My zappy charger was installed in 2021 and worked with no issue until recently when it started tripping out and became unreliable. I found Epower a great support through email, what’s app calls and an... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
My zappy charger was installed in 2021 and worked with no issue until recently when it started tripping out and became unreliable. I found Epower a great support through email, what’s app calls and an... Ver mais
A empresa respondeu
From start to finish ( Home Survey / Consultation to Installation & Commissioning) it was an absolute pleasure to deal with ePower staff .. My onboarding process was made even better by Joanne who... Ver mais
A empresa respondeu
Galway Ep4507 not working since May, reported weekly, ep4506 the only other slower charger is not working for a week, cable in it for a week, not connected to a car, fobbed off when ringing customer c... Ver mais
A empresa respondeu
Had a number of issues with my Zappi and Patrick was on hand to take me through the process. There was a delay getting a warranty replacement but to be fair to Patrick, he kept me up to date and check... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 47% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have experienced very few problems with my zappi ev charger supplied and installed by ePower in Cork. When I had a problem their technical support has been excellent. Their support people contacted without delay, talked me through step-by-step what needed to be done to resolver the issue, and were very helpful and pleasant to deal with. definitely a 5 star+ service.

Resposta da Epower
Just had solar panels installed a few weeks ago with epower
Had a issue with the grid power which patrick in epower sorted straight away
Great service would highly recommend

Resposta da Epower
From the moment we contacted Epower to have solar panels installed, we were always dealt with by friendly staff who were extremely helpful. I would highly recommend them, they made it so easy for us. Always there if you need to ask them anything. We are very pleased.

Resposta da Epower
I have received great assistance and support from the team namely Patrick and Derek who assisted me in setting up my Zappi Glo at home. They were able to understand what I needed for the system to have it running and it did work swiftly and efficiently. Kudos to the team of E-power!

Resposta da Epower
Solar panels installed and needed to ring customer service to set up app etc. Patrick in customer service was brilliant, talked me through the process, checked back in later the same day to ensure was working properly. Excellent service and panels seem to be working well.

Resposta da Epower
My experience with Evolve is that their after sale customer service has been very good. We had one or 2 problems with connectivity and they were problem solved and fixed very quickly.

Resposta da Epower
Used epower once in public charger, then realised i am paying a monthly subscription fee. This was not transparent to me. Unhappy with epower.

Resposta da Epower
Bought an ev charger on the 15th of April from them and told installation would be complete within 2 weeks. Ive been sent a date of the 26th of May for installation due to them being busier than usual. I bought an ev to reduce costs but using public chargers, I might as well have stayed with diesel.
My experience with Epower is always a positive and a very professional one. The customer care after service is super and always within a timely manner. My issue was regarding a firmware update and the staff member rang me and guided me through the entire installation of the update over whatsapp video. Following the update he ensured that everything was complete and waited for me to plug in my home charger and check it was working. I have every confidence in epower and their knowledge base.
Frances Ennis

Resposta da Epower
Got my ZAPPI charger installed on April 22nd. I felt that it was installed in a bit of a rush with not much of an explanation on how to use it.That night I found that I couldn’t avail of the 2-5am tarrif. I rang Patrick and through myself an FaceTime video we found that original settings were incorrect. Full marks to Patrick for sticking with it and getting it sorted. He has a fantastic ZAPPI knowledge.
All systems worked on night 2.

Resposta da Epower
Bought ev charger from ePower. My electrician didn’t configure it correctly. ePower support were absolutely fantastic and helped me to get it working perfectly. Highly recommend ePower for the customer service.

Resposta da Epower
Ross arrived and connected my Zappi charger with the Ethernet cable that Vodafone installed and supplied free and this has overcome the WIFI issues arising from the new Hub7 fibre optic setup. All now working fine. Thank you.

Resposta da Epower
Epower installed both our car charger and solar panels. I had a minor issue with the solar panels that was easily dealt with over the phone under the guidance of Patrick - one of the technical team. He showed me how to reboot the inverter associated with the solar panels and I was very glad that there is a service to allow customers access technical support after sales. He was also kind enough to send me some very useful links relating to setting up the system to perform efficiently for us.

Resposta da Epower
I recently had a problem with my Zippy, not helped that I changed my broadband supplier. I was talking with Patrick Keane whose patience was remarkable dealing with an older customer with very poor technology skills. He could not have been more helpful. Many thanks Patrick. Eamonn

Resposta da Epower
Very good company. Easy to get in touch with, transparent and good customer service. Patrick Keane was very helpful when I had a problem with my WiFi router connection to the inverter.

Resposta da Epower
We recently had epower out to install our solar panels. We found their staff very knowledgeable and helpful. We had a few problems with faulty batteries etc but they followed up and got us working. I spoke with Patrick and Sharon Crosbie on a few occasions and found them both very informative and helpful. Brendan

Resposta da Epower
Patrick was extremely helpful in resolving my issue. A very friendly and professional man.

Resposta da Epower
I contacted epower and did not get a call back when promised. When they did call back despite my initial disappointment my query was dealt with very efficiently and to my complete satisfaction. Full marks for customer service epower

Resposta da Epower
I've just had my home car charger installed by ePower and in particular their technician Rachel. From the 1st contact with ePower to the last goodbye with Rachel i cannot recommend ePower more highly. Rachel was absolutely fantastic and she talked me through exactly what she was doing and through the app that comes with the type of charger that I had installed. I really couldn't recommend ePower more highly for home car charger installation!

Resposta da Epower
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