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Family Frame exists to bring loved ones closer, no matter the distance. We design modern digital photo frames that make it easy for families to share memories instantly from anywhere in the world. Whether it's grandparents missing their grandkids or parents staying connected while traveling, our mission is to turn everyday moments into something you can feel. Every frame is built with simplicity in mind so any age can use it. You can easily upload photos through our app, add family members with a single code, and enjoy a seamless experience with setup in less than 2 minutes. We focus on clean design, high quality materials, and reliable technology to make sure your memories look beautiful the moment they appear on the screen. We are a small but dedicated team, committed to honest communication, fast support, and making things right if something goes wrong. Our goal is to offer a product that feels personal, meaningful, and long lasting. Family means everything to us, so our purpose is to help you stay connected to the people who matter most.
2108 N Street, 95816, Sacramento, Estados Unidos da América
3,8
6 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Not sure if I’m allowed to leave a second review, but I just really like what this company is doing. Ordered another frame recently after I left the first review and I have no regrets. Seriously, I love these things and I’m really glad there’s a brand with similar beliefs to mine.
I really like this digital frame. I've had one from another brand in the past but I just didn't like the software as much as this one, is super easy to use.
I bought this frame for my dad and I didn't realize how much it would mean to him until it made him cry (good tears of course). The setup was straightforward and it was easy to invite the the rest of the family. It looks beautiful in his living room and doesn't feel like technology at all.
Ordered from them weeks ago and haven’t received the product, with no response after asking them for tracking information or refund.
Update: December 11th. To their credit, they have now supplied a tracking number after much effort and delays. I will update this review once the ordered product has been confirmed received and in good working condition. I’m still dubious, since I have heard some companies will send a fake low value different product or extremely shoddy version of what has been advertised, in order to produce a tracking number
Resposta da Family Frame
We are very sorry about this situation. The customer support agent we originally hired unexpectedly disappeared without any notice, and their company has also been unable to reach them. Because of that, all support emails, contact forms, and order inquiries have gone unseen for the past month. We sincerely apologize for the inconvenience and nothing like this will happen again. If you reach out one more time with your order number, we would be more than happy to issue a full refund and send a free replacement. Please let us know if that works for you.
Original Post: Placed an order on Oct-29. More than two weeks later still no information. In the tracking app I only see "Status unknown". Tried to contact customer support twice through the website and received no feedback.
Update (14/dec): Family Frame identified the problem and I confirm that I have received a full refund, plus a tracking number for the order. What appeared to be a scam has turned out into a professionally handled unfortunate situation. Thank you.
Further updates once I receive the order.
Resposta da Family Frame
We sincerely apologize for the lack of communication over the past month. Due to an unexpected situation with our third-party support provider, they closed all operations without notice, leaving our support channels unmonitored during that time.
We are now back on track and want to make this right immediately. If you send us a new email with your order number, we will issue a full refund and send out a free replacement for your order. We feel terrible this happened and hope to restore your trust.
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