FamilyTreeDNA Opiniões 

Ordered an add-on SNP kit to a Y-DNA and so far have waited 109 days to no avail. Company reported that a test had failed quality control, creating a delay, but they could have completed the test twice by now. They won't even tell me when it is likely to be completed, so not at all impressed. Very poor customer service. Very sluggish response.b Still waiting...
Edit - Now another week on, they claim it is another 2-4 weeks and they refuse to refund, so I am considering doing a charge-back on my credit card. What an appalling company.

Excellent mix of tests and info. I have always got good service.

I don't know what probability I can gain from the site. I joined a project group. No activity on the forum since 2018. I guess customers gave up on the group. it is the mtDNA haplogroups with possible new subclades.

The Family Tree DNA website is not very user friendly. It does provide all sorts of great info on DNA and how it works, subclades, variants, and so forth. However, I have no idea after an hour or more of looking, how to download the results so that I can share them with Ancestry.com, or with My Heritage. I am hoping that the Ancestry website will make my new DNA test more available and useful.

Fungerar otroligt långsamt! Ingenting tycks hända när man klickar, sidorna uppdateras mycket långsamt. Går egentligen inte att arbeta med så som funktionaliteten är nu.
Fungerade klart bättre tidigare. Nu ångrar jag att jag använt tjänsten...

Uploaded autosomal DNA results and never got the results uploaded. I was told IT had to fix a glitch. That was several months ago. I was going to but a Y test but if this is the service I get, then it's a hard no for me. I would have given no stars but that's not an option.

Did a raw dna down load file on to their website and wish I didn't. Not a criminal but don't want my dna misused. They make it extremely hard to have the file deleted. You have to send them an email and they want proof from the e-mail you signed up with them. You e-mailed them back "delete everything". Then it takes 30 days to have them delete it? Sounds very shady!

Har haft Family Tree DNA sedan 2016 och till en början fungerade det riktigt bra. Men nu är det så långa laddtider så man tröttnar på att använda det överhuvudtaget.

Very happy with my results. Through a mtDNA match I learned the name and origins of my great great great great grandmother.

Horrible. Inaccurate AF

Be aware this company is a scammer. Their results dont match any of one ancestry and they refuse to redo or refund you. I think they write what ever they one based on the name you sign with. DONT WASTE YOUR MONEY THEY ARE A SCAM.

This company is a fraud. They take your money and say they did not received. Even if you send them the papers by the cc stating that it was pay they refuse to do the job. DO NOT USE THESE PEOPLE THEY ARE CROOKS. One star is being kind. They should be out of business.

Why does this company take so long to analyse a raw data autosomal upload...when companies like living dna did in 24 hours I have so far waited 144 hours...and nada. A misleading company that shames the online DNA analysis industry. Somebody told me that they had been bought out by an Australian concern...shame on OZ.

Paid over $500 for 3 tests and it can't even tell you the name of your Grandparent/s! Unless you really care about random people who are about as close to you as the person next door to you it is completely worthless!! Don't be fooled by their so called Geneology experts. Do you really want to know how geneology works or do you just care about the history of your family, which you will definitely not find anything out about. They refuse to give your money back, so just don't give it to them in the first place. If you do, I guarantee that you will be confused and dissapointed!

I uploaded my raw data "for free", realised that absolutely nothing happened as a result, no results, nothing, then paid to 'unlock' the results, great marketing there by the way, however, having finally got my results, they are completely incorrect. I am not '100% European ", I am mixed race, and I know some of my family tree details, so I'm confident these results are not at all representative. I know I am not 100% European, and all the other tests I've done have confirmed this. I feel I was conned into paying $19, and given useless and inaccurate information, along with constant website issues, I would not recommend this site to anyone

Purchased a Y111 kit for my son for $258.95 with results due 3-6 weeks. That time is long past, and I filed a BBB report as they cannot tell me when I can expect results after originally telling my son that his sample was reportedly insufficient but they were still waiting on the lab manager to confirm which she hasn't since supposedly 06/30/2021. No results, no refund, no new kit but lots and lots of canned answers that don't add up. Save your money and go to another service.

What a con job. Utter vague non-sensible rubbish... However, after paying out for the test and waiting forever for the results, you will be certainly invited to pay much more for the results you might of expected to get in the first place.
At least Living DNA have a clue how to represent your ancestry.
You will get far greater value using your cash as toilet paper.

Waste of money and time. The results are very vague and all over the place. The other DNA tests I've taken are very similar and intermingle with the ethnicity just a bit off in percentages but this one way VERY VAGE AND OFF and half a**. I wanted to learn more about my ancestors but it just confused me at the end of the day . Don't give your money to them they arnt worth it. I understand that they need more DNA to compare but seriously it was way off .

I paid Family Tree DNA $159.00 for an mtFull Sequence DNA test. Their advertising on their site said that I would have the results in 6 to 8 weeks. After 8 weeks I still did not see my results so I emailed customer service and asked when my results would be in. My respond from Christina C an Information Specialist at FamilyTreeDNA was, "Although we do provide you with a time frame in which you could expect to see results, it is meant to provide you with an estimation rather than a guarantee. I understand you are eager for the results of your testing, and we do not like to postpone tests for our customers. However, there are instances when samples can require additional testing."

After almost nine weeks I requested a refund and was told, "Per our refund policy, we do not issue refunds due to delayed results:
[o]nce a sample has begun processing in our lab, the new or existing kit order is no longer eligible for modifications or any type of refund...Testing times vary between products depending on lab volume and the quality of the biological sample. Expected result dates are predictions and not a guarantee of delivery; therefore, delays in lab processing do not entitle customers to a refund."

It seems to me if there were a problem with the processing of my results this company should have notified me of a possible delay. Or maybe, if there was a problem with the sample the company could have requested a new sample, however, neither was done.

I would not recommend Family Tree DNA to anyone. Their site is confusing and not well laid out, and in my opinion their customer service is far below par for a supposed reputable company.

I thought when I uploaded my Raw DNA that I might find more DNA matches. What I ended up with is a headache. The site is VERY difficult to maneuver around, their "tree" is by far the worst let alone trying to link up a relative from the DNA match to the tree. Other site will allow you the option to delete your DNA upload with a click of a button. NOT THIS SITE! you have to send in a help ticket, then you get a long winded email explaining how deleting your dna is permanent and can't be undone if you change your mind. And that you have to email them the request from the email you used to set your account. Even after you replied to the help ticket that you want your DNA removed it doesn't happen right away! I had to use the help chat to ask WHY they still haven't deleted my DNA or responded to email to delete my DNA and was told that they send the request to the lab for the lab to delete the RAW DNA that I uploaded to their system!
This site is sketchy, sketchy, sketchy! DO NOT UPLOAD ANYTHING to this site

***Update*** received an email stating that it will take up to 30 DAYS! to removed the RawDNA that I uploaded to their system! 30 BLEEPING days! this site IS a joke and very sketchy! And on top of that I can no longer use their customer support live chat.

***Update*** August 1. They still haven't removed my RAW DNA upload or my account from their system. no matter how many emails I have sent them they still give me the run around that it takes time to remove my data from their system. 60+ days is well over the 30 days promised! Don't bother calling either because they are just as scripted as the emails!
DO NOT UPLOAD A N Y T H I N G to this company!!! NOTHING!! I would avoid this company... just run!