EZO Opiniões 

Resposta da EZO

Actualizada há 11 horas

Hi Donal,

Thanks for sharing your feedback. We understand that charging time is an important consideration, especially when you’re trying to get back on the road quickly.

Just to clarify, the charger used for your session is a 50kW fast charger, rather than a 25kW unit. The 45-minute period refers to the point at which an overstay fee begins — charging can continue beyond this point, but an additional fee may apply. The applicable time and pricing are shown in the EZO app before starting a session.

If you prefer not to use the app, an EZO RFID fob provides a quick way to start a session with a simple tap. If you’d like one, contact us at support@ezo.ie and we’d be happy to arrange a complimentary fob to make your future sessions hassle-free.

Electric regards,
EZO Support Team.

Resposta da EZO

Há 11 horas

Hi Brian,

Thanks for leaving us a review.

Overstay fees are applied once the allocated charging time has passed, and the applicable fee and time limit are shown in the EZO app before starting a session. This helps drivers plan their charging time and allows the charger to become available for the next driver.

If you’d like us to take a closer look at the specific session, please contact us at support@ezo.ie with the details and our team will be happy to review it with you.

Electric regards,
EZO Support Team

Resposta da EZO

Há 11 horas

Hi Allison,

Thanks for the feedback! Clear guidance around charging speeds can make a big difference, particularly when using slower AC chargers.

Your suggestion around explaining factors such as the vehicle, charging cable and other conditions that can affect charging speed is a really useful one. We’ll pass this on to the relevant team as we look at ways to make the information clearer for drivers.

Electric regards,
EZO Support Team

Resposta da EZO

Há 11 horas

Hi Mike,

Tap, charge, done. ⚡

We’re delighted the fob made things nice and simple. Thanks for the 5 stars, and here’s to plenty more hassle-free charging stops!

Electric regards,
EZO Support Team

Resposta da EZO

Há 11 horas

Hi James,

Now that’s a pretty ideal charging stop! ⚡ A quick start, a convenient location and enough time to get the shop done while the car charges. Sounds like everything lined up nicely.

Happy charging!

Electric regards,
EZO Support Team

Resposta da EZO

Há 2 dias

Hi Richard,

Thanks for sharing your feedback. We’re sorry the initial setup took more effort than expected.

Getting started with a new charging app should be straightforward, so we appreciate you flagging the issues you experienced while completing your details. Feedback like this is really useful for helping us identify where the setup process can be made smoother.

If you’d like, you can also contact us at support@ezo.ie and our team will be happy to help with any questions around setting up your account.

We hope your charging experience from here on is much simpler!

Electric regards,
EZO Support Team

Resposta da EZO

Há 1 dia

Hi Shona,

Thanks for taking the time to share this. We understand how tricky it can be when you're dealing with limited phone signal, so having a charging process that works smoothly is particularly important.

It’s helpful to know that the debit card option and the instructions didn’t work as expected. We’ll pass this feedback on to the relevant team so the payment options and guidance at the site can be reviewed and kept as clear and accurate as possible.

If you experience any issues at another location, please contact us at support@ezo.co.uk with the charger location and details of what happened. Our team will be happy to look into it and help get you charging.

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi Robert,

Now that’s the kind of charging session we like! ⚡

Thanks for the 5 stars. We’re delighted the charger delivered the expected rate and got you on your way without a hitch. Here’s to plenty more smooth stops! 🚗

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi Damian,

Thanks for leaving us a review.

We understand that pricing is an important part of the charging experience. Pricing can vary between locations depending on the site and charger, and the applicable rate is always shown in the app before starting a session.

Thanks again for the feedback. It’s genuinely useful as we continue working to improve the overall experience for EZO drivers.

Electric regards,
EZO Support Team

Resposta da EZO

Há 1 dia

Hi Bernard,

Thanks for taking the time to share your experience.

We’ve had a look at your recent charging history and can see that your last two sessions were completed successfully, which is encouraging. That said, we’d really like to understand what’s been happening during the sessions that haven’t gone as expected, whether that’s with the app, your RFID fob or getting connected to our support team.

If you could contact us at support@ezo.ie with a few more details about the issues you’ve experienced, our team will be happy to look into them with you and help get things working more consistently.

Thanks again for bringing this to our attention. The more detail you can share, the better we can investigate and help.

Electric regards,
EZO Support Team

Resposta da EZO

Actualizada há 1 dias

Hi Neil,

Thanks for taking the time to share your experience. We understand how frustrating it can be when you’re relying on a local charger and don’t get the speed or availability you need.

The charging speed you experienced is certainly something we’d like to look into, so we’ll make sure this is passed to our team for review.

Just to clarify the charging time limits, if you’re referring to EZO’s overstay fees, these don’t begin after 30 minutes. For the fast charger, the overstay fee applies after 65 minutes, while the slower charger allows up to 12 hours before an overstay fee applies. If the 30-minute limit you mentioned refers to signage in the car park, this has been put in place by the car park itself rather than EZO.

Thanks again for flagging this with us. Feedback like yours helps highlight where additional charging capacity and faster options could make a real difference.

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi Dave,

We’re big fans of anything that makes charging quicker and simpler too! ⚡ Thanks for the five stars.

Your comments about charger availability and the gated location are also really useful. If you don't mind, please let us know what location you're referring to and we’ll pass these on to the relevant team. Knowing where drivers run into difficulties helps us keep improving the network.

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi John,

We’ll take that as a promising first impression! 😄 Once you were set up, it sounds like everything fell into place.

Thanks for giving EZO another chance after getting your account sorted. There are plenty more chargers to discover, so we hope to see you using the network again on your travels around Ireland. 🚗⚡

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi Liam,

Short, sweet and exactly what we like to hear! 😄⚡

Thanks for the 5 stars. We’re glad you found a charger that was ready to go when you needed it.

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi Wanda,

Thanks for taking the time to share your experience.

Overstay charges are applied after the allocated charging time has passed, to help keep charge points available for other drivers. The applicable overstay fee and the time allowed are shown in the EZO app before starting a session, so you can check these details in advance. All you have to do is click "show pricing" before selecting a connector.

If you experienced any issues with the app during your visit, we’d be happy to look into this with you. Please contact us at support@ezo.ie with the details of your session and our team can take a closer look.

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi Catherine,

Thanks for taking the time to share your experience, and for the kind words about our support team. We’re glad you were able to use the EZO charger in Tallow without any issues.

Our team is already aware of the issue at the Lismore site and it has been reported for investigation. We appreciate you flagging it as well, as these reports help us keep track of charger performance and get issues followed up.

If you need a hand finding another EZO location while this is being looked into, feel free to contact us at support@ezo.ie and we’ll be happy to help you find an alternative nearby.

Thanks again for bringing this to our attention, and we hope your next charge is a smooth one!

Electric regards,
EZO Support Team

Resposta da EZO

Há 2 dias

Hi Malachy,

The simpler, the better 🙌 Glad to hear you found the app easy to use and the pricing reasonable. Thanks for giving EZO a try, we hope the next charge is just as straightforward.

Happy charging! ⚡

Electric regards,
EZO Support Team.

Resposta da EZO

Há 2 dias

Hi David,

Thanks for taking the time to share the details of your experience at Tulfarris Hotel. We’re glad you were eventually able to get a charge started!

Our team is currently investigating the charger at this location to better understand the issues you experienced, including the charging speed and the first connector not starting.

Regarding the session stopping at 78%, this may have been related to the charge limit set in the app, as you mentioned. It’s worth checking this setting before your next session if you’d like to charge beyond 80%.

Feedback with this level of detail is really helpful when our team is investigating charger performance, and we hope your next EZO session is a much smoother one. If not, please contact us at support@ezo.ie or call our 24/7 phone line at 012544456, and we'll be more than happy to help.

Electric regards,
EZO Support Team