Unprofessional Operation
I instructed this firm to provide accountancy services for my company following a recommendation from an associate.
During the course of our engagement, I experienced a number of issues. On more than one occasion, I was told that I was not listed as a client. Documents sent by Companies House were reportedly not received, and I am concerned that other correspondence may also not have been passed on.
Following a share transfer, a confirmation statement was not filed, which led to our bank account being frozen. Communication was often difficult, with phone calls going unanswered.
I was asked to allow the firm to complete Companies House Director AML checks on my behalf, despite having already completed these and provided my confirmation code. I was subsequently asked for a copy of my driving licence and later received a £120 charge that I had not expected. After speaking with Steve Seifert, I was informed that correspondence relating to this charge had not been issued or agreed in advance.
I replied to an email from Steve Seifert on 15 January and did not receive a response. After 13 days, I followed up requesting that my company’s registered address be updated, copying in both Steve Seifert and Rashila Kerai, but again received no reply. On 12 February, I received an email requesting payment without an accompanying invoice. I responded the same day. As of 27th February, I have not received any acknowledgement.
Based on my experience, I did not receive the level of communication or service I would expect from an accountancy firm. Others may wish to consider this when making their decision.