EzLicence Opiniões 429

I cancelled my sons diving lesson after the first lesson with Grant (Wetherhill Park area), as he was quite rude and my son did not feel comfortable with him. My son had 7 lessons with another instructor, and it was a completely different experience. Unfortunately he is overseas at the moment and my sons test is this week, hence us booking with someone else.

As the cancellation was within 24 hours of the booking we couldn't get a refund, but I'd rather loose the money than have my son all anxious days before his driver's test.

I didn't leave a review at the time either, so there was no reason for Grant to call me this afternoon like he did.

For 5 minutes and 17 seconds he spoke aggressively to me and refused me the opportunity to complete 1 sentence.

He told me that if I left a bad review he would just have it deleted.

He also lied and said that I said that I had nothing to say, despite the fact that I had been trying to get a word in.

He lied and said that my son was speeding at 10km/h over the speed limit but when I checked our insurance app for driver behaviour he had a 100% score for NOT speeding.

The call was terrifying, and I'm an adult. I would not want Grant near any child with that level of aggression.

I will post this as a Google Review too, just in case the review is removed like he threatened me he would.

The support team is wonderful, they replied quickly to my email. I appreciate the time they took to help me. Great service, 5 Stars.

I've been an A grade driving instructor since I qualified 12 years ago. This company wanted 25% of my earnings, I'd had some family issues so was willing to go with them to get re-started. Before I was even a live profile they invented 5 super positive profiles to dupe learners. I challenged this and left them, dishonesty is not good. I know I'm a decent instructor but these people have no moral compass. Avoid! Go with a local instructor, get a recommendation, this company only wants money, not good drivers.

My son enjoyed his driving experience with EZ licence, they are a team of kind, caring people and I would highly recommend!

My amazing driving instructor Neha she is the absolute best!! she is kind patient I’ve learnt how to drive safely and build my confidence on the road. highly recommend her!!!

Easy and convenient booking process. Friendly instructors.

The instructors were excellent.
Customer service was great, speedy and solved a problem that unfortunately I had created.

very great customer service, nice, fast responses to my queries

Ive been asking for a refund and emailed them about the problem that i had with their company
Today is the 6 th days no body care and im stacking here without my money

Shaun was a fantastic instructor. Ran through pretest lessons. I felt confident with all the manoeuvres. Got my licence first time. Thanks Shaun.

They are very punctual. They never take too long to respond or take action. They are also very polite and professional. Thank you!

Daughter booked a lesson. Come day of the lesson mobile phone outage. Instructor sent a text saying "here" which my daughter didnt get, my daughter also send her texts and phone calls. Despite web page saying the instructor will knock on the door, this instructor didnt and said "its not my policy to" I contacted the company explained the outage, that the instructor didnt knock (have video from our front door) and the texts / phone calls from daughter but they wont refund. Had to lodge a complaint with Consumer Complaints. Feel this company despite have policies which are highlighted on their web page dont follow them and take advantage of youth where they can. Use a company who adheres to Policy, makes effort to fulfil a booking and does not try rip you off.

Update - EzLicence have offered my daughter a $85 credit. Disappointing it took this review and a complaint to Consumer Protection however hopefully they review their policies after this because there was a breakdown in communication which as noted above could have been sorted by a simple knock on the door. It is also noted that the instructors are independent and this relates to only the instructor my daughter used.

The conversation was ckear and the point.

I’ve had a fantastic experience with EzLicence. Their instructors are great—professional, patient, and really supportive. On top of that, their customer service is awesome. I had two separate issues, and both times they solved my problem within just a couple of hours. Really impressed with how responsive and efficient they are. Highly recommend!

Sandra made my son comfortable at the wheel and listened to what he asked. He finally feels comfortable to get his license. Will continue lessons with her.

Swift and considerate refund

Large choice of instructors, the service is easy to use, e.g., searching for a free slot. The instructors are good. They helped me a lot with converting my overseas licence. Thank you!

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy to use for a first time user like me.

However, it was a bit confusing about where to leave a review for the instructor, so I thought it would be better, for example, after 5-6 lessons (or even more) with the same instructor there could be a link to leave a review.

Thank you for taking the time to read, it was a pleasure to use EzLicence.