exactly.com Opiniões 21

We had a very positive experience during the merchant onboarding process with exactly.com.
Special thanks to Nikita Sumins for his professionalism, responsiveness, and clear communication throughout the entire process. The onboarding was well-organized, transparent, and efficient, with clear guidance on compliance and operational requirements.

We have recently onboarded Exactly for payment processing for our business.
The onboarding process was smooth and all requirements were clear.
When we started processing, we received the settelements timely.
During all the process, we had a great support from the account manager that was assigned to us.

Exactly have been incredible to work with. They’ve saved me thousands in processing fees, and the whole process was smooth and straightforward. Their support is second to none, and I honestly wish I’d switched to them sooner. Highly recommend to anyone looking to cut costs and get a reliable service!

I never received the item.

We use them on our website as a back up provider, so far so good.

Really smooth experience with them. Support helped to solve a few refunds.

I applied for a merchant account on April 9, and despite waiting for nearly two months, the compliance verification process is still ongoing. Throughout this period, there has been a lack of communication and support, raising concerns about the responsiveness of the company even after onboarding. I advise anyone considering applying to carefully assess their decision, as the process may be time-consuming and customer support appears to be unresponsive.

Døduseriøst firma, som man overhovedet ikke kan komme i kontakt med

they do not have a clue about the Spanish TAX and I had penalty due to their poor service , I had a few meetings regarding a few issues which never got resolved , also they do not have proper bank statement reconciliation

Nice payment system.Recently I've set uo a business and I started to use it. Still I've never had any problems-it launches fast,I can see scale sales? reports. Definitely it's convenient.

I would like to note the attentive attitude towards clients, excellent service, reasonable prices and the desire to improve. We express our gratitude and wish you prosperity!!!

Very bad. Had 4 different accountants in one year. Couldn´t reach them when I urgently needed them. A lot went wrong and I had to pay several fines. And, on top of it all, my new accountant is telling me the accountancy for the last year has not been done well, so I have to pay 1000 plus Euros to do it all over.

I didn't get any reply from the sales team days ago and i'm still waiting ! I hope that you fix the response delay...

I've just lately become acquainted with this payment method, but I already enjoy it. A user-friendly interface, the ability to utilise money in several currencies, as well as simple transfer operations, are all important features. I am pleased with the service provided by exactly.com, and I want to continue to make use of the system's resources.

You never hear back from their support line.

I have them copied in all the requests I have since the ARNs they provided are bogus and cannot be located by the bank.

No one from their team ever responded. Definitely not recommended.

**Reply from exactly.com**
An hour ago
Thank you for review. We do apologise if you didn't get an answer from our support team. Please check the spam folder, you may recieved messega there. Our support team trying to solve requests in turn and giving an answer as soon as possible.

**Response**
dmitry.n@exactly
support@exactly

no responses from either from email threads from September up to December for the most recent ones. even with the backlog, I doubt it would take three months to look into an issue or reply with an acknowledgment to say the least.

Naprostá spokojenost! Velmi si cením kvalitního zákaznického servisu, rychlosti a celkově bezproblémového fungování platební brány. Jako milý bonus hodnotím i velmi elegantní design platebního systému, za mě nejhezčí, jaký jsem doposud viděla.

Low fees, great payment system, excellent communication and technical support. I can personally recommend

A decent payment system, although completely new, but with great functionality, businessmen approve, technical support provides very detailed and informative help, but it might be a little faster to respond, and I am satisfied.

I want to say that a good payment system. New - but not bad. Here there is a whole range of services for payments and transfers, exchanges, etc. For now, exactly is one of the most convenient for me.