EXPRESS REMOVALS LIMITED Opiniões 76

I wouldn’t recommend Express Removals Limited. as a company. I was originally very impressed, the surveyor was very friendly and helpful, love that they provide free moving boxes, but communication has been appalling. We were given the wrong time for collection, I checked around 4 times and was told they would arrive between 8 and 9am on moving day, but they arrived at 6.30am. The movers hadn’t been informed that we were moving from Kent to Yorkshire and were in a very bad mood. The van was not packed professionally, our two king size mattresses, around 70kg each, were at the very top of the load, and as a result they broke our dining table, vacuum cleaner, chest of drawers, wall clock, many plants, kettle, toaster and left a few things behind. I wanted to file an insurance claim with them for the broken items, under their liability 8.3.1, and sent them all the required details/photo’s, however Express never filled an insurance claim. It wasn’t until I contacted the insurance company directly that I realised no claim had been put in and the removal company wanted to do this outside the insurance, but had failed to inform us of this. In the end they paid us directly, for some of the damage, but this took an ongoing two-month battle with them.
We are obviously very unhappy with our experience with Express Removals but they have ignored all my complaints, and other times simply not replied to my emails or answered my questions.
We are very disheartened and disappointed by this company and would advice others to seek out another removal company option.

We have always used Express Removals to move. They offer very good prices for their service. They always arrive on time and always ask where the boxes are going at the new house. They handle all boxes and household items with care. I have never had any complaints and will always recommend them to other people. They are definitely my first and only choice for removals.

Thank you Express Removals! From office staff to the removal guys, you made me feel so at ease in my stressful move. I can not thank you enough, everything was dealt with efficiently and with compassion. Thank you again. Will use again in the future and recommend to my family and friends.

We used express removals because thay were highly recommended and that did not disappoint Thay we're brilliant the whole team from start to finish. The guys were respectful with our property and belongings couldn't of asked for a smoother move! Would always highly recommend to anyone

On the day as the guys got a bit too comfortable during the unloading, things were being tossed around as they see fit. Two guys taking the mick out of my property, using items as weapons to play fight.
Many items were broken/damaged due to little care being taken, when I had someone round for a quote I was told they'd be a standard level of insurance, but when speaking to "admin" there is no cover.
Considering I spent (overpaid) the best part of a grand on this "service", you'd think they'd be honest!
Honestly wish I'd done it all myself, my property was near-on impossible to walk around as everything was dumped wherever as they clearly wanted to finish early.

10/10
Genuinely lovely team, very polite and very nice. My wife took the day off work and the team was really accommodating and worked well to get everything we asked for done. Would highly recommend. I thought the price was very reasonable as well.

Well unfortunately my experience with Express Removals was slightly tarnished as we had a mix up with the date of my removal plus we were quoted for a complete home removal of a 4 bedroom house when only the front room and lounge were going so I'm pretty sure we were charged hundreds, if not thousands over what the price should have been as the chaps that did it only half filled a really small van but with a few frantic phonecalls with the EXTREMELY helpful and friendly stuff our move from Eastbourne to South Wales actually happened pretty smoothly (apart from the over charging.) The reason I want to write this review though is to give a shout out to Jimmy and James, the 2 guys who did the removals. They were absolutely brilliant and delightful and were so sunny, funny, superb and fantastic (they even plumbed in the washing machine which was an absolutely HUGE help) but nothing was too much trouble. They just got on with it and worked like absolute troopers. I can't praise Jimmy and James enough. The company is lucky to have guys like that working for them. They're a credit to Express and even though I didn't meet him, the guy who did the packing did it absolutely BRILLIANTLY. Apparently he had to come in on his day off (because of the mix up 😡) but even tiny glass ornaments arrived in one piece. Because of the over charging I can't give a 5 star review but I had to give a shout out to Jimmy, James and 'packing guy!' They were all absolutely superb.

This is the second time I used this company. The first time 5 years ago they damaged a very expensive table. But they had it repaired and their attitude was so helpful I decided to use them again. This time I made it very clear how the table should be handled and had a number of email and phone conversations in which they assured me of the care they would take. The table went into storage with other items for 6 months and has now been delivered back to me. This time not only does it have almost identical scratch damage but it also has a crack where it’s clearly been bashed by something. At no time did the company say I would need additional insurance and stupidly I didn’t notice this on their forms. My mistake, but it isn’t clear that the standard insurance cover they claim to offer is so low it’s pointless. On calling to inform them of the damage there wasn’t even an attempt at an apology. Despite the knowledge of our conversations. I’ve been met with indifference and the offer of £40 which is the maximum they pay if you don’t take out extra insurance. I’ve asked for the name of the company that repaired my table previously. But they can’t even be bothered to provide this for me. First they said they’d emailed them. And then said they couldn’t remember who it was that repaired it. I’m so disappointed by their lack of care. I would never use them again.

We’ve had a great experience with Express Removals from quote stage right up to the removal itself. We paid for the packing service which was done the day before by Kevin. He was friendly, polite and professional and got the job done without any faff. Andy and Mick came to do our move the next day and they were also brilliant! Can’t thank you all enough. Thank you for making our house move that bit less stressful 😊

We used these guys to move us from the South Coast to the Midlands. Great guys Geordie & Jimmy made it a great experience and it was all completed on the day. Good communication from start to finish and everything well looked after…would recommend!

I was very tense and nervous about moving, but I shouldn't have been! The 2 lads were very polite and courteous. They were very careful in dismantling and reassembling our furniture and handed us delicate and small things like the keys for the wardrobe and the screws to take so they wouldn't get lost on the van. They coped with our ridiculously heavy LaCanche cooker and our large Camelia! Would recommend.

Do not use this company to move you they are a shambles. They turned up late. Boxes were put in wrong rooms even though the boxes were labelled and so were the rooms the men must of been dyslexic. Our furniture was scratched and damaged, TV broken and several items were smashed to pieces in the boxes even though they were also labelled fragile. They left items in the garage and other items in our old house we had to do a number of trips back to collect the stuff left behind. The office staff/manager I spoke to was not helpful when I complained or willing to listen to the service that we had received from their people that work for them. We have received no compensation even through we took the extra insurance out with them that costed an extra £170 which they did not leave me alone about taking out with them. Express removals are the worse company that has ever moved us please don’t use them.

Express Removals moved us today and the service we received was excellent, very quick, friendly removal men, who carried out our move with ease and efficiency. We would thoroughly recommend Express Removals to move you from one home to another. This is the first time we have had a company move us and we have no hesitation in recommending Express Removals.

We recently used Express Removals for our move to Spain. I sent photos of what we were planning to move and was quoted two amounts as we were unsure if we were going to take our sofa. We went with the quote to take it which along with the rest of our possessions which they estimated at 650 cubic feet. On the day of the removal, they arrived more or less on time and got under way. At this stage everything was going smoothly. Later in the day I had a plumber arrive at the property to investigate some damp as we are renting our house. By the time I had finished with the plumber the van being used for removals (advised by the removal guys that it holds 800 cubic feet) was now full and they couldn’t fit in the few remaining items. I was then asked what I wanted to take. Obviously I wanted to take all of it as that is what I contracted them to do but ended up having to leave my toddlers pram and a few other bits. This is despite them taking our hoover to the van, dropping it over the bed base (that was blocking the view of inside of the van) and it fell by at least 2 foot!! They had been advising me earlier that day that they had to get to the drop off by a certain time so it seemed that this was more likely as to why the van was suddenly ‘full’. They leave, I take some of the bits they’ve left to the tip and come back to spot some minor damage to the front door frame. I then open my emails, within an hour of them leaving I had been sent an invoice for £1,861.00 for additional space used. The invoice stated ‘original amount 530 cubic feet, amount used 900 cubic feet’. So not the 650 that I had paid for nor the 800 that could actually fit in the van! I immediately questioned this and brought the damage to their attention. After many emails back and forth I finally get an amended invoice for the 650 CF paid for and 760 CF used which seemed more reasonable at an extra £451.00 and ultimately had to pay this as they had all of our belongings. However, they refused to take responsibility for the damage, instead blaming it on the plumber and his tool box. Not only was the damage above waist height (I don’t know any plumbers that would carry their heavy tool boxes above their waist so that’s rubbish) but it was clear by the scattered wood and paint chips that it was due to something being forced out. The removals arrived in Spain a week later than originally advised which fell on my wife’s 40th birthday so instead of celebrating as such an occasion should be it was spent dealing with the removal company in Spain which thankfully wasn’t Express Removals and they were nothing but courteous and professional. They pointed out to me that they found loose items that hadn’t been labelled by Express Removals and were unsure if they were ours so at this stage I’m not entirely sure if everything has been delivered as it was a lot to remember. I only asked that Express Removals reduce the bill by £50 for the minor repairs that would have had to take place yet they still insist that that it has nothing to do with them. I personally would not recommend them to anyone or ever consider using them again!

This company was awful. They failed me at every point. I was going through a distressing move and asked them to talk me through the pro and cons. They failed to mention the cons. They were late (but tried to blame me), they left things behind ( but tried to blame me) at 4pm on the dot, they left with all my property, as they close at 6pm (which I didn't know) and offered me no late key insurance or overtime rate in advance or on the day. They charged me double to bring back the next day ( but tried to blame me). They broke a lot of my property in the move and storage overnight (but tried to blame me). Their customer service was awful. I went to the Ombudsman whose hands were tied thanks to very very very small print that they will do no work after 6pm at night. If your monies from a sale goes through at 4.08pm, as mine did, they will not stay to put your property back in the new home, they just leave. Andrew Podmore, the owner, was very shouty and unhelpful. It was a distressing experience and I will never recommend this company. They never said sorry or tried to offer any help to resolve the situation. Please do not use this company.

These guys were amazing. Did the job and were friendly and so helpful.
Could not ask for better service.
100% would recommend to anyone moving soon.