I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... Ver mais
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Leia as opiniões dos outros
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... Ver mais
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... Ver mais
A empresa respondeu
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Home | Vision Test From Home | EyeQue
Informações de contacto
Eureka Dr 39608, 94560, Newark, Estados Unidos da América
- support@eyeque.com
- eyeque.com
4,0
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A welcome experience to engage with…
A welcome experience to engage with customer support featuring someone with in-depth knowledge of the product. Made the resolution quick and understandable. Eyeque is a great product but it does need talented support staff to promote its value and ease implementation for customers.
19 de abril de 2022
Resposta da EyeQue
Hello William,
We appreciate your kind words! We are happy that you had a great experience with the support that you received. Please feel free to reach out to our support team again if you need any future assistance.
Long wait, poor service, then they cancel & ask me to reorder
Placed a pre-order and waited over a month. Terrible communication. Was told 2 weeks ago my order would ship within 2 weeks. Then received email that my order would have to be canceled and asked me to re-order as their payment method limited their authorization for 30 days. My credit card was charged two weeks ago. Amazon Pay indicated the order was completed. I had not received my original payment back yet when EyeQue asked me to reorder. I did receive CC refund 3 days after cancellation notice. I did not reorder.
Crappy to be charged and wait a month to be told your order is canceled.
19 de abril de 2022
Resposta da EyeQue
Hello Doc J,
Thank you for your candid review regarding your experience with EyeQue. While I see that you are currently in communication with one of our agents, I wanted to apologize again for the oversight on our part pertaining to the payment issue with your order. We have already provided a refund, and the agent is awaiting your response to his proposed solution.
While we are generally timely on our communication with our customers, we have fallen short during this unexpected delay. This is not acceptable, and please know that this will be addressed and corrected going forward.
If You're Skeptical, I Was Too
Excellent product. I didn't realize how badly I needed new prescription glasses until I received them. The EyeQue device is fairly intuitive and easy to use. App performed well. I don't have vision insurance, so for me, this was a great investment. Thank you for making this product. Good job, EyeQue!
13 de abril de 2022
Resposta da EyeQue
Hi Jeff,
We are happy that you had a great time with our products! We are also glad that you had an easy time getting used to our products to help keep track of your vision.
Happy Wednesday!
Doesnt work anymore.
12 de abril de 2022
Resposta da EyeQue
Hi,
We apologize for the inconvenience. One of our agents has responded with additional information to help troubleshoot your issue. They will reach out to you once more with more questions and information on how to help. If you have any questions or concerns, you can always reach out to support@eyeque.com.
We thank you for your patience and understanding.
Great Support
12 de abril de 2022
Resposta da EyeQue
Thank you for your feedback, Gerald. Please feel free to contact our support team again if you require any additional assistance.
EXCELLENT
EXCELLENT! My experience with customer service was absolutely PERFECT!My representative was knowledgeable, professional and friendly! Wonderful employee, great experience!
11 de abril de 2022
I still have not received my Eye Que…
I still have not received my Eye Que Kit and it has been weeks now.
10 de abril de 2022
Resposta da EyeQue
Hi David,
We apologize for the inconvenience. However, the VisionChecks will not be shipped out until mid to late April as they are out of stock, as specified on our website. This impacts the Vision Monitoring Kit, as they do include the VisionCheck. We understand that getting your products at a timely manner is important for our customers, and once again apologize for the delay and inconvenience.
We thank you for your patience and understanding.
This rating is not for the product as I…
This rating is not for the product as I haven't received it yet. The 5 stars is for communication. I hate when I can't get a hold of a company. Haven't had any such problems with Eyeque.
8 de abril de 2022
Resposta da EyeQue
Hi!
We are so glad that you have had a great experience with our Customer Support team! We understand that on time delivery for your products is important, and we apologize for the out of stock VisionChecks that will not be shipped until mid to late April. However, we are happy that you are satisfied with our Customer Support team, and would love to help you with any other questions or concerns you may have at any time! We can always be reached at support@eyeque.com or through chat from 9AM to 4:30PM.
Happy Friday!
Appreciate all the help I received
Appreciate all the help I received. Denzel took an interest in my concerns and continued to check back with me to make sure everything was resolved. Great customer service!
31 de março de 2022
Try ons ordering difficulty
I should have been told before I spend lots of efforts that try ons do not work with my EGNs. Also I could not yet find it easy to follow through to the next step( ordering glasses)
29 de março de 2022
Resposta da EyeQue
Hi Kais,
We apologize for the inconvenience. We understand that it is frustrating to hear that you are not able to order Try-On Glasses. However, one of our agents have contacted you with additional information and an alternative solution. May we have you double check this please?
I asked questions about the research…
I asked questions about the research behind this product and the helpful staff sent me the original white paper summary. They were very polite and respectful of all my questions.
28 de março de 2022
Resposta da EyeQue
Hello Helene,
Thank you for your feedback and kind words. We strive to be accessible and as informative as we are available for our customers. We hope you were provided the necessary information you were requiring for your research, reach out to us through support@eyeque.com, should you require our additional assistance. Thank you and have a great rest of your week!
Understanding response
Understanding response. Unfortunate situation on both sides.
27 de março de 2022
Resposta da EyeQue
Hi!
We are so glad that you had a great experience with EyeQue Customer Support! Have a great rest of your weekend!
EyeQue is a waste of time and money!
EyeQue is a waste of time and money!
Fun to try it out, but it just doesn't work. Results are WAY off, some numbers are close, but overall useless.
22 de março de 2022
Resposta da EyeQue
Hi Robert,
We understand that our VisionCheck device has a learning curve. We apologize for the inconvenience. One of our agents will contact you shortly to help with your results.
Well done
All items were delivered promptly, I thought Rx was wrong. But it has now gotten much better. It takes time for eyes to adjust, especially if you have astigmatism.
19 de março de 2022
Resposta da EyeQue
Hi Jayme,
Thank you so much for your review! We understand that our products do take time to learn, and are so glad that it has helped!
Have a great rest of your week.
Easy-to-use, accurate technology and great glasses
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really helpful, and I love both sets of glasses I purchased -- one for daily work wear (anti-blue light) and the other for being out in the sun. I've gotten a lot of compliments on them. Thanks!
16 de março de 2022
Resposta da EyeQue
Hi Erika,
We are so glad to hear that you had a great time with our devices, applications, and getting EGNs! We hope this only encourages you to continue supporting EyeQue.
Happy Wednesday!
Eigentlich wollte ich gar nicht…
Eigentlich wollte ich gar nicht Bewerten. Aber weil Ihr so nervig nachfragt, bitte. Übrigens haben die Messwerte eine viel zu weite Streuung und weichen zu viel von meinen echten Werten ab. Damit ein Brille zu bestellen, wäre rausgeschmissenes Geld.
15 de março de 2022
Resposta da EyeQue
Hello Michael,
Thank you for your review. A support agent will contact you for further assistance.
Was skeptical but loved it.
Was skeptical. It was amazing. Turned out to be as exact as my doctor’s appointment. Easy to do and love that I could do it at home. The test glasses were great. I love this.
14 de março de 2022
Resposta da EyeQue
Hi Gabe,
We are so glad you loved the experience with our product! We are happy that you are now a supporter of EyeQue.
Have a great rest of your week!
When it took a few days to arrive I…
When it took a few days to arrive I just used a ruler. My glasses turned out great. This product is pointless... sorry. I threw away the box w/o even opening it.
12 de março de 2022
Resposta da EyeQue
Hello Sergio,
Thank you for your feedback, we appreciate your candid response. We apologize the process to deliver to your destination has taken longer than expected; we are based in California and understand the time it take for our packages to be delivered to our valued customers can vary depending on location.
Utilizing the ruler method has proven to be effective in some cases but not as accurate of a measurement since the PD measurement is typically taken right at the center of your eye where the corneal reflection is visible when using our PDCheck device. Having the incorrect PD measurement can result in dizziness, nausea, a fishbowl effect, and/or unwanted prism.
We thank you for your support in our products; if you have any questions, please feel free to contact our support team at support@eyeque.com.
The prescription was not accurate.
9 de março de 2022
Resposta da EyeQue
Hi Andrew,
We apologize for the inconvenience. One of our agents will contact you shortly to help you achieve better results.
Great people and amazing technology!
7 de março de 2022
Resposta da EyeQue
Hi Mitch,
We are so happy that you had a great experience with our products and our Customer Support! Please do not hesitate to contact Customer Support once more if you ever require additional assistance. Have a great rest of your week!
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