Our solicitor Vicki Jones was fantastic, she was always contactable and at every step of thexway explained in simple terms the stage we are at and what we needed to do next. I highly recommend Eric... Ver mais
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Leia as opiniões dos outros
Knowledgeable. Helpful. We had not moved house for 33 years and with all the digital forms etc we did find it difficult and that led to stressful. However Chelsea was most helpful and patient finding... Ver mais
A empresa respondeu
Chantelle dealt with the sale of my late Mothers property. I cannot thank her enough, she was very professional and excellent in her role. I would have no hesitation in recommending her, and Eric Rob... Ver mais
A empresa respondeu
Miya (Smith) was efficient, easy to deal with and communicated well throughout our house sale and purchase process. Back up in the office, when Miya was not available, would add another Star!
A empresa respondeu
Informações sobre a empresa
- Serviços jurídicos
- também em
- Advogado de direito de família
- Advogado imobiliário
- Empresa de advocacia
- Especialista em transferência de propriedades
- Estate Planning Attorney
Escrito pela empresa
At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.
Informações de contacto
Vanbrugh House, Grange Drive, SO30 2AF, Southampton, Reino Unido
- 023 8022 6891
- enquiries@ericrobinson.co.uk
- ericrobinson.co.uk
4,7
Excelente
626 opiniões
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Respondeu a 75% das suas opiniões negativas
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Disappointed service
Have used Eric Robinson in bittern for quite a few years for legal purposes. I needed to sale my house. But my situation was more involved due my son owing half of the house, the declined their involvement. And that took two weeks for their correspondent.
I then contacted Eric Robinson in hedge end spoke to a solicitor she that would not be a problem. She agreed to phone to start the process. Only received a phone call after I raised my frustration.
13 de março de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback. Having investigated your comments, we understand that the transaction was complicated, involving several parties and due to current workloads, you were advised that we do not have capacity to act. This is not a common occurrence, but we believe it the right decision to make when necessary so as to make sure a high standard of service is delivered to both exiting and new clients.
Our experience was excellent
Our experience was absolutely fantastic. We are so grateful and lucky to have Sylvia Garcia as our solicitor. She was very approachable from day 0 until the end. She managed to speed things up and helped us at all times.
We strongly recommend Eric Robinsons Solicitors. We had a very good experience with this company.
Again, thanks Sylvia for your hard work, your empathy and for being so kind and understanding.
Thank you very much !
19 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.
I used emma for a purchase recently…
I used emma for a purchase recently highly recommend good fast service.
24 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.
Sylvia Garcia
Sylvia Garcia. Professional Calm and detail orientated with your best interests at the forefront of the transaction.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.
I had a great experience with the…
I had a great experience with the Solicitor Sajith Pillai throughout my property transition. Great Service and Trustworthy Serivices. Transparency is the key merit for his services
Regards,
Umapathy
28 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.
The solicitor was very helpful
The solicitor was very helpful, competent and very easy to contact. She answered my questions and was always very prompt with her work - buying and selling a property is not a quick business but I never felt that I was being held up at our end. I was very pleased. I have used Eric Robinson before and I would certainly use then again.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We really appreciate your positive feedback. We look forward to working with you again in the future.
Excellent advice in rewriting of wills
Excellent advice in rewriting of wills. Highly recommended
17 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We really appreciate your positive feedback. We look forward to working with you again in the future.
Professional, polithe and very helpful
Chui Wah Choudhary has been excellent at every stage. She has kept us informed all the way through the process and has been unfailingly polite and helpful has been excellent at every stage. My wife and I are very grateful for her professional service.
17 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Chui. We look forward to working with you again in the future.
I had the pleasure of working with…
I had the pleasure of working with Terry Campbell for some land registry matters, and I couldn't be more impressed with the service provided. From start to finish, they were highly professional, knowledgeable, and approachable. They guided me through the process with clear communication, ensuring I fully understood each step along the way.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Terry. We look forward to working with you again in the future.
Safe hands through a stressful life event
We were purchasing a property from an elderly couple and found that information was difficult to obtain. Our Eric Robinson Solicitor, Sylvia was excellent at communicating and managed to obtain information to solve the problems we came across.
Sylvia was always helpful and professional on the numerous times we contacted her.
I will say that our Eric Robinson Solicitor felt like a safe pair of hands to help us navigate through one of the most stressful life events
5 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.
We recently instructed Sylvia Garcia of Eric Robinson
We recently instructed Sylvia Garcia of Eric Robinsons in the sale of our property. Sylvia was fantastic from start to finish. She was helpful, polite and very efficient. Her services were above and beyond. We definitely recommend Sylvia for your coveyancing matters and will certainly instruct her again in the future.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.
A Curates Egg
Contracted with Eric Robinson for probate work through their Lymington Office and conveyancing work through their Hedge End Office. The former was excellent and I would not hesitate to recommend them. The latter was very disappointing. Communication was poor to non existent. I am not entirely sure why but I got the impression staff were rarely in the office and that they were probably also understaffed even though they were keen to bid for the work. They urgently need to agree some form of working protocol with their clients to manage expectations. Overall the lack of communication made the whole process far more stressful than I should have been. Would certainly never use them again and cannot recommend.
20 de dezembro de 2024
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback.
We thank you for your positive review about our Probate Service and are pleased that you received an excellent service which you would recommend to others.
We are are disappointed to receive your review about our Conveyancing Service as we place great importance on client service and are proud to have 100s of 5* reviews. However, we note that you personally did not instruct this firm and were not our client in respect of this transaction.
Further, we do provide a robust complaints procedure which provides opportunity to address concerns raised and, where necessary, provide a solution. We note that our client has not raised any concern and has not engaged in this process.
Having read your review and spoken with the case handler acting, we do not agree that your review fairly reflects the facts. In any case, we are sorry that our service did not meet with your approval and reiterate that we do have a complaints procedure which a client can use, and which can be found on our website.
Leigh Burwood was excellent.
Leigh Burwood was excellent. She did everything she said she would within the time frame. She was calm and reassuring at a very difficult time. I would definitely recommend her.
3 de fevereiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Leigh. We look forward to working with you again in the future.
It was a very nice experience with Eric…
It was a very nice experience with Eric Robinson. Thank you
23 de janeiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback and look forward to working with you again in the future.
excellent service
Victoria kept us updated throughout the whole process of providing a POW , she is an excellent communicator.
10 de janeiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Victoria. We look forward to working with you again in the future.
Thank you Sajith Pillai from Eric…
Thank you Sajith Pillai from Eric Robinson's solicitor for his exceptional legal service through out the journey of my purchase. This is the second time with Sajith Pillai as my solicitor. He is friendly supportive and very efficient member of your team.
Sajith was very professional and well coordinated in every stage of my home purchase .Once again thank you Sajith Pillai and your team . Wishing you all success.
Regards Jini Varghese
24 de janeiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.
i feel like I had been taken advantage…
i feel like I had been taken advantage off in a vulnerable urgent position and that SLW dragged the process to charge more that was not required. Requested 1 hour appointment end up with 1h 18 mins.
5 de dezembro de 2024
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback. As you will know, we also provide a robust complaints procedure which again provides opportunity to address concerns raised and, where necessary, provide a solution. We note that you engaged with our complaints procedure and that you did not agree with our conclusion that service levels did not fall below a reasonable standard. A comprehensive review of your complaint was conducted, and our reply did not report any findings that service levels fell below a reasonable standard. In fact, the charge raised covering 1.3 hours was within the 1.5 hours quoted as the 30 minutes spent reading and understanding the position (prep time) was not charged for. We are however sorry that our service was not what you had hoped for. We do set out to provide an excellent service and usually this is achieved as demonstrated by the positive feedback left by the vast majority of our clients.
Sylvia Garcia was lovely and always…
Sylvia Garcia was lovely and always available to help with a tricky conveyancing issue.
17 de janeiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.
Sylvia Garcia, great job.
Sylvia Garcia batted for us in what proved to be a much more complex purchase than we had anticipated and we were very glad she was there in our corner. A charming person to deal with and her services were great value for money.
9 de janeiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.
Saranya Arun
Sajith from Eric robinson solicitors handled our case with the utmost professionalism and care. We are thankful for his exceptional legal service throughout the journey of purchase. I highly recommend.
7 de janeiro de 2025
Opinião espontânea
Resposta da Eric Robinson Solicitors
Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.
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