Exposure Lab Opiniões 93

Resposta da Exposure Lab

24/03/2026

Hi there,

We’re really sorry to hear about this experience, that would have been quite concerning, and we completely understand why you’d want this resolved quickly.

Please know you’re not being ignored. Our team is actively working on your case, and we appreciate you sending through the photos. We’ll respond to you as soon as possible with the next steps to get this sorted.

Thank you for your patience while we look into this matter.

– The Exposure Lab Australia Team 💛

Resposta da Exposure Lab

18/03/2026

Hi Gayle,

Thank you so much for the beautiful review! 💛 We’re thrilled to hear your Hydrolab arrived quickly and that you’ve been enjoying it as part of your health journey.

It’s great to know you’re loving the design and those mesmerising bubbles, such a satisfying part of the experience! Most of all, we’re so glad it’s helping you feel confident about what you’re putting into your body.

We truly appreciate you sharing this with us and are so happy you’re loving your purchase.

– The Exposure Lab Australia Team

Resposta da Exposure Lab

14/03/2026

Hi David,

Thanks for taking the time to share your experience and for the kind words about our customer service, we really appreciate it. We always strive to help in any way we can and make sure our customers are looked after.

We're glad to hear the replacement base was sent out quickly and that the new one seems to be giving you more cycles per charge.

Hopefully that has fully sorted the concern for you.

If you do run into any other issues or have any questions down the line, please feel free to send us an email and our team will be happy to help.

– The Exposure Lab Australia Team 💛

Resposta da Exposure Lab

14/02/2026

Here’s a warm, engaging 5-star reply that really acknowledges his experience:

Hi there,

Thank you so much for sharing this, we’re absolutely thrilled to hear about the positive changes you’ve noticed in such a short time.

Sleeping a solid 7–8 hours, feeling more alert during the day, and having the energy to get back into your daily walks is incredible to hear.

“No more crash and burn” is exactly the kind of outcome we love seeing our community experience. It’s fantastic that Hydrolab has helped you feel invigorated and back to doing the things you enjoy.

We truly appreciate you taking the time to leave this review, it means a lot to us. 💛

– The Exposure Lab Australia Team

Resposta da Exposure Lab

18/01/2026

Hi Dawn,

We’re sorry to hear this has been your experience and appreciate the opportunity to clarify a few points.

Due to high demand at the time of your order, your bottle was dispatched from our international warehouse to avoid further delays and ensure faster delivery.

Regarding the leak, our process is to troubleshoot first and, if the issue cannot be resolved, offer a replacement base. This is the appropriate remedy under our policy. Refunds are not offered once a bottle has been filled and used, which is standard for this type of product.

While the outcome may not have been what you were hoping for, we did offer a replacement solution in line with our warranty policy and maintained communication throughout.

We’re sorry the experience didn’t meet your expectations and we respect your feedback.

– The Exposure Lab Australia Team

Resposta da Exposure Lab

13/01/2026

Hi Lisa,

We sincerely apologise for the inconvenience you’ve experienced, we understand how frustrating this must be, especially with the bottles intended as gifts.

Our customer support team is currently in touch with you and will assist further to get this sorted as quickly as possible.

Thank you for sending through the videos as requested, and we’re sorry for the delay in response.

Please rest assured we’re working to resolve this for you.

– The Exposure Lab Australia Team

Resposta da Exposure Lab

12/12/2025

Hi Cynthia,

Thank you so much for the lovely review! We're really glad to hear you’re enjoying the product and that it’s given you a welcome boost, that truly makes our day.

We also appreciate your kind words about our service. Wishing you many more great experiences ahead! 💛

Cheers,
The Exposure Lab Australia Team

Resposta da Exposure Lab

12/12/2025

Hi Mike,

We’re sorry to hear this has been your experience, and we appreciate the chance to clarify a few things.

During our recent sale, our local Australian warehouse faced temporary backlogs, so your bottle was shipped from our international warehouse to avoid further delays and get it to you ASAP. We understand this wasn’t what you expected, but the intention was to speed up delivery, not the opposite.

Our customer service team is fully human, not automated, and we genuinely do our best to respond quickly and honestly. We’re sorry if it hasn’t come across that way to you.

We also want to be clear that we are not being dishonest or misleading in any way, and we take these kinds of concerns very seriously. If you choose to proceed with a complaint, we respect your decision and will cooperate fully, as we stand behind our advertising and processes.

We hope your bottle arrives shortly and meets your expectations, and we’re here to help with anything further you may need.

Cheers,
The Exposure Lab Australia Team

Resposta da Exposure Lab

12/12/2025

Hi Marie,

Thanks for sharing your feedback. We’re genuinely sorry this has been your experience, and we appreciate the opportunity to clarify our process.

We did replace the leaking base on one bottle, and we understand the frustration with the damaged charging cable on the second. Our warranty policy covers one replacement item per order, and we do stand by that policy to ensure fairness and consistency across all customers. We’re sorry if that wasn’t the outcome you were hoping for.

We also couldn’t approve a return after the cable had been altered, as modified items fall outside warranty conditions. We understand this situation has been disappointing, but we’re committed to following our policies as clearly and consistently as possible.

We’re truly sorry for the inconvenience.

– The Exposure Lab Australia Team