Enterprise Rent a Car Opiniões 

Véhicule c3 agence de Blois
Véhicule sale endommagé avec des pneus lisses
Véhicule non lavé
On me dit après 30 minutes d attente nous allons vous la préparer
J ai refusé et je suis reparti en taxi
Franchise de 1700 euros
Une honte absolue

entreprise rent a car rabateau service clientèles déplorable je suis une personne qui manifeste jamais sont mal contentement car je sais que le 3/4 du temp cela ne sers a rien mais la les agent de cette agence sont tellement de mauvaise fois que je me permet de le signaler comme si l'entreprise était a son père j'ai eu un véhicule sale pas d'essence et après avoir rendu le véhicule 5 jours après j'attend toujours ma caution de 500€ je reserve un autre véhicule pour la semaine suivante l'agent me demande encore une caution de 500 je lui montre qu'il mon pas rendu la caution de l'ancienne réservation et que je peut pas me permettre de leur donner toute les semaine 500€ de cation il me dit que c'est ma banque je tel en direct a ma banque le conseiller lui explique que sa ne provient pas de la banque lui reste sur ça position en disant que ça vient de ma banque vraiment de très mauvaise fois le pire c'est que je peut ni récupérer le véhicule ni me faire rembourser car jai régler ma nouvelle réservation par internet il le prend de haut et en gros il me fait comprendre que je comprend rien et je dois fermer ma gueule point finale dommage qu'on vie plus au temp des cowboys y a de quoi vriller quand on voit des personnes aussi mauvaise fois et aussi incompétent je suis le client jai un (véhicule pourri ,pas d'essence caution non rendu sous les 24h ou 48h comme il le dit) et encore il a toujours le dernier mot mais ferme ta ... je suis toi je m'excuse auprès du client au lieu d'essayer d'avoir le dernier mot mr robequin

Je rejoins les autres avis, personnel non compétent à Rouen, manque de respect du client. A fuir ! Si vous passez par l’assurance demandez un autre loueur !
Même les demandes de réclamations sont non suivi !! Incompréhensible ! Nul

Service nullissime. On donne au client une voiture munie d'un ordinateur de bord incontournable sans l'en informer, sans lui demander son avis, sans se préoccuper de savoir s'il sait s'en servir et sans lui fournir la moindre explication sur son fonctionnement. Bilan : plus d'une heure de perdue à pianoter sur l'écran pour essayer d'en tirer quelque chose. J'encaisse et démerde-toi. Bravo !

J’ai loué un utilitaire à l’agence de Corbeil Essonnes . Le jour du retrait le véhicule n’était pas disponible à l’heure prévue , l’employé m’a annoncé 2h de retard ! Sans aucune excuse de leur part .
De plus le camion était sale, j’ai dû nettoyer moi même les vitres latérales ainsi que les rétroviseurs complètement opacifiés par la crasse . Il n’y avait plus de lave glace et je ne parle même pas de l’intérieur du camion …
Agence à fuir .

Would not recommend this company at all. Booked car rental fight (from UK to Alicante) pick car up at Alicante office flight arrival 20.20 on Saturday 16th November. Flight arrived 20.30 luckily no wait for cargo bags got to the designated area for free shuttle bus to car rental pick up location at 21.05. No shuttle bus for enterprise although lots of other car rental shuttle buses coming and going numerous times throughout our wait. Called the office 21.20 and there on every 10 minutes, no answer and no recorded message. At 22.00 got an airport taxi 5 minute ride to enterprise office to find it all closed no lights etc. we were aware of the 21.00 closing time but as our booking was accepted we expect that service to be honoured as per booking. We had to get to Torrevieja to our accommodation no alternative than the taxi ……… 85 euros and 45 minutes later we finally arrived, although minus a rental car. The purpose of our 5 night trip was to travel the Costa Blanca area with a view to finding a place/town to relocate to next year in our retirement so a car was essential. Next morning spoke to a young lady at the Alicante office after explaining in detail what happened she stated that she had been at the office until 21.15 and then changed time to 21.30. Also insinuated we must have at the wrong location for the shuttle bus and then the line was cut off. I tried several times to call back no answer, no voice message. Tried with a different number/phone ( my husband’s) answered straight away, explained again to a young man this time his name was Adue??? Promised he would talk to his manager and call back….. never did. This whole situation was so stressful, in total 27 phone calls made from 08.20 Sunday morning 17th to 13.15 and only 2 actually answered. We eventually had to get a bus back to the airport, got the enterprise shuttle bus at the place where we were the night before, the driver actually had our name on his pick list from the previous night!!! And picked up a car. We plan to visit several times more over the next few months but will not be using enterprise car rentals again. I sent feedback to them by a return email customer service survey and NEVER even received a response. If they would have at least acknowledged the issue, recompensed additional taxi’s and bus costs it would have gone a long way to make our opinion more favourable. Mrs G Towers

BEWARE…. Enterprise vehicle hire use computer estimating system ‘Audatex’ for over exaggerating repair costs using customers excess money!
Son hired a van for few days from North London branch. Unfortunately during this time whilst parked up over night in parking bay van got scratched ( which was later noted by Enterprise as minor) Although not my sons fault, it happened whilst in his care and he informed Enterprise soon as he noticed. Their contract says must not get repairs done yourself but he did ask few body shop repairs for estimates so he knew what costs he’d be looking at having to pay via Enterprise. 2 estimates and 2 quotes all between £500-£600. Upon returning van was told he had to pay £2,000 upfront there and then to cost costs ( is in contract !) To his shock actually body work repair for this minor scratch came to nearly £1,500! Plus charged him admin fee of £78 and £75 for loss of van use. And when queried bill they had made him feel he should be greatfull he had change from HIS £2,000!
Spoke to actual garage that did work in said van and was told “ if private/ regular customer repairs much cheaper though same high standard of work and time, but via business or insurance claim goes though computer estimating site and costs ( or exactly saw work ) much dearer)
Have complained and sent copies of estimates from the garages which was given prior but Enterprise’ Damageb Escalation unit says only accepts estimates from Audatex system.
Note this is NOT quotes or actual bill but estimate!! And taking from their customers £2,000 they have paid upfront!
DISGRACE!

el personal poco empatico,ENTERPRISE RENT A CAR à Saint Etienne, 4 IMPASSE GENERAL BOOTH 42100 sabiendo que no fue la primera vez que alquilo un vehiculo con ellos, todos los meses alquilo un vehiculo para 3 o 4 dias y siempre pago y hago la reserva con la misma tarjeta de DEBITO y pongo debito en mayusculas porque no tengo una tarjeta de crédito. es la unica tarjeta que tengo y siempre me han dejado alquilar pero hoy dia 29 de noviebre 2024, llego a la oficina para recoger el vehiculo, me dice la mujer que estaba atendiendo que no aceptan tarjetas visas de otra parte de Europa....perdona...? le dije,desde cuando no se aceptan, me dice que desde siempre y eso es una tomadura de pelo, porque no hace ni 3 semanas que yo habia reservado y pagado con la misma tarjeta. el caso es que la dona, me dijo que cancelara mi reserva, perdi un vuelo que tenia que coger y por supuesto, la reservaa de hotel que ya habia pagado. llamé a atencion al cliente para quejarme y me dijeron que la señora no tenia razon. pero a mi quien me devuelve todo el dinero que he perdido en viajes y en hoteles?
Quiso decirme en pocas palabras, que solo los franceses pueden alquilar vehiculos, porque ellos son los unicos que tienen tarjetas de visa o mastercard francesas.

Je tiens a saluer la qualité du service de location de cette société que je recommanderais sans aucune hésitation...
Merci pour tout et à bientôt

Unfortunately, my husband and I were in a car accident. We had to rent a car since ours was towed. We made a reservation online at enterprise to pick up the next day. Our pick up time was 11:00 AM. When we got to enterprise in Tucson, Arizona on 22nd St. and Kolb Road, they did not have a car for us. The worker named Josh was less than helpful. He said I’m very sorry, but we have no cars for you. And I asked why they made the reservation. He stated well they should not have and we’ve had people that have been on the waitlist for weeks now so they will come first. While we were there an older couple came in after they had had a car accident that morning at 9 AM. Guess who is getting a car, they were??? How, if we had a reservation from what Josh said at 7:30 AM that morning , and they had their car accident at 9 AM that morning, how did they get a car? He could not give me an answer. He told me that I would have to call around to all the other enterprises in town to see if they had a car for us. He did not offer to do it. He did not offer to help us! So thank goodness I had my car and that we didn’t just get dropped off. So I started to call around, and enterprise had no cars available at any Tucson location until later that evening. How does the company make a reservation and not stand by it??? Absolutely ridiculous! So we went with someone else, Budget! I would recommend you do not use this company as they do not stand by what they do! and to this day, I will not understand why the couple that had gotten in the accident that very morning got a car and we did not. Seems shady, doesn’t it?

So here we are again, not for the first time, having to provide a one star review for Enterprise, Wrexham branch this time (as opposed to Chester last time around). So previously I had cause to complain because my car turned up three hours late, way too late to make a business meeting that same day. Worse still, Enterprise Chester tried to charge me for fuel I hadn’t used. This time around the Wrexham branch went one step better and didn’t deliver the car at all, despite being advised the previous evening that a car would be delivered. Actually, I am fibbing, they did deliver a car, just to the wrong address! Excuses given: it was late and dark and we couldn’t see; we don’t always use the same teams to deliver so they didn’t realise they had delivered to the wrong address (having previously delivered to the correct address); the neighbour should have called me to let me know a mistake had been made. I have afforded Enterprise Wrexham a month or so to provide an explanation/apology, as the representative said the branch manager would. Of course nothing has arrived. What annoys me most, both in the case of Chester and Wrexham, is the complete disinterest in the inconvenience caused. In both cases I was unable to attend critical business meetings. No plausible explanation, no apology, no attempt to put things right. I have written to my employer to ask that their contract with Enterprise is cancelled. I suggest you avoid Enterprise Rent a Car at all costs!

Inadmissible, cette entreprise est une escroquerie, nous donne un van avec pneus usés, dangereux puis à la fin de notre usage foncent directement sur le pneu pour nous faire payer

J'ai eu une très mauvaise expérience avec ce louer de véhicules qu'avait choisi mon assistance GMF (Fidelia). Le loueur ne disposait pas de véhicule correspondant à ma catégorie (Clio V E-Tech hybride) sur ma commune (13000 habitants) et me proposait un véhicule à boîte mécanique de niveau inférieur alors que je devais faire 600 km au cours du week-end. Il a fallu aller en chercher un à Montélimar (42 km). L'assistance a pris à sa charge un taxi (d’Aubenas à Montélimar) et le loueur m'a ramené chez moi au retour. Mais, lorsque j’ai pris livraison de la voiture, le loueur a beaucoup insisté pour que je prenne une assurance complémentaire, m'affirmant qu'un transfert d'assurance était impossible et m'a fait payer un surclassement. Moralité, j'ai payé 255 € de ma poche pour une assurance supplémentaire et un surclassement alors que j'aurais dû ne rien avoir à payer (à part l'essence). En lisant les avis sur Trustpilot, je me rends compte que je ne suis pas le seul à être mécontent de ce loueur et je déconseille fortement, si vous avez à louer un véhicule, de passer par lui.

Read the fine print. They will try get away with anything. Better go with the bus.

I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no damage and then with no details or communication they charge me over 4000 AUD for damage via Redspot Car Hire Perth. Just stole the money. No details, nothing,so nothing I can dispute, no information on the damage, not money owed from enterprise, just their partners smacking me up the maximum allowed dollar for the excess. I thought by going with a big brand I would avoid this kind of corruption. Avoid at all costs is my advice, they are crooks.

Received awful service during a damage report. We caused damaged which I was of course happy to pay for. The company the took the opportunity to claim a whole bunch of other damaged that was already reported prior to the rental. It was in the reports, and documented by photos of myself prior to the rental.

Their senior supervisor who has worked at the company for 10+ years, won't name her to give her the benefit of doubt, who lead their efforts simply ignored me when it was evident I was right. Super poor, and whilst I can't blame her necessarily (maybe policies internally prevented her from doing the right thing) she never responded to my emails and never called me to clarify despite multiple attempts from my side.

Société qui met la vie de ses clients en danger : 2 pneus qui éclatent d'un coup comme ça ....
Et à la restitution du véhicule, le commercial va directement sur le pneu avant droite constater une micro coupure quasi invisible à l'oeil nu (il savait que la coupure était là, impossible autrement) pour garder la caution !!
En résumé véhicules dangereux et escroquerie

Never again with this company. Zero stars if possible. No photos were taken when check-in. The tank was not full. On the return, the employee just took the keys without taking any pictures or inspection of the car in my presence. No documents, no signatures when returning the car. Less than an hour later the deposit was immediately withdrawn from my card - 450 euros. They act quite quickly in this regard. After a while they sent me a picture of a very small scratch that can be seen when shining a strong light on it.

This review is for the Pula airport branch in Croatia.
I spent 2 days trying to find a car rental agency, as the majority of places had absolute horror stories associated with them, predominantly around returning the vehicle and getting charged hundreds or Euros for false damage claims - the favourite being damage UNDERNEATH the bumper!!
Enterprise came up with having the least bad reviews, but I must admit I did hand the keys over with a degree of trepidation!

Firstly, the price was super reasonable. Like any sensible traveller, I got 3rd party insurance instead of getting striped up with the rental agency policies.
On arrival we were lucky enough to be near the front of the queue - Pula is not a large airport and this agency deals with Alamo and another mainstream rental company.
They were efficient and pleasant to deal with, and though we’d hired a mid sized car, we were overjoyed at being handed the keys to a Jeep Compass!!
There were a couple of scrapes on it, but they were listed on the documentation, and I was shown a tool which governs the size of acceptable dinks or scrapes. We were also advised that a tyre sensor was not working and incorrectly highlighting low pressure on one of the wheels. It was fine and an issue I’ve seen before on cars.

Before driving off I took a slow video of the ENTIRE CAR, not forgetting the wheels. It’s important.

12 days later we returned the Jeep - it was well behaved the entire time - and we had a great holiday!

When we returned and the attendant checked over the car, she highlighted a wheel with a scrape on it. I provided the video I’d taken previously which showed the same damage and she was fine with everything else. Again, pleasant demeanour and friendly.

Nice company - the wheel damage was slight and I’d give them the benefit of the doubt for picking it up as it didn’t look old. Just make sure you take a thorough recording of the car before you drive it away.

The worst experience with a rental car company ever. Arrived at the pick up at Brisbane airport only to find they had gone home, even though they told us they would wait as jetstar was 20 mins late as usual BUT they did not wait. BEWARE