Europcar Opiniões 16

We rented a car from Europcar in Ljubljana where we had travelled to from Australia . We were clearly advised that all tolls were included in our rental. We were asked if we were going to travel into another European country, which we didn’t think we would be , so said “no”. We were told if we wanted to change our mind all we needed to do was call up Europcar and they could add that onto our rental agreement. We called and asked for this change to be made. During this conversation no mention was made to the fact that we would need to pay for tolls when we left Slovenia. We paid the additional fee. Months after returning to Australia we received a letter from the Austrian police authorities advising us that we had failed to pay a toll and that we could either pay a €350 fine or spend one day and 15 hours in prison. Europcar have been singularly unhelpful and unprofessional in their response as we have sought to resolve this issue. They have accepted no responsibility, even partial in this fiasco. I’m sharing this information to warn future customers of theirs to ideally not use them, but if they do to be so careful with what their staff tell you. It could cost you significantly more than the rental you think you are paying for..

We made our reservation with Goldcar, but Europcar sent the email with the false damage. After we dropped off the car, we got an email that we were being charged for damages. The claim was for a scratch on the front left bumper. Both my husband and I have very clear videos of no damage in this area. A “Fake Picture” was submitted. I emailed Europcar our videos clearly showing no damage in the area with the alleged scratch. Even after this proof of fraud, they still charged the money. They make up a scratch, charge a high fee, and add an administrative fee on top of that. They will just charge your credit card on file for fake damage. Goldcar / Europcar in downtown Ljubljana, Slovenia are clearly scammers and thieves. Stay away! I know we will never rent a car from them again.

DO NOT USE THIS COMPANY!!!!

They do not honour the premium protection / insurance you pay for. They will tell you one thing when you collect the keys, and then claim something different in the event something happens to the car. Awful experience. Will never use Europcar ever again. I am going to report them for misselling products.

BE PREPARED FOR PAYING FOR OLD DAMAGES MADE BY OTHER COSTUMERS
As normally, I videoed my car before and after hiring. After the hand in at Ljubljana Airport I was told that the car was damaged with a new scratch inside the boot approx. 1 cm. I did not make the scratch. I was fully insured but I still have to pay 431 own risk Euros for repair (I am aware that the scratch will never be repaired). If another customer makes another scratch next to it, he/she will be charged too, and the damage will never be fixed).
What makes me upset is that that I claimed not to have made the damage, and I was forced to sign for it since I was unter time pressure to catch my plane. I asked the assistant If he meant I was lying? He replied, that the dammage must have occurred when I handled my luggage. I refused, and I would have noticed, and admitted if it was the case. I insisted that he wrote that I signed under protest. It makes me upset that I am accused of lying it is very intimidating , even in front of other costumers. It is so unprofessional.
I posted my video of the car filmed from outside without any damages. I have never experienced , that it was necessary to do that inside or under the car. Did I check the boot before driving the car? No, I didn't. Of course I didn't. I didn't either check the oil-level, the tirepressure, the undercarriage, the suspension, the aircondition, the exhaust etc. This is not what you expect to to when you take over the car. I have actually been working for Europecar some years back in Copenhagen, so perhaps I am fully aware and entitled to express what to expect as a customer and deliverer. A very nice car but a very disappointing and bad experience.
If you hire a car here, be sure to take a very close video og the vehicle both outside, but also inside. Be sure that everything works, and there ar no damages from earlier customers. Check panels, locks, any knobs and contacts. Nothing seems too smal. I would not hesitate also to take a video or the handling procedure, if I am ever exposed to such practice. Perhaps I should ask the staff to make a thorough video of the car prior to hiring it to customers.

Nous avons loué un véhicule chez Europcar Ljubjana aéroport.
Nous avons loué un véhicule qui n'a plus démarré après 3 jours. Aucun support de l'agence Europcar que nous avons appelé plusieurs fois, obligé de nous débrouiller nous-mêmes avec des passants qui nous prennent en pitié.
A cause de la panne, nous rendons le véhicule avec 30 minutes de retard, et bien sûr, ils nous ont facturé une journée complète. Ils ont débité notre carte, et malgré de nombreuses relances par mail ou tél, aucune réponse ni solution.
Mon conseil : NE LOUEZ PAS CHEZ EUX

As people have already stated in other reviews, I feel that they scam you upon returning home.
We rented a car from Ljubjlana and dropped off at Zadar and were charged 480 euros for an alledged scratch on the rear of the car. The money was simply taken from my account without any pre-warning. Now they will not reply to my emails asking for further evidence that the damage shown is actually the car that I hired.
AVOID LIKE THE PLAGUE!!

Beware Danger

I feel like the victim of a well-organised scam.

I'm being made to pay for damage caused by someone else or even no one at all.

I will no longer use EUROPCAR for my business and personal travel.

Nous avons loué un véhicule chez Europcar Ljubjana centre ville. J’aurai aimé avoir pu lire un commentaire d’un client à leur sujet avant de signer pour une location chez eux.
Les agents sont dans un bureau vous font signer un document mais aucun agent présent pour le départ afin de faire le tour du véhicule . Au retour même chose , pas d’agent pour constater un dégât éventuel ou un plein non fait . Bref il faut laisser le véhicule sur le parking public près de la gare.
Surprise 5 jours plus tard : envoi d’une facture de 491€ pour un « dégât » constaté . Par qui ? Quand? Pas de réponse. Une vague photo d’un gros plan d’un capot noir comme « preuve ».
Évidemment nous avons contesté. Ils répondent à demi mot que l’assurance de votre carte couvrira .
C’est pour moi de l’arnaque organisée .
Mon conseil : NE LOUEZ PAS CHEZ EUX . Ou alors exigez qu’un agent vienne constater qu’il n’y a pas de dégâts et vous signe le document du retour du véhicule ! Sinon vous allez devoir batailler dur pour récupérer votre argent qui a déjà été ponctionné ! Même si vous avez fait une vidéo ou des photos . La caution est encaissée déjà. Il vous faudra batailler pour prouver votre « innocence »
Bref le mieux c’est de les éviter .

Scammers.
This is a con operation where they send you a 1000€ invoice right after you've left the country.
Pure theft, they made-up one scratch and charge m 800€ for a 1cm scratch on the rear bumper
+ charge 70 euros for cleaning when they said it's included.

Please be very careful, they are pure thieves

They charged my card days after the car was returned, without telling me first, for cleaning the car. Cleaning the car should be a part of their normal procedures anyway to ensure hygiene and standards for every customer.
They charged me more than 700% of the cost to clean a car, they will not explain why or how it costs them so much to clean a car, they will not communicate with me.

Wij ontvingen 11 dagen na het terugbrengen een mail van Europcar: een offerte van Seat (320 euro) + 91 euro administratiekosten voor schade. De schade: een stukje verf van de bumper ter grootte van een stompe potloodpunt. Ze moesten een rode cirkel trekken op de foto omdat we de schade maar niet vonden. Diezelfde dag werd er dus meer dan 410 euro van mijn creditcard gehaald, zonder enige discussie. Wij hebben de afgelopen jaren 10 à 15 keer een auto gehuurd in het buitenland en hebben dit nog nooit meegemaakt.

Europcar: nooit meer.

(@Europcar: bezorg me binnenkort gerust de factuur van de herstelling! ;))

Simply awful... Aggressive and surly agent and ..having hired around forty cars in Ljubljana...with ALL other companies at the airport, having been helpful and charming...Hell will freeze before I would hire a car from Europcar again.. I was given a car with 3/4 tank of fuel and was told the fuel gauge was faulty as it ""was a Renault" and they had personally filled the car. Went straight to a petrol station and guess what .?was the tank full?? No ..of course not ...put in 18plus euro and not even full then !!...Took it back with way more than I was given only to be threatened that they would charge me for fuel .. even though I had given the car back with way more fuel than than they gave me !! Even had an email for the check in of the car..whilst waiting for my flight.. confirming there was MORE fuel when I gave the car back than at the check out !!! But the same aggressive agent in a phone call while I was waiting to board my flight maintaining I should have put even more fuel in. Was this to make up for the fact that whoever rented it before me hadn't filled the tank? And trying to make me responsible for that mistake that was missed when the car was checked in? SERIOUSLY?... Just as well I had photos of the fuel gauge and fuel receipts to confirm exactly what I said and did ...or I think the outcome would have been different and I would have been charged...
.Because I had proof..the threat to charge me was suddenly dropped !!. Hmmmm !!I will NEVER EVER use Europcar again not in Slovenia or anywhere else on Earth !!..Dreadful experience and very stressful and on the day I collected the car ..was told the car was full ..took EIGHT calls to get through to challenge what I was told... Be Aware ..and check everything...but better still use SIXT.Atet.Green Motion .Flizzr..Auto Union ..Anyone else instead !!

I am happy to report on a troublefree and no nonsense Car rental from Europcar.
I arranged pickup on Novo Mesto and drop off in Ljubljana. I was given an upgraded car VW T-Cross (almost new)instead of a Seat Ibiza.
There was no pressure selling of Comprehensive insurance etc and the staff were pleasant throughout.
I returned the car to Ljubljana airport instead of the City centre and there was no issue with this.
All in all a perfect transaction. Thank you.
1148411378

Aucun employe ne fera le check-in avec vous alors que le véhicule a des dommages non mentionnés sur le dossier.
Europcar Slovenie Airport fait signer les documents pré-remplis de Check-out à l'avance mais vous ne savez pas. Cette pratique est une fraude.
Au moment de la restitution du véhicule ils diront qu'il faut attendre 20 min alors que le comptoir est vide.
Le lendemain vous recevrez une facture avec des frais supplémentaires 650 euros pour une location de voiture pour une semaine ! Il essayeront de prélever directement sur votre carte bancaire sans vous avertir et sans votre autorisation.
J'ai écrit au service client car aucune personne ne peut répondre par téléphone. J'attends un retour.
J'espère que tout cela n'est qu'une erreur d'un employé et que le service client va faire le nécessaire.
Heureusement, j'ai une preuve infaillible la vidéo de la prise en charge du véhicule avec date et heure.

WARNING! FRAUDLIKE COMPANY!!!

EUROPCAR is a company WITHOUT ANY MORALS! We unfortunately did not check out all the warnings on the internet. They will SCAM YOU and end up costing you a lot of money. This is how the company survive. As consumers we cannot let companies like this survive! Please help in spreading the word about this awful company to your friends/families so that they do not get SCAMMED our of their money too.

Booked a Renault Twingo for my wife and I in Slovenia. I did this online via the uk site, charged me £58 for 4 days. Which is excellent value. I took out the min insurance, shouldn't have but I did.

The pick up was ok, bloke was a little stern, but feel it was a language barrier thing and/or Christmas Eve thing. was told on the email I received the deposit would be £290 but he wanted €700, approx £550. Erm.. well I paid it and we were off, bit confused by the sticker thing, where you could drive anywhere, didn't realise he meant it paid for tolls, until our rep at the hotel told us.

Car was good, did its job. Returned 4 days later, when through all the hand car back it bit. All ok, when does the block come off my credit card? Automatically, was the answer. ok thanks.

Get back to England and after reading the reviews on TrustPilot started pooping my pants. Credit card company said wait until 31/12/2015 when it was meant to come off and it did!!!

I was really worried about not getting my money back but so far it has been ok. Maybe its just the Slovenian company that are very good, I dont know.

Anyway, pleased all round. Must push their rating up a little bit I suppose.