will use them again.
17 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Aqueensoasis, thanks for the wonderful shout-out! There’s nothing better than knowing our customer support transformed a frustrating task into a smooth experience. We’ll be sure to pass along your praise to Grace, and enjoy all the watching ahead!
I really got the assistance i needed…
I really got the assistance i needed with updating my app. the person was very knowledgeable and patient with assisting me
16 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
We really appreciate the glowing review, Zanette! Our team works hard to make technical updates and troubleshooting as effortless as possible, so knowing you received excellent support is incredibly rewarding. Thank you for your feedback!
Technical Support Chat
I contacted customer support via chat to troubleshoot issues with my service. Naya was very persistent and committed to helping resolve my problem. Although I had tried many of the things suggested, there were still options to explore. Naya was able to help me get my services working again after over 1.5 hours of troubleshooting with me. Although this was not ideal, she was professional and kind throughout the conversation.
16 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Kerr, thanks for the wonderful shout-out! There’s nothing better than knowing our support team refuses to give up until your problem is completely solved. Huge thanks to Naya for her dedication, thank you for your patience, and enjoy all the seamless watching ahead!
Problem solved fast.
15 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Huge thanks for the 5-star hype, Kel! Fast problem-solving is what we aim for every single time, and we’re beyond hyped to hear we hit the mark for you. Thanks for rolling with Enjoy Time!
Customer Service Experience
Spoke with Grace, she walked me through the payment process, was able to seamlessly get my service back! Thank you, and the best streaming service around!
15 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Luigi, thank you for the 5-star review! Hearing that Grace walked you through the payment process seamlessly and got your service back up is the best compliment we could ask for. Thank you for calling us the best streaming service around, and happy watching!
I can continue watching Start-up Show!
Outstanding kind and effective attention provided by Sophie. Issue resolved in a couple of minutes.
12 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Fernando, thanks for the wonderful shout-out! There’s nothing better than knowing a quick chat with our team got your service running perfectly right away. We'll be sure to pass along your praise to Sophie, and enjoy all the watching ahead!
Great and great 💯💯
Great and great 💯💯
I’ve had a good experience with Enjoy Time. The app
Truly great!!
10 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Poul, thank you for the 5-star review! Hearing that you're having a good experience and that you love our app is the best compliment we could ask for. Thank you for taking the time to share your feedback, and happy streaming!
Apollo to Enjoy Time
I’ve been an Apollo user for about 3 yrs. Maybe more. I’ve been very happy with Apollo despite it having a few technical problems from time to time. I would recommend using a VPN when using the app. As I understand it Enjoy Time will be taking over from Apollo. I’ve made the change already and have noticed some substantial changes. If I have any problems I open up a chat and the customer service has been great.
7 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Randy, thanks for the wonderful shout-out! There’s nothing better than keeping a loyal, long-time customer happy with fresh upgrades and reliable customer service. Welcome to Enjoy Time, thank you for your continued support, and enjoy all the watching ahead!
I just made the switch over and I can…
I just made the switch over and I can honestly say the picture looks alot
More clearer and considerably less buffering. Niya the customer service rep who assisted me with making the transition was extremely helpful.So far so good. I will definitely recommend to family and friends.
2 de setembro de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Kali, thank you so much for the fantastic review! Knowing that Niya made your transition smooth and that you're enjoying top-tier streaming quality means the world to us. We’re thrilled to have you with us, and we look forward to keeping you happily entertained!
Good overall experience
Overall, I’ve had a good experience with Enjoy Time. The app is straightforward and easy to use, and the service has been convenient and reliable. There is still some room for improvement, but overall I’m satisfied with the experience and would recommend it to others.
30 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Pam, thank you so much for the fantastic review! Knowing that our app is giving you an easy, reliable experience means the world to us. We’re constantly working to improve, and we’re thrilled to have you in our community!
Poor service
I encountered several agents that response time were terrible, did not look at previous chat conversations to gain knowledge of issues.Agents did not ask relevant questions at beginning of chats. Encountered a terrible agent, Joseph , after waiting for several minuets/ 15 for a response, he who had the nerve to end
chat , while I started to seek help from Apollo. Finally got a great agent, Lucas when I resumed my chat with Enjoy Time, very prompt responses and excellent problem solving , if it wasn’t for Lucas would’ve gotten 1 star
30 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Vince, thank you for bringing this to our attention. We understand how frustrating it is to wait on slow agents who miss basic details, and ending a chat prematurely like Joseph did is far below our standards. We are thrilled that Lucas stepped in with fast, effective problem-solving. Thank you for recognizing his efforts, and we’re working to ensure all our agents match that standard.
I have spent more than 6 hours over 3…
I have spent more than 6 hours over 3 or so days dealing with representatives from this company. First, I was told the admin fee was $5, then 8, then $15. Initially, I had problems using TopperPay with a debit and credit card, although I used TopperPay last year. I was told to try another time. So I decided to use Cash App. The instructions were entirely too much, and then having to wait 24 hours to be verified. After being verified, I then had to wait another 24 hours to get the service. However, my service was turned off 1 day prematurely and when I spoke with Grace, she said that I was in a different time zone, which caused the error. I also requested a refund from Steve when the process was done, as I had overpaid. He admitted that that I should have paid $144.00 (10% discount on $159.99), but I paid $163. He told me that he was giving me 5 additional days, but I needed to go to this site to make a review. Well, it isn't a nice review and I don't plan on using this service in the future, as it has been a very, very stressful process. You should continue paying by credit card, as I don't know too many people who like this bitcoin method of payment, as you stated was the interest of most. That is far from the truth.
26 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Deb, thank you for sharing your experience, and we sincerely apologize for the immense frustration. Spending hours over multiple days dealing with changing admin fees, payment delays, and an early service cutoff is completely unacceptable. We hear you loud and clear regarding payment methods and fee consistency—please connect directly with our support management team so we can process your requested refund and make things right immediately.
A weeks worth of issues
I initially did not realize my app had changed to enjoy time and since making the switch, I have had nothing but issues of buffering or errors of connection timeout! This has lasted for 6 days now and I am not happy!
24 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Donald, we're so sorry to hear about the trouble you've been having since moving over to Enjoy Time. A connection timeout or constant buffering for 6 days is unacceptable, and we want to fix this for you immediately. Please message our support crew with your account details so we can optimize your portal and resolve this today.
Enjoy Time Apollo TV
We have been enjoying Apollo TV for 3 years. I just started a second account as a gift for my kids. The tech support is very responsive and helpful with creating new subscription and walking you through the bitcoin process and answers all your questions. Highly recommend! Great service
29 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Fawn, thanks for the wonderful shout-out! There’s nothing better than knowing you’ve had such a great 3-year experience with Enjoy Time that you decided to gift a subscription. Welcome your kids to the service for us, thank you for your support, and enjoy all the watching ahead!
I’m a sports guy and I Love Enjoy Time
27 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Hi Nicholas, thank you so much for the fantastic review! Knowing that we’re keeping a true sports fan entertained and locked into the games means the world to us. We’re thrilled to have you with us, and we look forward to keeping you happily entertained!
Great experience
Great experience, excellent customer support.
I have practically all the series, movies and live TV I need.
Thanks!
28 de agosto de 2026
Opinião espontânea
Resposta da Enjoy Time
Thanks for the fantastic feedback, Daniel! There is nothing better than knowing we've delivered the complete live TV and streaming library you were looking for, along with reliable support. We truly appreciate your trust in Enjoy Time!
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