Eroship Opiniões 2

Resposta da Eroship

2/03/2026

Dear JE,

Thank you for bringing this to our attention, and we sincerely apologize that you have not yet received your order. We understand how frustrating this must be.

We have immediately looked into this and confirmed that your package (tracking #: 9214490374018502491528) was dispatched from our warehouse on time. However, we can see that the tracking has been stuck in "Alert - Awaiting Delivery" status with USPS for nearly 20 days, which is unusual and concerning.

We have already taken the following steps:

Contacted USPS directly to open a formal investigation and locate your package.

Initiated a trace request with our shipping partner to escalate the issue.

While we wait for their response, we do not want you to wait any longer. As a gesture of our commitment to your satisfaction, we have proactively issued a replacement shipment for your order at no cost to you. You will receive a new tracking number via email within 48 hours.

We deeply regret the inconvenience this delay has caused. Our goal is to ensure you receive the items you ordered and have a positive experience with Eroship.

If you have any further questions, please feel free to reply directly to this message or contact us at [service@eroship.com]. We are here to help.

Thank you for your patience and understanding.

Best regards,

The Eroship Team

Resposta da Eroship

13/02/2026

Hi Abdulrahman,

We are truly alarmed to hear this! This is certainly not the experience we want for our customers. 😰

We pride ourselves on fast shipping and quick responses, so something must have gone wrong here. We have checked our chat logs but couldn't locate a conversation that matches your profile name.

Could you please email us directly at [service@eroship.com] with your Order ID? I will personally look into this right away and make sure your order status is updated or a refund is issued if there was an error.

Please give us a chance to fix this for you.

Best regards,
The Eroship Team