I cannot recommend Equiluxe Tack enough! Not only is their selection gorgeous, but their customer service is above and beyond. My order included a set of boots that were sold out but not yet updated o... Ver mais
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Leia as opiniões dos outros
I ordered an amigo medium turnout from Equiluxe recently not knowing they are a local (KY) company. Their shipping was quick and it was a great deal on the item plus supporting small, local businesses... Ver mais
A empresa respondeu
The team at Equiluxe Tack reached out to me when one ofmy items was unexpectedly canceled and the another item delayed. The apologized for the confusion and provided me an update on the status of my o... Ver mais
I'm updating my review from May 25. It was my error on the size. Kathryn reached out immediately and helped me return the package I initially received and is sending the correct size. She went ab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fashion focused and customer service dedicated hunter/jumper tack & riding apparel store for stylish equestrians. Shop all your favorite equine brands and small businesses in one place.
Informações de contacto
PO Box 393, 6933 Alexandria Pike, 41001, Alexandria, Estados Unidos da América
- (502)402-2925
- sales@equiluxetack.com
- equiluxetack.com
4,6
Excelente
46 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Update on my order
The team at Equiluxe Tack reached out to me when one ofmy items was unexpectedly canceled and the another item delayed. The apologized for the confusion and provided me an update on the status of my order. Thank you to the team for reaching out.
3 de fevereiro de 2026
Waited and waited Then paying overnight…
Waited and waited Then paying overnight turns into a week
7 de janeiro de 2026
Resposta da Equiluxe Tack
Hi Catherine, we’re truly sorry to hear this. We want to clarify a few things in regards to your experience with us:
• At the time your order was placed, it was clearly communicated that this item required extended processing time due to being imported from Europe
• Throughout the entire wait, our team stayed in close contact with you, providing text message updates on a frequent basis during international shipping delays on the import. Unfortunately, overseas shipping delays are outside of our control.
• We offered full refunds, order cancellations, and in-stock alternatives multiple times, as well as a free $20 credit towards express shipping so you could receive your order even faster.
• In our final effort to make things right, we even offered for you to keep the item plus receive a 20% refund, simply because your satisfaction mattered the most to us.
We are a small business, and we genuinely did everything within our power to turn this into a positive experience for you. While we’re saddened that we couldn’t meet your expectations despite these efforts, we appreciate the opportunity to share our side for transparency.
— Equiluxe Tack Team
The Gorgeous Products & The BEST Customer Service
I cannot recommend Equiluxe Tack enough! Not only is their selection gorgeous, but their customer service is above and beyond. My order included a set of boots that were sold out but not yet updated on the website. The Equiliuxe team contacted me right away, and gave me several options to choose from to make it right. I decided to wait until the boots were back in stock and have them shipped, and the team kept me in the loop with expected arrival dates the entire time. Everyone I spoke with was kind, compassionate, and made me feel personally cared for. I'll be shopping with Equiluxe again!
20 de janeiro de 2026
Opinião espontânea
Resposta da Equiluxe Tack
Hi Ines, thank you so much for taking the time to share your thoughts about us! It’s truly appreciated 🥰 We hope to help you again soon!
Resposta da Equiluxe Tack
Hi Rachel, we’re happy to hear you had a great experience with us! We hope to work with you again soon 😊 Trot on!
Kathryn was so responsive and…
Kathryn was so responsive and professional. SO grateful for stellar customer service.
29 de dezembro de 2025
Material is so buttery soft
Material is so buttery soft. Top quality and very cute!
28 de dezembro de 2025
Amigo Turnout Blanket
I ordered an amigo medium turnout from Equiluxe recently not knowing they are a local (KY) company. Their shipping was quick and it was a great deal on the item plus supporting small, local businesses is always better! I will definitely buy from them again in the future!
4 de novembro de 2025
Resposta da Equiluxe Tack
Chloe, thank you so much for taking the time to share your positive experience! It was a pleasure, and we hope to work with you again soon 🥰 Kathryn
Resposta da Equiluxe Tack
Thank you so much for your kind feedback, Jenna! We truly appreciate your support.
Resposta da Equiluxe Tack
Thank you so much for shopping with us! :)
Resposta da Equiluxe Tack
We're glad you had a great shopping experience with us! Thank you so much for leaving your feedback.
Love having this vendor at the horse…
Love having this vendor at the horse show!
28 de setembro de 2025
Opinião espontânea
Resposta da Equiluxe Tack
Thank you so much for the kind words, Sabina! If there's anything we can do to make your experience 5 Stars, we'd always love to hear your feedback so we can improve. - Kathryn
Love the store and the staff!!
Love the store and the staff!!
27 de setembro de 2025
Opinião espontânea
Super friendly and great products!!
27 de setembro de 2025
Opinião espontânea
What a wonderful boutique
What a wonderful boutique! The merchandise is gorgeous!! And the owner is incredible and so knowledgable!!! .
27 de setembro de 2025
Opinião espontânea
Quick service and the quality was high
Quick service and the quality was high. Thank you!
26 de agosto de 2025
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