Eurocell plc - Woolwich Opiniões 

12
TrustScore: 3.5 em 5

3,6

Unit 2, Gateway Business Centre, SE28 0EZ Woolwich, London, GB


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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The four is for the products although I have not checked for damage as yet As for arranging a delivery I would give that a one star based on the same excuse used every time they fail to turn up when... Ver mais

Classificada 5 em 5 estrelas

Placed an online click & collect order, product was ready at my local branch next day, polite staff, hassle free order & got exactly what I wanted.

Classificada 4 em 5 estrelas

Well so far not very good - website order made and accepted - went to pick up and out of stock. Alternative taken but returned as unworkable and advised to apply for a refund on line / Email as quicke... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Fornecedor de materiais de construção
  2. Edifícios para jardim
  3. Loja de bricolage, casa e jardim
  4. Fornecedor de janelas de PVC
  5. Loja de materiais para telhados
  6. Fornecedor de janelas

Sobre Eurocell plc - Woolwich

Escrito pela empresa

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Informações de contacto

  • Unit 2, Gateway Business Centre, SE28 0EZ, Woolwich, London, Reino Unido

  • 020 8317 5839

3,6

Aceitável

TrustScore: 3.5 em 5

12 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 93% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(12)

2343 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I bought guttering from Eurocell… Poor Quality!!

I bought guttering from Eurocell expecting high quality as I have used their product before. I purchased the guttering from Eurocell and it was installed at the clients property. The product quality was very poor, very soft plastic and some parts started to break on install. I carried on with the job !!
After approx three weeks of installation the client telephoned myself saying the guttering is leaking?
On inspection I found most of the guttering had distorted and bowed?
Plastic appeared very more quality and certainly would not last to do the job?
It has been a complete nightmare, as I had to remove the new guttering and replace with another product I wished I used in the first place!
I have since found out that Eurocell have changed their supplier? NOT great quality Product!!!
Customer # 93794

8 de julho de 2025
Opinião espontânea
logótipo da Eurocell plc - Woolwich

Resposta da Eurocell plc - Woolwich

Hi We are sorry to hear about the issue you have been having with your order, in order for us to investigate further, please could you provide your order number and confirm which branch the order was placed at? Thank you Response Team

Classificada 1 em 5 estrelas

Part of order not delivered


Order #000118178

Placed on 22 Jun 2025, 19:36:22

White Skirting Board Ogee Internal Corners Pack of 4 - 150mm

SKU: SK150CTIP4WZ1

Collection / Delivery
delivery
2 Exc VAT: £16.18
I ordered 2 of the above but only 1 was delivered phoned the branch and they said it would be delivered on Friday the 4th of July but nothing turned up i now can’t finish my project so I’m not very happy. I have used Eurocell in the past with no problems but this time nothing but problems . Not very good service

3 de julho de 2025
Opinião espontânea
logótipo da Eurocell plc - Woolwich

Resposta da Eurocell plc - Woolwich

Hello, . I'm Sorry to hear about the experience you received our Woolwich team have tried to make contact with you again today, with no response, They will try again shortly. Thank you

Classificada 5 em 5 estrelas

Best customer service

1st time here, friendly service so was comfortable straight away. Good advice and his customer service was excellent. Highly recommended.

20 de fevereiro de 2025
Classificada 4 em 5 estrelas

The four is for the products although I…

The four is for the products although I have not checked for damage as yet
As for arranging a delivery I would give that a one star based on the same excuse used every time they fail to turn up when they say they will
Driver has done the deliveries in the wrong order and gone elsewhere yeah of course he has .

7 de novembro de 2024
Classificada 1 em 5 estrelas

Not recommend Woolwich branch

Not recommend Woolwich branch. Very disappointed.

10 de setembro de 2024
Opinião espontânea
logótipo da Eurocell plc - Woolwich

Resposta da Eurocell plc - Woolwich

Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Response Team

Classificada 1 em 5 estrelas

Never received my online order

Never received my order - 2 weeks waiting, but no one seemed to be able to contact my local store (Woolwich) to give me an estimate on delivery. I opted to cancel and received a refund quite quickly, but it was a very frustrating experience.

24 de julho de 2024
logótipo da Eurocell plc - Woolwich

Resposta da Eurocell plc - Woolwich

Hi Carla, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell

Classificada 4 em 5 estrelas

they responded promptly & resolved the issue !

Well so far not very good - website order made and accepted - went to pick up and out of stock. Alternative taken but returned as unworkable and advised to apply for a refund on line / Email as quicker but still waiting - however on being advised of the problem it has been quickly resolved so all good nothing bad

30 de junho de 2024
logótipo da Eurocell plc - Woolwich

Resposta da Eurocell plc - Woolwich

Hi Richard, Thank you for your feedback.
I'm Sorry to hear about the experience you received, I have gone ahead and
processed the refund for you. Huge apologies again.

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