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⭐ 1/5 – Extremely Disappointing & Serious Safety Concern

I am Deepak Bhatia and I am extremely disappointed with Faber and the quality of service I have received.

The toughened glass of my Faber gas hob shattered spontaneously, without any impact, utensil falling on it, or misuse. Faber replaced the glass, but the newly replaced glass shattered again on 19 August 2026.

This time, the incident was much more frightening. There was a very loud bang, and glass fragments were thrown across the kitchen, hitting my children and our domestic help on their faces and bodies. Thankfully, nobody suffered a major injury, but this could have easily turned into a life-threatening accident.

What is even more concerning is that this happened after Faber had already replaced the glass. This raises serious questions about the product, the replacement glass, the installation, or the underlying cooktop itself.

I have several Faber appliances at home and have been a loyal customer. I chose Faber expecting premium quality and safety. Unfortunately, this experience has completely shaken my confidence in the brand.

I have requested Faber to replace the entire cooktop rather than simply replacing the glass again. After two such incidents, I am not comfortable taking another chance with the same unit.

Faber needs to take this seriously. This is no longer just a service complaint—it is a serious safety issue involving a product installed inside a family home.

I am extremely disappointed and expect Faber to provide a permanent solution on priority, rather than another temporary repair.

Faber – please take ownership of this issue. Customer safety cannot be compromised.

Deepak Bhatia
9810896379

★☆☆☆☆ Extremely Disappointing Experience with Faber India – Palarivattom Branch

I am extremely disappointed with my experience with Faber India, particularly the Palarivattom branch. In June 2025, I purchased products worth approximately ₹70,000, including a Faber HOB, BLDC Chimney, and Graphite Sink, expecting premium quality products and reliable customer support. Unfortunately, my experience after the purchase has been nothing short of frustrating.

The Graphite Sink had visible stains from the very beginning. Both my interior designers and I spent months trying different solutions suggested by Faber representatives to resolve the issue. We repeatedly followed up with the sales team, including Mr. Vibin, who was involved during the purchase process. However, the issue was handled in a highly unprofessional manner. During the sales phase, several assurances were given, but once the payment was completed, the level of support changed drastically.

After months of follow-ups, inspections, and unsuccessful attempts to address the sink defect, Faber finally agreed to provide a replacement sink. However, I was informed that while the sink itself would be provided free of cost, all labor charges, dismantling work, installation expenses, and associated costs would have to be borne by me. I found it unreasonable that I should incur additional expenses to rectify what appears to be a manufacturing or product-quality issue. Eventually, I gave up pursuing the matter and continued using a stained sink despite having paid for a premium product.

The poor after-sales experience did not end there. Before June 2026, I contacted Faber's service team to inquire about chimney cleaning services. I was advised to raise a request through the online portal, which I did. In fact, I submitted the request multiple times and received ticket numbers each time. Despite this, I have received no callback, no service appointment, and no meaningful update. More than two weeks have passed, and the requests remain unattended.

What has frustrated me the most throughout this entire experience is the complete lack of accountability, communication, and timely resolution. Customers should not have to chase a company repeatedly for issues that should be handled proactively and professionally.

Based on my personal experience, both the sales process and after-sales service have been deeply disappointing. I would strongly advise potential buyers to carefully evaluate Faber's customer support and service quality before making a purchase. A good product means very little when the company fails to stand behind it after the sale.

This experience has significantly reduced my confidence in the brand, and unfortunately, I cannot recommend Faber to friends, family, or anyone looking for reliable kitchen appliances and support.

I sincerely hope Faber India takes customer complaints more seriously and improves its product-quality control, communication, and after-sales service processes.

We Purchased a HOB COOKTOP GENIUS 753 BK.
The material quality is substandard. The color has already begun to fade significantly in a year time, and the surface is prone to permanent, non-removable staining despite normal usage.

They are careless and not taking any kind of responsibility. They supplied a sub-par product, and now they are charging fees to investigate an issue that occurred during normal use. Claiming that rust is not our responsibility is unacceptable. Some Indian brands offer far better service and stand by their products, unlike this brand. Never ever go for this brand.

Pathetic service from Faber India's Noida authorized service center. Manager Vadyam Tyagi does not respond properly to customer complaints and shows no interest in resolving problems. The technician Ravi was also very unprofessional and arrogant. This kind of behaviour is not acceptable. I regret buying Faber products.

very bad experience with Faber India Noida Service. The area manager Mr. Vadyam tyagi and the technician team from Sai Appliance behaved in a highly unprofessional manner . Instead of solving the issue, they kept delaying the service and talked very rudely. I never expected such poor customer handling from a brand like Faber. extremely disappointed.

Their service is very bad which is a crucial thing for this type of product. They have installed the chimney on 28th December 2023. They have not given any receipt of the installation charges even after asking for that many times. Within few months the pipe is separated from the device. After complaining about the same, they are saying no one will come for this "small" problem. They told us to fix it by ourselves.