We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 o... Ver mais
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Leia as opiniões dos outros
Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Or... Ver mais
A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and m... Ver mais
A empresa respondeu
My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and... Ver mais
Informações sobre a empresa
Escrito pela empresa
Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
Informações de contacto
19749 Dearborn St, 91311, Chatsworth, Estados Unidos da América
- 8182085389
- info@familychristmaspajamasbyjenny.com
- familychristmaspajamasbyjenny.com
3,8
Bom
231 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Deceived and disappointed
I ordered these pajamas about a month ago and they are sitting overseas somewhere!! You claim to be a husband and wife team from California, which is not true. You are deceiving people and I will be sending reviews out wherever I can so others will know not to order from you. I don’t even want these pajamas now they are gonna be coming too late for my grandchildren. I would like a refund which I know is going to be a joke trying to get. The communication has not been good and his pajamas were expensive. I hope others read this and will not order from you.
28 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Agnes,
We’re so sorry to hear about your experience — this is absolutely not the kind of service we want you to have. If your order has been stuck for about a month, it’s clear that something has gone wrong, as our deliveries never take that long under normal circumstances.
Please reach out to us directly at cs@familychristmaspajamasbyjenny.com with your order number so we can look into this immediately. If the package is lost in transit, we’ll be more than happy to resend your pajamas via Express shipping or issue a full refund, whichever you prefer.
We truly appreciate you bringing this to our attention, and we’ll do everything we can to make things right.
Warm regards,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
Best quality ever
I order family pajamas every Christmas and this year was very pleasantly surprised by the high quality of this product! My 10 year old grandson loved the pockets. I appreciate the message. And the customer service is outstanding!
28 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Maribeth,
Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely thrilled to hear that you and your family loved your Christmas pajamas, and it makes our hearts happy to know your grandson enjoyed the pockets too — such a sweet detail to notice!
We truly appreciate your kind words about our quality and customer service. As a small family-run brand, feedback like yours means everything to us and inspires us to keep making cozy, meaningful products for families to enjoy together.
Wishing you and your loved ones a joyful and comfy holiday season! ❤️🎄
Warmly,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
We ordered the basketball snowman for…
We ordered the basketball snowman for our family Christmas and they were perfect for us. Everything fit as it should except for my top (XL), I had to exchange my top for a bigger size and they were quick to help with my exchange. Will definitely be purchasing from here in the future as well!
24 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Jessica,
Thank you so much for your amazing 5-star review! 🎄 We’re delighted to hear that your family loved the Basketball Snowman pajamas — they sound perfect for a fun Christmas together! We’re also so glad our team could assist quickly with your exchange and make sure your top fit perfectly.
It means a lot to know you had a great experience with both our products and service. We can’t wait to help you find something just as special for your next family holiday!
Wishing you and your loved ones a joyful and cozy Christmas season! ❤️
Warm regards,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
Ordering was very easy
Ordering was very easy and the company kept in touch without having to ask. It was a great experience and my family loves the pajamas. I would definitely recommend ordering from this company. Thank you for helping me make our Christmas even better.
25 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Dear Suzanne,
Thank you very much for taking the time to share your experience with Family Christmas Pajamas By Jenny. We are delighted to hear that the ordering process was smooth, communication met your expectations, and that your family is enjoying the pajamas.
Your comments truly mean a great deal to us. Knowing that we helped make your Christmas celebration more special is exactly what we strive for with every order. We are also very grateful for your recommendation—it helps us continue to reach more families who wish to celebrate the holidays together in comfort and style.
On behalf of our entire team, please accept our sincere thanks and best wishes for a warm, joyful holiday season and a wonderful New Year.
Kind regards,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
These pjs come from China the material…
These pjs come from China the material is awful the women’s small bottoms so big they will fit my husband an xl the baby 12 months huge will never work for a family Xmas so I had to order from the mall never would I have ordered these known they came from china a big scam
23 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Debi,
We’re truly sorry to hear about your disappointing experience — that’s not the joy we want anyone to feel when buying matching Christmas pajamas. Our pajamas are designed and manufactured by our trusted partners overseas, but we’re a legitimate family‑owned brand based here in the U.S., and we genuinely care about both quality and fit.
If the sizing you received doesn’t match our official size chart, please reach out to our support team at cs@familychristmaspajamasbyjenny.com. Our team will be happy to review your order and resend the correct sizes at no cost if there was a sizing error on our end.
We truly appreciate your feedback — it helps us improve for all our customers. We hope we can make things right and bring back the holiday cheer for your family.
Warm regards,
Customer Care Team
Family Christmas Pajamas By Jenny
The website showed California but these…
The website showed California but these pajamas came from China. The fabric is of low quality and I’m very disappointed.
16 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Elizabeth,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations.
Our company, Family Christmas Pajamas By Jenny, is proudly registered in the U.S., and we also work with carefully selected overseas warehouses. This allows us to offer a wider variety of designs, sizes, and styles for families everywhere to enjoy together.
We genuinely value your comments and will use your feedback to improve our products and service going forward. Your satisfaction means a lot to us, and we hope we’ll have another chance to make your next experience a wonderful one.
Warm regards,
Pajamas By Jenny
Horrible pajamas real reviews get harrassed
Horrible pajamas. See through, bad stitching. Gave a 1 star review. Chinese company violates US Trade. DON'T BUY! I Gave an honest review of the terrible product I received and am dealing with an onslaught of harassment from them.
15 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Dear KrisDana,
We’re very sorry to hear about your experience and truly regret that you feel disappointed with your pajamas. Please know that we take feedback like yours seriously and never want any customer to feel unhappy or uncomfortable with their purchase.
We had requested your order information so that we could investigate and support you properly, but unfortunately, we haven’t received any details back from you. We also tried to locate your order under the name “KrisDana,” but we were unable to find any matching order in our system.
Please understand that we are more than happy to help resolve any issues, but we do need the correct order information in order to proceed. Could you kindly contact us at cs@familychristmaspajamasbyjenny.com with your order number or the email address used to place your order? Our team will make sure to assist you quickly and fairly.
Thank you for your understanding, and we hope to make things right for you.
Warm regards,
Jenny
Bad Service
Bad Service
I like the pajamas, but they don't back what they advertise on their website. They say "Happy Customer Promise" and "Free Return/Exchanges" . I needed to swap out sizes (package was unopened and NOT customized) - and they said they don't do exchanges, and offered me a discount on another pair of pj's.
10 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Dear Goldilost,
Thank you for sharing your feedback, and we’re very sorry for the trouble with your exchange request. We truly appreciate you bringing this to our attention.
We’ll reach out right away to review your order and make sure you receive the right solution. Thank you again for your understanding and for giving us the chance to make things right.
Warm regards,
Jenny
Good Customer Service, but do your Homework!
Received my order yesterday and the products reminded me of something from Shein or Temu. The pajamas are comfortable and my order was correct, but I was hoping for a softer material. The blend was 35% cotton and 65% polyester. I will say their customer service has been very responsive which has helped, but I do wish I would have bought local where I could actually feel the product. Do your research because their website does inform the customer of all of these concerns, but they are easy to miss.
6 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Peter,
Thank you for your honest review! We’re happy to hear you found our customer service helpful and that your order arrived correctly. We understand you were hoping for a softer feel — our cotton‑poly blend is made for comfort and durability, but we also offer 100% cotton pajamas with adorable designs you might love next time for that extra‑soft touch.
Thanks again for giving us a try and sharing your thoughts!
Warmly,
Jenny Pajamas Team 🎄
Family Christmas pjs
Overall the Christmas pjs I ordered for my family turned out great. The style was just what I wanted and they are super soft and comfortable. The only problem I have is the pants were a little long for my sons. They are a size 2 and 4-5Y. But other than that it all looks good.
4 de novembro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Hi Jolene,
Thank you so much for the wonderful 5-star review! We’re so happy to hear that your family loved the Christmas PJs — soft, comfy, and just the style you wanted! 😊 We really appreciate your feedback about the pant length too; we’ll share that with our design team as we’re always looking to improve.
Wishing you and your family cozy, joy-filled holidays in your matching PJs!
Warmly,
Jenny & The Family Christmas Pajamas Team 🎄✨
All other websites were done delivering…
All other websites were done delivering Christmas pajamas and I found them! They were able to help with my order and give great feedback to make sure my pajamas came on time. Wonderful company.
23 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Dear Felechia,
We're so happy to hear we could help you find the perfect Christmas pajamas, especially when other websites had already stopped delivering! Thank you for the fantastic 5-star review and for your kind words about our service. We're thrilled we could deliver in time and that you're happy with your order.
We appreciate your business and look forward to serving you again!
Warmly,
Pajamas By Jenny Team
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM. If you have an issue you will not be taken care of. I have been going back and forth with this company since christmas when 2 of my 4 sets came in for my family of 4. We were all so sad as jammie’s is a tradition we love. However disappointment has led to completely frustration. This company is horrible and they keep repeating that because 2 came in …even though it ruined the matching christmas pajama experience …customer service is insisting they have no returns so all I can get is a partial refund. This company’s customer service is AWFUL, do NOT buy from them, they charge premium prices for xmas jammies but do NOT give any service to match the pricing. This is my first 1 star review I think maybe ever… :(
25 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Dear Kathleen,
We are so sorry about the missing pajama sets and the frustration this caused. Our support team will contact you shortly to make things right. We take full responsibility for the error and want to ensure you are completely satisfied.
Pajamas By Jenny Team
I ordered custom pajamas for my husband…
I ordered custom pajamas for my husband and myself and we loved them. They fit perfectly and looked great. Thank you.
19 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Dear Brinetta,
Thank you so much for your wonderful 5-star review! We're thrilled to hear you loved your custom pajamas and that they fit perfectly. It makes our day to know you're happy with your order!
We hope to have the opportunity to serve you again in the future.
Warmly,
Pajamas By Jenny Team🎉
Leave the Christmas lights up till January!
We let our 9 year old, big time Swiftie, daughter pick our family pajamas for Christmas this year! They did not disappoint!
From the minute I pressed 'buy' the progress tracking was PHENOMENAL! From 'got your order' to 'we are making them' now 'inspecting them' to 'getting ready to ship'... I never had to guess whether or not they were going to be there for our first holiday event!
From a quality standpoint, they are almost dri-fit material, so very breathable for the Southern winter nights.
We have decided these aren't going away with the other holiday gear and will continue to wear them!
Now we will wear them loud and proud and educate all those that don't fully understand our T Swift allegience with these awesome pop-culture on point pajamas!
5 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
That's amazing! ✨ We're thrilled your Swiftie daughter loves the pajamas and that you appreciate our order tracking. So glad to hear they're comfy for Southern nights! Enjoy wearing them loud and proud! We appreciate your business and hope to see you again soon! 😊💖
Pajamas By Jenny Team
Happy customers!
Of all the recent online orders I have placed this one hit the mark fully as advertised. Pajamas were excellent quality, and I love them I love soccer and Christmas ad this combined those two loves. Already got a number of compliments when I posted pictures of us Christmas day wearing our new Pajamas!
5 de janeiro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
That's fantastic to hear! ⚽️🎄 We're so glad your pajamas were a hit and that you're enjoying them. Thank you for the awesome review – it makes our day to know we hit the mark! We appreciate your business and hope to see you back for your next pajama purchase! 😊
Pajamas By Jenny Team
Cow Pajamas
I purchased the pajamas for my great granddaughter that loves “ cows”. She loved them and the fabric was so soft. Very well pleased.
25 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Moo-velous! 🐄😊 We're so happy to hear your great-granddaughter loves her cow pajamas! It's wonderful that she finds them soft and comfy. Thank you for the great review, and we hope to see you back for more adorable pajamas soon!
Pajamas By Jenny Team
The pajamas are cute, but cheap and direct from China
The pajamas are cute, however, it took several weeks for them to arrive even though it was suppsed to be "expidited" of 5-7 days. Like I said, they're cute, but I was expecting a little better quality for what I paid. The pants are a thin, cheaper fabric like you would get on Amazon, and the top imaged is simply ironed on a cheap T-shirt. The fit is small, and I realized why when they finally arrived. They are shipped DIRECTLY from China, which I was not expecting. I believe this company in California just orders them from China and marks them up. We were so looking forward to wearing these on Christmas when visiting family, but only ended up wearing them for a couple hours at home, since they were not comfy with a small fit. I should've went with my gut and ordered from Amazon. I would've received the same quality, which I would've expected, and I would've saved AT LEAST half of what I spent, and received them within a month. All I know, is I am very disappointed. I just want to set up the expectation of what you're receiving. Cute, but cheap fabrics with chinese sizing. Our dogs jammies were super cute and actually fit, and that's why I upgraded it to 3 stars. Maybe we just weren't as lucky with what we were sent, since there appears to be a lot of "satisfied" customers.
7 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Thanks for your review. We're so sorry your experience didn't meet expectations. We appreciate your feedback on the shipping, quality, and sizing, and are taking it seriously as we work to improve. We are committed to continuous improvement and appreciate you bringing these issues to our attention.
Pajamas By Jenny
BEWARE!! THERE ARE NO RETURNS
BEWARE!!! Ordered pajamas for my daughter which was one size to small. Even though their site clearly says Easy returns within 30 days is not true. Received an email from Gracie saying no returns as it is custom made which was not the case. Just wanted to exchange for 1 size up.
She offered a 50% discount and the code did not work.
2 de janeiro de 2025
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
We're so sorry to hear about the issue with your order! Our customer support team will be in touch shortly to help resolve this for you. We're happy to work with you on a solution.
Pajamas By Jenny
Ordered custom PJs with our faces on…
Ordered custom PJs with our faces on them and "Happy New Year", they were awesome! Not only super comfy, we won "Cutest Couple" at our NYE party.
18 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Wow, "Cutest Couple"! We love to hear that! Thank you so much for the fantastic review. We're thrilled you loved your custom PJs and that they helped make your New Year's Eve party a success. We hope to see you back for more fun and comfy creations in the future!
Pajamas By Jenny
We loved our matching family pjs
We loved our matching family pjs! Super cute & comfy. Quick delivery time just as promised. Helpful & prompt customer service when I had a question. True to size and they fit perfectly. Will definitely buy more from this company in the future!
19 de dezembro de 2024
Opinião espontânea
Resposta da familychristmaspajamasbyjenny.com
Thank you so much for the wonderful review! 🎉 We're so happy to hear you loved your matching family pajamas and that everything fit perfectly. Quick delivery and happy customers make our day! 😊 We appreciate your business and look forward to seeing you again soon!
Pajamas By Jenny
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