Exclusive Airports Opiniões 

66
TrustScore: 1.5 em 5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Jamal Shah or Jay Shah decided to bully me on the phone and began to threaten me with cancelling a car that was en route to pick up my elderly mother from the airport. He cancelled the car but then re... Ver mais

Classificada 1 em 5 estrelas

I have been using them for around 6 years. However, they have become very greedy of late and outsource their taxi contract to unprofessional drivers. The taxi will be stinking of smoke everytime. We h... Ver mais

Classificada 1 em 5 estrelas

Flawed company with poor customer service. Avoid. Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Driver decided he had waited to long and left without informing me. Support line acknowledges it is the driver's fault but 1. can't find another driver and 2. can't process a refund and requested me t... Ver mais

Informações sobre a empresa

  1. Táxi

Informação fornecida por diversas fontes externas

We specialise in airport transfer service. We can provide you with a chauffeur driven car to and from all major London airports. The airports include Heathrow, Gatwick, Stansted, Luton and City airport.!


Informações de contacto

1,3

Muito mau

TrustScore: 1.5 em 5

66 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as opiniões

(66)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Nearly missed my flight- twice!!

When i first started using them , they were good. However, the last 3 times, the cars have arrived very late and i've nearly missed my flight on 2 of those occasions- they have become unreliable! Very disappointing considering i use them twice every week.

21 de junho de 2016
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Resposta da Exclusive Airports

Thank you for the feedback however I am not able to locate any of the journeys that you are referring too.

Please provide the order number or dates and times of the journeys so I can look into your comments.

Classificada 1 em 5 estrelas

2 HOURS LATE, RUDE, INCONSIDERATE and ERRATIC driving!

Please, do not use this service despite the overwhelming good reviews! I was deceived by that and chose this company to pick up my family on our first vacation to London.
I will be brief; we landed on time and the driver did not meet up with us for over 2 hours and many phone calls later. I tried calling the company-it would pick up but disconnect immediately. Had the airport concierge try and they got the same result. The company did call me to find out where we were-exactly where we were told to be. We were standing in the area where other drivers were meeting their clients-our driver was no where to be found.
When he finally showed up, he was rude, complaining that he had been waiting for this job since 11:00 (he showed up at 1320) and didn't offer to help with any of our luggage. Walked ahead of us, never looking back. I asked if my daughter could ride up front as she gets car sick sometimes, he said no. His personal items were all over the front seat and he had put a carry on onto the floor board-"I'm already accommodating you."
Picked up my father and his wife at their terminal-which was another big fiasco for our driver even though this was the original order. He was rude to them as well.
His driving was so erratic that my daughter began feeling ill-we told him on several occasions without any response. When she finally vomited, he pulled over. Didn't offer to help, of course.
We asked him how far of a walk it was to the hotel and he stated 10 minutes, Myself, my husband and I got out to walk while the others stayed in the van with the luggage. Come to find out, we were 1.7 miles away from the hotel-not 10 minutes. He had not given accurate directions either. Thankfully, we met up with a nice bus driver who helped us with directions. Over an hour later, we walked into our hotel. My father texted us during our walk saying they had driven another 20 minutes before arriving at the hotel.
When I got on the website to review our trip, I was unable to do so. Wonder why?!
There are plenty of other great services-please use someone else!

10 de junho de 2016
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Resposta da Exclusive Airports

I would like to unreservedly apologise for the driver’s despicable behaviour.

Let me assure you that we do take negative feedback regarding any aspect of our service extremely seriously, and highly encourage feedback both good and bad.

Drivers are licensed by a Transport for London department, The Public Carriage Office. It is on the basis of this license that they are recruited.

They are self-employed and work according to the rules and procedures that we detail, sometimes however they fail to follow those guidelines.

We cannot in any way excuse his behaviour or his actions. The driver has been suspended due to your comments and will have to provide a statement detailing his actions.

Subject to his statement, your feedback and dispatch information a decision will be reached concerning his tenure with our organisation.

Currently the implications of your comments suggest termination of his tenure at the earliest, however we do have a procedure that need to be followed.

If you do however feel that you would like to take the matter to a higher authority I have listed a link to the Public Carriage Office website they are the authorities in charge of Private Hire Operators and they are also the Authority that licenses drivers to enable them to work for companies such as ours.

The direct link for them is: https://www.tfl.gov.uk/forms/12396.aspx

In fact, I would actively encourage you to do so.

Drivers who provide such types of service not only let down themselves down but also give customers an entirely negative view of the company, and should not have the privilege of collecting paying passengers.

I would also like to assure you that the vast majority of our drivers do provide a superior service.

This complaint will be kept on file for the future perusal of the Public Carriage Office.

Once again I would like to apologise for the distress caused.

Classificada 5 em 5 estrelas

Airport transfer

I would not hesitate to use Exclusive Airports. The driver was on time, friendly and very professional. The car was clean and in great condition. It was a very good experience.

29 de outubro de 2015
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Resposta da Exclusive Airports

It’s great to hear that everything went well. Thank you.

Classificada 5 em 5 estrelas

Great Service!

Overall, I would certainly recommend this company.

21 de setembro de 2015
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Resposta da Exclusive Airports

Thank you.

Classificada 5 em 5 estrelas

Great experience

Everything was great for our transfer from Heathrow. Communication up to and including the day of our arrival was good. Our driver was waiting for us early, and we received a phone call upon landing to let us know where to go.

Our driver got us to our destination quickly and safely. We would use this service again.

20 de setembro de 2015
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Resposta da Exclusive Airports

Thank you for your positive comments. It really is encouraging and helps to make sure that we deliver the best possible service.

Classificada 5 em 5 estrelas

Great service, highly recommend.

Driver arrived at requested time inside terminal for pickup at Heathrow Airport. Friendly driver. We ordered a cheaper option estate car, but he arrived in a mpv, which was a more expensive option, so that was a pleasant surprise to be upgraded in size, which meant more space to stretch and put all the luggage. I have used this company before, and already pre-booked my next return trip with them. Prices are good, and website is very easy to use and get instant quotes.

14 de setembro de 2015
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Resposta da Exclusive Airports

We aim to deliver a professional yet economical service to our passengers. Great to hear that we achieved our goal. Thank you for the review.

Classificada 5 em 5 estrelas

Good value for money

I have used Exclusive Airports on two occasions, once from Gatwick to N12, and then from N12 to Stansted. In both occasions I received a very good customer service for very competitive prices. Drivers were courteous, professional and on time. I would recommend.

4 de setembro de 2015
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Resposta da Exclusive Airports

Glad to know everything went well.

Classificada 5 em 5 estrelas

Great service

Our flight was delayed 13 hrs getting into Heathrow, the Exclusive Airport driver arrived as booked, 90 minutes after landing, no hassles and no problems whatsoever, and he took us directly to our London hotel - we will definitely use this service again

4 de setembro de 2015
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Resposta da Exclusive Airports

Thank you, I will pass on your comments to the rest of the team.

Classificada 5 em 5 estrelas

GOOD SERVICE & PROFESSIONAL

I went with my family on vacations to London, and we used Exclusive Airports two times (Heathrow- London and London-Gawith).
Both cases, drives were professionals & courteous, also I changed, same day, the pick-up time and the helpdesk response was quickly and efficient to adapt it to my requirements.
Really, I recommend this service!!. They are very efficient & easy to book by website.

2 de setembro de 2015
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Resposta da Exclusive Airports

We are glad to hear that your journey with us was a memorable one! Looking forward to seeing you again soon.

Classificada 5 em 5 estrelas

Prompt and courteous

Interaction with exclusive airports was excellent. Driver arrived on time at designated pick up point and dropped me off exactly where needed. Very professional. Car was clean.

1 de setembro de 2015
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Resposta da Exclusive Airports

Thank you, your comments have been relayed to the team.

Classificada 5 em 5 estrelas

Carefree Airport Transport

Exclusive Airports is a great company to deal with. Easy access via phone, timely pick-up, courteous and professional drivers.

28 de agosto de 2015
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Resposta da Exclusive Airports

It’s great to hear that everything went well. Thank you.

Classificada 5 em 5 estrelas

Best Choice of Transportation Between Airport and City

I have had a really great experience transporting from Heathrow Airport to Central London with Exclusive Airports. The vehicle was new, clean and able to accomodate all of my luggage. The driver was really friendly and polite. I would really reccomend anyone travelling between the airport and the city to try out Exclusive Airports.

25 de agosto de 2015
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Resposta da Exclusive Airports

Thank you for your posting, and your recommendation. It keeps us motivated to make sure that we deliver the best possible service consistently.

Classificada 5 em 5 estrelas

Great service

Easy online booking system, received the invoice straight away and driver was waiting on arrival and very polite. Couldn't ask for a better service

25 de agosto de 2015
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Resposta da Exclusive Airports

Thank you for your feedback, it really is encouraging when we see such positive comments about the service we provide.

Classificada 5 em 5 estrelas

Reliable & Trustworthy

The Exclusive Airports vehicle arrived at our home on time, the car (VW) was clean & comfy, and the driver was courteous. The cost was very reasonable - we also save by pre-paying.
Some friends arriving from Overseas first time also told us of their most positive experiences.
Highly Recommended !

25 de agosto de 2015
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Resposta da Exclusive Airports

Your positive feedback is highly appreciated, we look forward to sustain your trust and business on all your upcoming journey`s with us.

Classificada 5 em 5 estrelas

11/6 battersea to Term 5 LHR

early morning transfer - driver on time and courteous - nice car and he monitored traffic problems all the time - there was an accident on m4 but he chose the fastest route and we got there with little delay - well done.

19 de agosto de 2015
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Resposta da Exclusive Airports

Thank you and we are glad to hear that the driver was able to provide a prompt service.

Classificada 5 em 5 estrelas

Reliable Sevice, Courteous Drivers

Stumbled across this company a few years ago when looking for an affordable airport transfer service. Was a bit doubtful at first due to the low price, but have been using every year since then.
The standard of the vehicles have always met or exceeded our expectations; drivers are friendly, courteous and professional. Never had a problem with online payment in advance which result in even cheaper prices, and they always email you a booking confirmation.
All in all, highly recommended.

19 de agosto de 2015
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Resposta da Exclusive Airports

Thank you for sharing your candid feedback, I am very happy to hear that our staff and service consistently meet your needs and expectations.

Classificada 5 em 5 estrelas

Comfortable and Reliable service

Driver arrived at the hotel earlier than scheduled. Courteous and helpful with luggage. Car was new and comfortable. A pleasant ride to Heathrow!

16 de agosto de 2015
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Resposta da Exclusive Airports

Thank you for your review, I have passed on your comments to our team. It's always good to know that we are doing things right.

Classificada 5 em 5 estrelas

Goog job!

Ottimo servizio, prenotato il giorno prima dello sciopero della metropolitana del 6 agosto 15 per cui era previsto un traffico disastroso, nonostante molti operatori erano full booked non hanno approfittato della situazione e hanno mantenuto i prezzi normali.
La mattina ci hanno chiamato chiedendoci se considerato il traffico causato dallo sciopero avremmmo preferito che venissero a prenderci 15 minuti prima. L'autista si è presentato in orario, la macchina era ampia e pulita, ha voluto caricare i nostri bagagli. Ci ha portato all'aeroporto di London city in perfetto orario. La prenotazione sul sito è stata semplice e veloce e abbiamo ricevuto la sera prima e la mattina delle mail "reminder" non l'abbiamo utilizzato perché non ne abbiamo bisogno ma era disponibile un'assistenza telefonica h24. Pienamente soddisfatti.
Alessandro Murenu

8 de agosto de 2015
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Resposta da Exclusive Airports

Thank you for you for sharing your experience with us, it makes all the hard work we put in worthwhile.

Classificada 5 em 5 estrelas

Efficient service, not only online quoting and booking but of course driver arriving on time and delivering us to destination.

Great service as it makes the process of getting a one-off quote and booking much simpler than the rest (who don't publish prices and force you into an email conversation)
The important piece is of course arriving on time and delivering safely which was accomplished without fuss. I recommend.

3 de agosto de 2015
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Resposta da Exclusive Airports

Your positive feedback is highly appreciated, this have been relayed onto the drivers and the rest of the team. It's always good to know that we are doing things right.

Classificada 5 em 5 estrelas

Always prompt and polite

I have used Exclusive Airports for many years now and never have had a bad experience. Drivers always arrive on time and always ready to help with luggage. They are always my number 1 choice when making trips to and from the airport

I have recommended them to many friends and family who in turn have recommended them to others.

31 de julho de 2015
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Resposta da Exclusive Airports

It's great to hear such positive comments. Thank you ;-)

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