Horrible customer service! They BLOCKED me for asking for a refund!
My 3-year-old daughter accidentally purchased a game from this company without my knowledge. The game was never used or played. I reached out to them politely via email and Facebook to explain the situation and kindly request a refund.
Instead of responding professionally or trying to assist a customer, they completely ignored my emails and literally BLOCKED me on Facebook just to avoid handling the request!
This is the lowest, most unprofessional and scammy behavior I have ever experienced from a gaming company. Blocking a paying customer who is seeking assistance is unacceptable. Avoid Falcon Games at all costs, they have zero customer support and terrible ethics!








