Had the panels for a full year now, claimed back over £450 in exported power through octopus energy. Though did not start exporting until June when MCS certification came through. Bills are now £7... Ver mais
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Leia as opiniões dos outros
Was very hard to get any information on when the engineer would come and replace my faulty converter, following the annual inspection. Waited 3 months. The engineer took less than an hour to fix the... Ver mais
A empresa respondeu
The engineer turned up on time and he was very pleasant and polite. When he suggested another battery he wasn't pushy, just gave us the information needed. We have been dealing with ESE for some years... Ver mais
A empresa respondeu
The chap arrived on time. Very friendly and polite. Explained everything he was doing and then talked me through the advantages of having a batter installed. I signed up and the battery was in place a... Ver mais
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Informações sobre a empresa
- Empresa de energia solar
- Equipamentos e soluções de energia
- Empreiteiro de energia solar
- Fornecedor de equipamentos a energia solar
Escrito pela empresa
Welcome to ESE Solar , your trusted destination for solar panels and renewable energy solutions. As a leading provider nationwide we specialise in delivering top-quality solar panels, solar batteries, and other cutting-edge solar products, including EV chargers. At ESE Solar, we are committed to harnessing the power of the sun to create sustainable energy solutions for our valued customers. Our team of experienced professionals is dedicated to designing, installing, and maintaining solar panel systems that are tailored to meet your unique energy needs. Located in Widnes, our service area extends throughout the region, allowing us to serve residential, commercial, and industrial clients with the highest level of expertise
Informações de contacto
16 Turnstone Business Park, WA8 0WN, Widnes, Reino Unido
- 0151 665 0560
- mail@esesolar.co.uk
- esesolar.co.uk
4,4
Excelente
6 mil opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
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Turned up on time,carried out…
Turned up on time,carried out inspection promtly and cleanly.
15 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Excellent from start to finish.
Excellent communication from start to finish. Helpful and explained everything in detail. Very friendly and efficient installers.
16 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Contract re-newel
Representative phoned regarding re-newing service agreement. Very polite and cheerful. Due to acceptable current contract my service agreement was re-newed.
17 de abril de 2026
Opinião espontânea
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Our annual check was done pleasantly…
Our annual check was done pleasantly and efficiently with everything explained. The appointment was at the time promised and the follow up call was welcome and and a pleasure
14 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Undependable
This is the worse company I've ever delt with, they have no customer service,no verbal way of contacting them if you have a problem only on line via a ticket and then It takes them ages to respond, I've been waiting at least 3mths for someone to come and look at my battery and I'm still waiting, wouldn't touch them with a barge pole. Definitely one to steer clear of.
16 de janeiro de 2026
Opinião espontânea
Resposta da ESE Solar
Hi Keith,
We’re really sorry to hear how frustrating this has been for you, we completely understand how important it is to get things resolved quickly, especially when it comes to your system.
Just to reassure you, the technical agent assigned to your case has been working with you and did spend time trying to resolve the issue remotely. We always try this first as it can sometimes fix things much faster without the need to wait for an appointment. In your situation, it unfortunately looks like an on site visit was needed, and while waiting for that, your agent has been doing everything they can behind the scenes to push for availability.
We do support a large number of customers across the UK, so things can get quite busy at times. That’s not an excuse, but just to give some context as to why delays can occasionally happen. We always aim to keep supporting you in the meantime, even if we’re limited in what can be done remotely.
The good news is that we now have an appointment ready for you. Our appointments team has tried reaching out over the past week to get this booked in, but we haven’t been able to get hold of you. If you could reply to one of our emails or get back in touch, we’ll get that confirmed straight away.
When we attend, the engineer will bring a replacement battery/dongle and will look to fully resolve the communication issue for you.
Thanks again for your patience, we really do want to get this sorted for you as soon as possible.
Many Thanks
Samantha
ESE Team
Engineer very proffesional and helpful
15 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Great experience with ESE Solar
The chap arrived on time. Very friendly and polite. Explained everything he was doing and then talked me through the advantages of having a batter installed. I signed up and the battery was in place a couple of weeks later. Great service. A very satisfied customer
15 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
We had solar panels etc installed just…
We had solar panels etc installed just over a year ago. Just over a month ago an engineer came out to service the units. He noted one of inverters wasn’t working & said he would raise a ticket. I have since raised 3 further tickets & have had no reply at all & unit still not working. There is no one at all you can contact & no one gets back to you to help sort problems. Customer service is awful. Definitely wouldn’t recommend to anyone! Now have an expensive solar set up that does absolutely nothing!
13 de abril de 2026
Opinião espontânea
Resposta da ESE Solar
Hi Ann
Thank you for taking the time to leave your feedback, we’re really sorry to hear about your experience, and we completely understand how frustrating this must be, especially when part of your system isn’t working as it should.
I’ve taken a look at your account and can see that during your recent health check, our engineer and a technical agent did try carrying out a full system reset to get things back up and running. Unfortunately, this didn’t clear the fault showing on the inverter, which we appreciate is disappointing.
That said, we’ve now taken this a step further and arranged a priority maintenance appointment to properly investigate and fix the issue. Someone from our team will be in touch very soon to get you booked in at a time that works for you.
We’re really sorry again for the lack of communication you’ve experienced so far , that’s not the service we want to provide and we truly appreciate your patience while we get this sorted for you.
Kind regards
Samantha
ESE Team
Was very hard to get any information on…
Was very hard to get any information on when the engineer would come and replace my faulty converter, following the annual inspection. Waited 3 months. The engineer took less than an hour to fix the fault, I spent longer than that chasing when I could expect my system to be fixed.
9 de março de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
The engineer turned up on time and he…
The engineer turned up on time and he was very pleasant and polite. When he suggested another battery he wasn't pushy, just gave us the information needed. We have been dealing with ESE for some years now and have been quite happy with them.
21 de janeiro de 2026
Opinião espontânea
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Annual service
The engibeer arrived within alloted time, was polite, professional and effcient
7 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Great service
Ese arrived on time and was friendly and informative.
30 de março de 2026
Opinião espontânea
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Quality equipment helpful office staff…
Quality equipment helpful office staff but poor outside contractor less than good
Rowan carbon capture disappointing lack of information disappointingl
John
30 de março de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Customer service is non existent
Customer service is non existent, I've been trying to resolve an issue for months with no sign of being able to speak to anyone. There is an automated message asking you to raise a ticket which is either ignored or closed with no resolve. Not recommended at all, go elsewhere
UPDATE:
Standard response once again in public, ooh look at us we've already reached out to you, erm no, not listened to what the problem is and still ongoing issues, replied to their email and guess what, NO Response!!!!!!!
4 de abril de 2026
Opinião espontânea
Resposta da ESE Solar
Hi Dany,
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share this feedback. We completely understand how frustrating it can feel when you’re trying to resolve an issue and aren’t getting the support you expect.
Having reviewed your case in detail, we can see that one of our support agents did respond to your ticket last week with step-by-step instructions on how to reconnect your system to Wi-Fi.
That said, we fully recognise that your issue is still ongoing, and this is not the level of service we aim to provide. To ensure this is resolved as quickly and smoothly as possible. A member of the technical team have reached out to you directly via email to guide you through the process and provide any additional support needed until the issue is fully resolved.
We truly value your patience and the opportunity to put this right. Please rest assured that we are committed to supporting you and ensuring you have a positive experience moving forward.
Many Thanks
Samantha
ESE Team
My annual solar check with ESE solar…
My annual solar check with ESE solar was great.
The technician arrived promptly, was very helpful and informative
Answering all my questions
2 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
They regularly check my solar panels.
1 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
Agent arrived just on the final time of…
Agent arrived just on the final time of the long range given for the appointment. Was polite and finished very quickly
2 de abril de 2026
Resposta da ESE Solar
Good afternoon,
Thank you for your feedback. We continue to strive to provide exceptional products/services and outstanding customer care within the Solar Industry to make your experience with us the best that it can be.
Kind regards,
ESE Solar
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