Awful customer service, you go round in circles and get nowhere! I recently placed an order over £50 and got “free” delivery. Their ordering process is not clear, they seem to want to make money for n... Ver mais
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Leia as opiniões dos outros
Very disappointed. The sizing was completely off, with the clothes fitting one or two sizes larger than expected. I returned my order weeks ago, but I’m still waiting for my credit. The whole process... Ver mais
Ordered an item on 24 October using standard delivery which stated upto 4 working days. No dispatch email and item not delivered. Managed to WhatsApp DP and told it is delayed possibly lost but won't... Ver mais
I bought half a dozen dresses over 2 weeks, it said sale sale sale on everything so I paid and the items I have received are shocking. They are all either very thin cotton or made out of good old... Ver mais
Informações sobre a empresa
Informações de contacto
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Muito mau
114 opiniões
Sem histórico de convites para avaliação
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I emailed as I received a faulty dress
I emailed as I received a faulty dress. Sam O contacted me promptly and has sent a replacement on quick delivery. I was impressed with this and hopefully my situation is resolved in a couple of days
6 de julho de 2023
Opinião espontânea
Slow refund process
It took over 3 weeks to get my money refunded back after I returned the goods, had to raise a PayPal dispute. Not good service for online shopping, never had this problem with online shopping with other retailers such as M&S, Next and Monsoon. I even signed up for limited next day deliveries for £6.99 and you would think the returns service for this would be much quicker. It puts me off ordering again with DP. Also their stock levels must always be low if its taking them ages to deal with returned items. No telephone service or online chat to communicate with them.
31 de maio de 2023
Opinião espontânea
Do not use this company as wait a long while for a refund.
As other customers have mentioned money is taken from your bank account as soon as you place an order but when you return goods you have to wait 14 days or more from them actually acknowledging receiving your parcel back and then you wait longer for your refund.
Terrible customer service.
18 de maio de 2023
Opinião espontânea
Monies is taken immediately from your…
Monies is taken immediately from your bank account when the order is placed, then when you return items you have to wait 15 days for the monies!! Will not be placing any more orders….
21 de março de 2023
Opinião espontânea
ISSUE WITH RETURNS
Recently returned DAMAGED trousers, according to website return should be free but they deducted this from the final bill, opened a paypal case to get the money back. Will never use again.
28 de fevereiro de 2023
Opinião espontânea
Updated
Dorothy Perkins contacted within a day of writing this review and I finally seem to be getting the help I need. Whilst I welcome their quick response, this could have easily been avoided had I been able to speak to someone on the phone, but sadly they no longer offer this service
6 de fevereiro de 2023
Opinião espontânea
Bad Customer Service
The worst Company ever, have wanted to return an item since 2nd January, will not send me QR code . They have no phone number to contact them. Didn’t want to leave one star even but they didn’t have a 0
9 de janeiro de 2023
Opinião espontânea
Everything's ok!
Despite the shipping delays, I received my order just in time. The products are nice and I appreciated a lot that there was free shipping. Thanks DP!
29 de dezembro de 2020
Opinião espontânea
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