Having recently discovered Eyesore Merch, I have now placed and received two orders. The first was a hoodie and three t-shirts, the second for two more tees. The quality was excellent, much better tha... Ver mais
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Absolutely amazing site. Great customer service too. I ordered two machinehead vinyls, one was out of stock and they contacted me immediately to let me know. Refunded straight away too. Other vinyl ar... Ver mais
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The Company really helped me as I can't use computers & don't know what I'm doing. They answered my questions & explained every time I didn't understand or I tried to do what I should & couldn't. In... Ver mais
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Smooth transaction, incredibly fast and reliable shipping from Europe to Australia. Ordered the new Cryptic Shift album released friday the 27th of Feb, and received Monday March 2. Five Stars!!
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Informações sobre a empresa
Sobre Eyesore Merch
Escrito pela empresa
Here at Eyesore Merch, music and entertainment is our passion. For us, it’s an attitude, an inspiration, and a way of life. We carry that passion into everything we do.
We’ve been working hard since 2011 to bring you one of the biggest and best ranges of official music and entertainment merch in the UK.
We know how important it is to trust what you see online. At Eyesore Merch, we take authenticity and quality extremely seriously. That’s why we only work with the UK’s leading official suppliers – offering a huge and ever-growing range of 100% official products at sensible prices.
Alongside clothing, we offer an extensive music range, especially CDs and vinyl. We love spinning our favourite albums on vinyl – there’s nothing quite like the sound of the needle hitting the groove. We also work directly with some of rock and metal’s most iconic labels and bands to bring you exclusive colours and special editions that you won’t find anywhere else.
This passion underpins everything we do – especially our customer service.
We’re committed to making sure every customer has a great experience with us. Our website is simple to use, our team are friendly and knowledgeable, and our warehouse crew pack and dispatch every order with care and speed.
Order with confidence knowing your merch is official, well-priced, and on its way fast.
Eyesore Merch: by and for the fans.
WE LOVE MUSIC – WE LOVE ENTERTAINMENT – WE LOVE MERCH!
Informações de contacto
Unit C, Freeth Street, NG2 3GT, Nottingham, Reino Unido
- customerservice@eyesoremerch.com
- eyesoremerch.com
4,9
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Our experience has been fantastic
Our experience has been fantastic, I'm mentioning a previous ordered my partner made before Xmas too, customer Service was brilliant. Needed to return an item after Xmas and exchange it for a different size, they sorted it no problem once they received the item.
My order recently was great too, dispatched nice and promptly.
Items brilliant quality. And value for money.
Well done peeps, thank you
7 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Phil! We're really pleased to hear the overall experience went so well, and we're grateful for your positive review.
Hope to hear from you again!
Regards,
Eyesore Merch
Everything was gucci
Fast delivery, bought tour merch here that was sold out at the show I went to, was cheaper than if I bought at show so very happy no complaints :)
3 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Vicky! Great to hear that you were happy with the delivery speed and your purchase. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Really fantastic
Really fantastic - even with an out of stock product.
I ordered some items, but one was out of stock - I was made aware of this directly by customer support who offered alternatives, and was given a free shipping upgrade for the delay.
It's how customer service should be done, thank you!
18 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you James! Good to hear you are happy with the service provided.
It is very rare that we are out of stock of our products, however if this does occurr we contact our customers right away to provide suitable options that are in the customers best interest.
We are grateful for your positive review. Hope to hear from you again!
Regards,
Eyesore Merch
Shocking, Rubbish!!!…
Chvrches T-Shirt ordered came in a thin bag with hardly any protective packaging. Finger hole in the side of the packaging bag, Crumpled and mangled order correspondence.. Considering £4.00 charged for postage, very poor! Print not straight, print is damaged, chipped with areas of print missing, not printed properly nor consistent or straight in line or perspective with the t-shirt. Obviously no 'quality control before shipped' Thin tissue paper T-Shirt. I've had better quality £3 tee shirts from Primark. Returning for full refund, case opened with PayPal. Won't buy again. Complete hassle and a waste of my time, why send items in this condition and expect people to be okay with it? (Shocking)!!
15 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Hi William,
Thanks for your order. We are very sorry to hear that.
We were very sorry to see that the item and the packing slip arrived in a damaged condition. Obviously, we would not ship intentionally damaged goods. When the package left our premises, it was packed neatly in the grey plastic bag described. The bag is sealed and folded shut at one end, which may be the hole described. We apologise if there was another hole - again, there is no reason why we would ship a package that was already damaged.
Similarly, the crumpling to the shipping note described will have occurred in transit. As the product is a soft cotton item, it is very unlikely to become damaged in transit in the same way that a vinyl LP is. We believe the packaging was appropriate to the product, but we accept that opinions may vary. We keep our packaging options open and under review.
Regarding the shipping cost: all our prices are based on our costs. We believe we offer good value for a fully trackable services which provides the customer with updates at every step, plus photo confirmation of delivery, but we accept that opinions may vary.
That said, the item should not arrive with a misaligned print. When an item is supplied to us bagged, unfortunately the first we generally become aware of any issues with the printing alignment or quality is a case such as this, when the customer opens the package. We urge any customer not happy with the goods to contact us: our team offers professional, high-quality customer service, and we are always happy to help.
A case was opened with Paypal, and an email sent to our customer service team at the same time. We replied with clear, detailed instructions on how to return the item for a refund. A refund was issued right away upon the package's arrival.
We want every customer to have a good experience with Eyesore Merch, and we regret that this was not possible in this case.
Sincere apologies for the inconvenience caused.
Regards,
Eyesore Merch
Everything excellent as normal!
Everything excellent as normal - great company to buy from. Highly recommended.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Enda! We're really pleased to hear the overall experience went so well, and we're grateful for your recommendation and review.
Hope to hear from you again!
Regards,
Eyesore Merch
Great quality merch at very competitive…
Great quality merch at very competitive prices
10 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you for your kind words Mark! We appreciate your positive review, and look forward to hearing from you again.
Regards,
Eyesore Merch
We first saw Eyesore Merch on Amazon…
We first saw Eyesore Merch on Amazon and made a purchase through them. We were happy with the item, a T-Shirt, we received. So happy that we decided to get another and went directly to Eyesore Merch this time. Great service, easy to order, good updates on despatch etc and delivered without issue.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Gary! We're really pleased to hear the overall experience went so well, and we're grateful for your positive review.
Hope to hear from you again!
Regards,
Eyesore Merch
Great selection to choose from vinyl…
Great selection to choose from vinyl and TShirts, and good prices even better with a 15% discount code. Plus fast delivery.
24 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Steven! Great to hear that you were happy with the delivery speed and your purchases. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Excellent service
Excellent service. Very quick delivery and great prices.
30 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Scott! We're really pleased to hear the overall experience went so well, and we're grateful for your review.
Hope to hear from you again!
Regards,
Eyesore Merch
Brilliant company to buy from …
Brilliant company to buy from everything 100% and more, always arrives quickly and kept updated regards delivery, 5 Stars
10 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Crawford! We're really pleased to hear the overall experience went so well, and we're grateful for your recommendation and review.
Hope to hear from you again!
Regards,
Eyesore Merch
Highly Recommend
Great pricing & the customer service (Ronan) was excellent too! I had 2 things on order, one was delayed by the supplier so after mailing customer services my order was split and one part arrived the next day and the other followed not long after with no additional postage. Couldn’t ask for more! they were brilliant, helpful 100% customer focused. Would definitely use again.
30 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Mike! Good to hear you are happy with the service provided.
It is very rare that we have delays getting stock of our products, however if this does occurr we will try provide suitable options that are in the customers best interest.
We are grateful for your positive review. Hope to hear from you again!
Regards,
Eyesore Merch
Good experience
Arrived quickly and well made, my grandson is delighted with the items.
8 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you George! Great to hear that you were happy with the delivery speed and the product quality. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Found some obscures tshirts
Found some obscures tshirts, very happy with my order
25 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Adam! We appreciate your positive review, and look forward to hearing from you again.
Regards,
Eyesore Merch
Only place where to get metal…
Only place where to get metal merchandise
My hometown never had a store for heavy metal merchandise so this is the best place to get official merchandise for us metalheads 🤘
8 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you for your kind words George! We appreciate your positive review and we're grateful for your recommendation.
Hope to hear from you again!
Regards,
Eyesore Merch
I came, Eyesore, I bought
Really good service and quality products
28 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Simon! Great to hear that you were happy with the product quality and the overall service. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Jack J Hutchinson Battles L.P
Great album. Received with thanks 😊
7 de fevereiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Paul! We appreciate your positive review, and look forward to hearing from you again.
Regards,
Eyesore Merch
Quick shipping
Quick shipping, fantastic item, soft to the hand feel and big print.
6 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you! Great to hear that you were happy with the delivery speed and the product quality. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Quality product
Quality product, it got delivered fairly quick.
4 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you! Great to hear that you were happy with the delivery speed and the product quality. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Great quality and reasonable priced
Great quality and reasonable priced, fast delivery. Very happy :)
24 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Gary! Great to hear that you were happy with the delivery speed and the product quality. We really appreciate your positive review, and hope to hear from you again!
Regards,
Eyesore Merch
Great service and very good quality…
Great service and very good quality products
23 de janeiro de 2025
Opinião espontânea
Resposta da Eyesore Merch
Thank you Ted! We appreciate your positive review, and look forward to hearing from you again.
Regards,
Eyesore Merch
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