Always been great service from this Vape shop. And I find it offensive that government just through all high street vape shops in the same bag when this one is in no way dodgy at all. It is filling a... Ver mais
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Leia as opiniões dos outros
It’s annoying that I can’t remember the girls name at the Yeovil branch but she was amazing - very kind, informative and helpful
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Ver mais
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Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Informações de contacto
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Reino Unido
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,7
Excelente
872 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Amazing Staff
Amazing Staff, my partner go in all the time and they are so welcoming, I don’t know anyone’s name but all the staff who have served me and my partner have been excellent! Thank Evapo team!! X
19 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you so much for your lovely message J! We’re delighted to hear you and your partner always feel welcomed and well looked after by the team. We look forward to your next visit!
The customer service is good polite
The customer service is good polite
20 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your feedback Chris! We’re pleased to hear you found our customer service polite and good. We look forward to your next visit!
I was recommended DOJO
Called at Camberley Evapo shop. The staff were extremely helpful. The vape is excellent also lasts a long time.
21 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for sharing your experience Pamela! We’re delighted to hear you’re happy with both the helpful service at our Camberley store and the quality of your vape. We look forward to your next visit!
First class service
Absolutely wonderful customer service I’ve received today best I’ve received from any sort of store give the gentleman who served me a pay rise
15 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you so much for your fantastic feedback Leah! We’re thrilled to hear you had such a wonderful experience. Your kind words will definitely be passed on. We look forward to your next visit!
Resposta da Evapo
Thank you for your kind words Julie! We look forward to your next visit!
Helpful member of staff
13 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your feedback Debra! We’re glad to hear our colleague could help. We look forward to your next visit!
Resposta da Evapo
Thank you for your lovely feedback Steve! We’re delighted to hear the team member made such a great impression. We look forward to your next visit!
Resposta da Evapo
Thank you for your feedback Jacqui! We’re pleased to hear you found our service very good and helpful. We look forward to your next visit!
Helpful and knowledgeable advice.
Jasmine at the Yeovil store gave excellent customer service. Took time to explain the different options with knowledge and understanding of our situation and the needs required to make the change from smoking to vaping.
8 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you so much for your kind words! We’re delighted to hear that Jasmine provided such excellent service and was able to help you find the right solution. We look forward to your next visit!
I am satisfied with evapo
3 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your feedback Jakir! We’re glad to hear you’re satisfied with Evapo. We look forward to your next visit!
Resposta da Evapo
Thank you for your kind words Sharon! We’re delighted to hear you received great service and found our team helpful. We look forward to your next visit!
Really helpful knew all the information…
Really helpful knew all the information about the devices and helped me pick the write one for me.
2 de julho de 2025
Opinião espontânea
Resposta da Evapo
Thank you so much for your feedback Jessica! We’re glad to hear our team could help you choose the right device and provide all the information you needed. We look forward to your next visit!
Great staff at the Chatham branch
Great staff at the Chatham branch, very helpful and polite
28 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your lovely feedback Philip! We’re thrilled to hear you had such a positive experience with our team at the Chatham branch. We look forward to your next visit!
Vape info.
Very helpful..pleasant..shopping was a joy...will be my new go to
Many thanks..
Rob Norbury.
27 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you so much for your kind words, Rob! We’re delighted to hear that you enjoyed your shopping experience with us and found our team helpful and pleasant. We look forward to your next visit!
Excellent friendly service great value…
Excellent friendly service great value and range. The rainbow hair sails rep, you rocked!!
21 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for the fantastic feedback TheIBros! We're thrilled to hear you enjoyed the friendly service, great value, and product range. We’ll be sure to pass your kind words on. We look forward to your next visit.
Portobello shop the sales person very…
Portobello shop the sales person very professional and good costumer service
22 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your feedback Visar! We're glad to hear you received professional and helpful service at our Portobello Road store. We look forward to your next visit.
Good knowledge from the staff
Good knowledge from the staff who were very helpful and understanding of my needs
21 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your kind feedback Michael! We're pleased to hear our team provided helpful guidance and took the time to understand your needs. We look forward to your next visit.
Newbie user with Nicotine vape
They help me to choose the right vape (refillable) they explain me very well how to use it.
20 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your feedback Bella! We're so glad to hear our team helped you choose the right refillable vape and took the time to explain everything clearly. It’s great to know you had a positive first experience. We look forward to your next visit.
Misleading bundle – not all 70/30 juices, poor customer service
I ordered a bundle using the 70/30 VG/PG filter, expecting both juices to match that ratio. What arrived was a 50/50 and a 55/45, neither of which aligns with the filter.
To make things more confusing, the nic salts and nic shots included were 70/30, even though the actual juices weren’t. That makes no sense and feels really inconsistent.
When I reached out, I was told the VG/PG varies by flavour — which might be noted somewhere, after checking the description it says 50/50… so why do I also have a 45/55?, and why is the bundle even appearing under the 70/30 filter? That’s misleading. And just as I was replying to support, they ended the chat mid-conversation.
Really disappointed, I won’t be ordering again unless they fix the filtering and improve product clarity.
18 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for your feedback Imogen, and we’re sorry to hear you were disappointed with your recent experience.
We’d like to clarify that all items included in our bundles are individually listed on the product page, along with their VG/PG ratios and other key details. While the bundle may appear under a specific filter, the VG/PG ratio can vary between different flavours and brands included—this is always specified in the item descriptions to ensure transparency.
We understand your frustration regarding the filter and have passed this on to our web team for review to help avoid any future confusion. We're also sorry to hear that your chat with support ended unexpectedly—that’s not the level of service we aim to provide, and we'll look into this to ensure it doesn’t happen again.
We appreciate your feedback as it helps us improve, and we’d be happy to discuss this further if you’d like to get in touch via live chat on our website, email at info@evapo.co.uk, or by calling 02039 620965.
(Crawley Store)I was looking at starting CBD for…
I have been thinking about starting to vape CBD for medical reasons, the guys in the Crawley store were very informative about the products and there was no hard sell.
I left the store happy and with a few products of my own choice after their feedback.
I recommend Evapo to anyone who is interested in a new device or any of their products.
17 de junho de 2025
Opinião espontânea
Resposta da Evapo
Thank you for taking the time to share your experience Simon! We're so pleased to hear that our team in the Crawley store provided informative, pressure-free guidance while you explored CBD options. It’s great to know you left feeling confident with the products you chose. We truly appreciate your recommendation and look forward to welcoming you back to Evapo soon!
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