Easy to deal with. The staff know their product and focus on answering questions and not pushy sales. A great option for an affordable way to cover expat healthcare needs.
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Leia as opiniões dos outros
Sraight forward renewal process, hasle free and easy to read infomration. All optons are on display, so you select which ones you wish to include and the price is adjusted in front of you. Once you ha... Ver mais
A empresa respondeu
We bought multi-trip annual insurance, and the option of just buying cover for emergency medical care and repatriation suits us. We live in France, and return to the UK to visit friends and family 3 t... Ver mais
A empresa respondeu
I’ve been with this company for several years now and have consistently found them to be excellent. The claims process is incredibly simple and efficient, and reimbursements are always handled... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de seguros
- Companhia de seguros de saúde
- Seguro de protecção de rendimentos
- Agência de seguro de vida
- Companhia de seguros de viagem
Sobre Expatriate Group
Escrito pela empresa
Expatriate Group
A leading provider of international health insurance and financial services for expatriates and global citizens.With over 30 years of experience, our company offers a range of solutions that cater to the unique needs of individuals, families, and businesses living and working abroad.
We understand the challenges and complexities of international living, which is why we offer comprehensive insurance coverage and financial services to ensure our clients have the protection they need while abroad. Our products include health insurance, life insurance, income protection, and travel insurance, all designed to provide peace of mind and financial security.
Our team of experienced professionals is dedicated to providing personalized service and support, helping clients navigate the complexities of global healthcare and insurance. We work with leading insurance providers around the world to ensure our clients have access to quality healthcare and financial services, no matter where they are.
At Expatriate Group, we believe in making international living accessible and affordable for everyone. Whether you are an individual, family, or business, we have a solution that fits your needs and budget. Contact us today to learn more about our products and services, and how we can help you protect your health and wealth while living abroad.
Get a quote Contact UsExpatriate Healthcare
Escrito pela empresa
- 14 day money back guarantee
- If you purchase any product from Expatriate Group and aren't 100% happy, so long as you haven't made a claim, we will refund 100% of your premium.
Informações de contacto
Delmon House, RH15 9AE, Burgess HIll, Reino Unido
- +44 20 3551 6634
- hello@expatriategroup.com
- expatriatehealthcare.com
4,7
Excelente
478 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick, straightforward and affordable
12 de junho de 2024
Resposta da Expatriate Group
Thank you for sharing your experience. : )
It was so easy to use the website and…
It was so easy to use the website and purchase the travel insurance.
12 de junho de 2024
Resposta da Expatriate Group
We appreciate you taking the time to share a review. : )
Resposta da Expatriate Group
We appreciate you sharing your experience. : )
So easy and uncomplicated.
9 de junho de 2024
Resposta da Expatriate Group
Thank you for your review. : )
Quick and easy website to navigate
Quick and easy website to navigate.
Affordable premiums
Comprehensive
7 de junho de 2024
Resposta da Expatriate Group
Thank you for taking the time to review. : )
Ease of use of website
4 de junho de 2024
Resposta da Expatriate Group
Thank you for sharing your experience. : )
Age discrimintation
Recently enquired about Worldwide health insurance, had a brief online chat gave my date of birth and was immediately they would not provide cover as I was too old, over 65 (68). Before speaking to the agent, i reviewed the advertisement and no statement by Expatriate Group that states they do not insure those over 65. This in my opinion is age discrimination and said this to the agent who immediately went on the defensive. Would not recommend this group due to their policy.
4 de junho de 2024
Opinião espontânea
Resposta da Expatriate Group
Thank you for your feedback. Most insurances have some form of age restriction on entry. All our products have an 'Am I Eligible' section in the FAQs area. Our Quick Quotes take a few seconds and also confirm eligibility. Customers purchasing before their 66th birthday are able to renew their cover for life.
2 Year old with Pneumonia having to wait 6:20 Hours in Hospital Lobby for Expatriate Group to give letter of authorization of payment!
I had an extremely disappointing experience with Expatriate Group. Our ordeal began when we contacted them at 2:41 PM regarding urgent authorization for hospital treatment for my 2-year-old daughter, who was suffering from pneumonia.
Despite multiple follow-ups, we were left in a state of limbo, with the hospital telling us they were waiting on Expatriate Group, and BIMC Siloam (Bali) insisting they were waiting on the hospital. The lack of communication and coordination was appalling.
I have documented proof of the entire timeline. I used my card to pay at 7 PM, by which time 4 hours and 20 minutes had already passed. We finally received confirmation from the hospital at 9 PM, making the total wait time 6 hours and 20 minutes. This prolonged waiting period forced us to stay in the hospital lobby with a very sick child, causing undue stress and discomfort.
This experience has been extremely frustrating and unacceptable. The lack of urgency and inefficiency shown by Expatriate Group in such a critical situation is inexcusable. I cannot recommend their services to anyone based on this experience.
This is absurd given that our family policy costs $20,000 per year. In 2 years, only I have made a claim, and my daughter is the only other family member (out of 3 adults and 1 baby) to make a claim.
That being said, they did end up picking up all the cost we endured. So I've edited this review and changed the star rating on here to 2.
Regards,
27 de maio de 2024
Opinião espontânea
Resposta da Expatriate Group
Thank you for your feedback. Your comments are obviously disappointing. The matter has been referred to the claims manager to resolve, and we understand that they have already reached out to you. We hope that your daughter is recovering well.
For once a insurance company that does…
For once a insurance company that does not use an AI bot if you use the chat option - that alone these days merits 4 stars !! plus one more star for the person being able to understand my not so trivial question and able to answer it.
9 de maio de 2024
Resposta da Expatriate Group
Thank you for sharing your experience. It's good to know that our human touch is appreciated. : )
We had to change our insurance policy…
We had to change our insurance policy due to a family member being terminally ill . Karen, the manager was simply lovely . and talked me through the best way to adjust our policy to enable my wife to travel at short notice back to Australia . Karen, if you are reading this , a massive thank you for your compasionate approach
With many thanks
Michael Todd
8 de maio de 2024
Resposta da Expatriate Group
Thank you for your review. Your kind words will most certainly be shared with Karen.
Resposta da Expatriate Group
Thank you for your feedback. We'll share that with the appropriate team. : )
Poor service
Trying to get in touch with someone since April 3rd. I have sent multiple e Mails and didn’t receive any answer yet. Before I closed the insurance,I described my individual situation and wanted to get a suitable insurance package ,which seems right now ,I can not really use. If someone would at least get back to me in last 14 days,I wouldn’t weiter a bad review,but the whole situation is overwhelming and I am very desperate and sorry and closed insurance with this company.
3 de abril de 2024
Opinião espontânea
Resposta da Expatriate Group
Thank you for your feedback. Sorry to hear of your situation. We will review your situation and respond to you directly.
Resposta da Expatriate Group
Thank you for your review of our service. : )
Consistently positive experience.
Website is super easy to navigate. Call centre staff are faultlessly polite and extremely helpful. Every interaction I have had with Expat Group has been positive. NZ expat living in Poland.
15 de abril de 2024
Resposta da Expatriate Group
Thank you for your review. We're delighted with your feedback.
It was easy to choose and discover the…
It was easy to choose and discover the insurance packages
3 de abril de 2024
Resposta da Expatriate Group
Thank you for sharing your experience with us. : )
Great service
Customer service has been very good. Thank you Jay-Luke Johnstone for speedy support, it was very helpful.
9 de abril de 2024
Opinião espontânea
Resposta da Expatriate Group
Thank you for your feedback. Your comments will be shared with Jay-Luke. : )
Relatively easy to work through
Relatively easy to work through. Perfect for our expat situation when returning to the home country after spending a long spell working overseas. We can select what we want to suit our requirements and circumstances. Sensibly, the form checks the country code entered. Lots of options, but not cluttered with too many add ons.
8 de abril de 2024
Resposta da Expatriate Group
Thank you for sharing your experience. : )
Well priced insurance
Well priced insurance. There was a hiccup with trying to pay so I called them. Quickly connected to customer service who resolved the problem.
20 de março de 2024
Resposta da Expatriate Group
Thank you for your review. We're sorry about the hiccup, but happy we were able to resolve it quickly. : )
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