EuropaFoodXB Opiniões 

440
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I discovered Lotus Plus 1 toilet paper in France and super to find EuropaFood selling it. The best toilet paper ever! More expensive but worth it. It doesn’t disintegrate and you only need to use 1 or... Ver mais

Classificada 5 em 5 estrelas

Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Ver mais

Classificada 5 em 5 estrelas

wanted to get some biscuits for my sister to remind us of our European holidays as kids. Best place to find them bar going to France myself. Only grumble is that shipping/tracking information wasn't r... Ver mais

Classificada 2 em 5 estrelas

I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely sm... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Supermercado
  2. também em
  3. Fornecedor de produtos alimentares
  4. Loja de laticínios
  5. Mercearia italiana
  6. Supermercado grossista

Escrito pela empresa

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

440 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(440)

51 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

great ordering

great ordering, delivery was on time, customer service very helpful when i called. very happy to recommend them!!

20 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Always appreciated

Always appreciated . Excellent communication…patient , helpful and knowledgeable about produce . Delivery process is superb…never any problems . Thank goodness I found them .!

23 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good prices and responsive customer service

Good selection of French items and reasonable prices. Postage was quick and also a reasonable price (to outside London). There was a mix-up with a couple of my items, but the correct ones were immediately sent out when I pointed out the mistake. Great to find a place I can get things I’m missing from France, and very happy to order from them in future.

4 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Europafoods great, product not so good.

Website and ordering process/ arranging collect from store all efficient and customer-friendly. Always have been. Product I ordered however has sadly deteriorated in quality (Le Petit Marseillais olive oil soap). Been buying this for years for dry skin on hands. No longer worth buying. This of course is nothing to do with Europa foods.

14 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

I ordered canned chestnut puree of…

I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely smashed into crumbs with package damaged,however the other two looks perfectly fine, not sure what happened again. I shall probably not order from here again giving the horrible condition on the received items.

15 de março de 2024
Opinião espontânea
logótipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Thusia Yiu,

We are truly sorry to hear about your disappointing experience with us. It has come to our attention that we haven't received any email from you regarding this issue, which has unfortunately left us unaware and unable to assist you sooner.

Please know, that we are here for you and eager to make things right. We kindly invite you to reach out to us directly at info@europafoodxb.com, providing photos and any other details. This will enable us to thoroughly understand the situation and work towards a satisfactory resolution.

Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Kind regards,
Europafoodxb Team

Classificada 2 em 5 estrelas

I thought I was ordering 6 doz X 1 lit…

I thought I was ordering 6 doz X 1 lit Hepar water and received 6 doz 75cl instead. I now see both sizes are listed on the site at the same price! We have ordered this product from other suppliers for years and never use anything else but 1 lit. Bottles. Confusion for an older person, perhaps. Difficult to accept as an error, definitely! Misleading in the extreme

29 de fevereiro de 2024
Opinião espontânea
logótipo da EuropaFoodXB

Resposta da EuropaFoodXB

Good afternoon, unfortunately Hepar 6x1L is not available currently and probably will not be available anymore, the manufacturer changed his bottle size from 1L to 75cl already for some time. Both waters are indeed online but they are completely different prices and any customer is unable to add the 1L to their basket as the item is showing as out of stock. Therefore even if you thought you ordered the 6x1L, you clearly ordered the 75cl and could not do otherway. We would love to help you in this occasion if you gave us more information but do not want to be penalised for something which was clearly displayed.

Classificada 5 em 5 estrelas

Giant BabyBels

The giant babybels are exactly that - huge. Great service, arrived on time, would definitely recommend

8 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great find….zero alcohol Pastis!

We recently ordered some zero alcohol Pastis; my husband really likes the aniseed flavour but Pastis and Pernod are very expensive in the UK. I’m pleased to say that he is delighted by the purchase and finds the taste of the drink excellent. The bottles were also packaged very carefully and arrived promptly and undamaged.
I will certainly buy again and consider buying some other French products next time.
Thank you.

7 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Hit and mostly miss

Ordering was easy but delivery took almost 2 weeks.
Product quality hit and miss. Streaky bacon inedible tooo salty. Cumberland sausages just ok. German sausages good taste but casing is way too thick..not pleasant. Will not order again

9 de fevereiro de 2024
Opinião espontânea
logótipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Customer,

Thank you for taking the time to share your feedback with us. After thoroughly reviewing our records, it appears that we do not sell streaky bacon, Cumberland sausages, or German sausages. It's possible that your order and feedback may be intended for another business, as we do not have any record of selling the mentioned products.

We truly value our customers and strive to provide the best service possible. If there has been an error or confusion, we would appreciate the opportunity to resolve the issue and ensure your satisfaction. Please double-check your order details and consider reaching out to the correct vendor to address your concerns.

If you have any further questions or need assistance, please feel free to contact our customer support team at info@europafoodxb.com.

Thank you for your understanding.

Best regards,
Europafoodxb's Customer Support Team

Classificada 5 em 5 estrelas

Great company, professional service

Site easy to use, product arrived on time. Was surprised at the care and attention given to the packaging of my items (breakable) which arrived unscathed. Great company to use for sourcing foods I have enjoyed on the continent but am unable to find here in the UK. Will use again and recommend

7 de fevereiro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Good food but the few tin cans I…

Good food but the few tin cans I ordered were packaged in a huge box filled with styrofoam and plastic wraps, why? What a waste. Disposing of all that wasn't easy either.
Please look into biodegradable packaging. Cardboard would have done the job

5 de fevereiro de 2024
Opinião espontânea
logótipo da EuropaFoodXB

Resposta da EuropaFoodXB

Dear Customer,

Thank you for taking the time to share your feedback with us.

In response to your suggestion, we want to inform you that all the materials used in the packaging are recyclable. Additionally, we have utilized an eco-friendly packaging material called EcoFlo, which is biodegradable and compostable.

If you have any further concerns or suggestions, please feel free to reach out to our customer service team at info@europafoodxb.com.

Best regards,
Europafoodxb Team

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