Fanparade Opiniões 34

Resposta da Fanparade

11/06/2025

Hi there, thank you so much for your feedback! We're really glad to hear you love how the shirts look. 🙌

We apologize for the delay in delivery. We understand how frustrating that can be. According to the tracking details, your order was delivered on Friday, June 6th, to Burlington, Ontario (L7M 0Z7). It looks like there may have been a slight delay during transit through Toronto, which is rare but can happen occasionally due to high volumes or routing issues.

If there’s anything else we can do for you or if any part of the order is still not right, don’t hesitate to reach out. We’re always here to help.

Thanks again for your support!
– The Fanparade Team

Resposta da Fanparade

Actualizada a 1/06/2025

Hi Maher,

Thanks for your review, and we’re genuinely sorry to hear about your frustration.

Just to clarify for anyone reading, your order was placed, shipped via Emileps, and marked as delivered on May 9th to your Calgary address (T2A 6P1), as confirmed by tracking EM100054804108CA. Once we received your message, we replied personally and promptly, with detailed delivery info and photos showing the drop-off location.

We understand you no longer use your mailbox, but as a business, we can only go by what the delivery carrier confirms. That’s exactly why we send tracking updates: so customers can follow along and know where and when their item is delivered.

We're always here to help, but once a package is marked delivered, it’s out of our hands unless there’s an issue with the carrier, which we’re happy to guide you on. We hope you were able to retrieve your jersey!

Team Fanparade

Resposta da Fanparade

11/05/2025

Merci à vous pour votre retour ! On est ravi que tout soit parfait. À très bientôt sur Fanparade !

Resposta da Fanparade

4/05/2025

Thank you! We're so happy to hear you’re loving the shirt, it means a lot! We’re all about everyday comfort and quality, so this made our day 🙌💯

Resposta da Fanparade

Actualizada a 4/05/2025

Thank you so much for your kind words! We're glad you loved the quality and had a smooth delivery experience. Can’t wait to see you rock your jersey—thanks for being part of Fanparade! 🙌

Resposta da Fanparade

27/04/2025

Thank you so much for your kind words! 🖤 We're thrilled you loved the shirt and had a great experience. Can't wait to have you back again!

Resposta da Fanparade

12/04/2025

Vielen lieben Dank für deine tolle Bewertung und Empfehlung! 💚💚💚 Es freut uns sehr, dass dir unsere Seite gefällt. Wir schätzen deine Unterstützung wirklich sehr. Liebe Grüße zurück vom ganzen Fanparade-Team!

Resposta da Fanparade

5/04/2025

Hey Aya! 🙌

We’re so glad to hear you had a great experience — and super happy your pieces arrived quicker than expected! Speed + quality is exactly what we aim for. Thanks a ton for the kind words and for spreading the word to your friends — that honestly means the world to us.

Big love

Resposta da Fanparade

4/04/2025

Hi there! 😊

Thanks so much for your kind words and for leaving a 4-star review — we really appreciate your support! We’re always striving for that perfect 5-star experience, so if there’s anything we could’ve done better, we’d love to hear your thoughts. Your feedback helps us improve and keep delivering the best for our fans! 🙌

Thanks again,
Team Fanparade

Resposta da Fanparade

14/02/2025

Thank you

Resposta da Fanparade

14/02/2025

Thank you

Resposta da Fanparade

11/01/2025

Thank you

Resposta da Fanparade

31/12/2024

Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the Syrian jersey. It's particularly rewarding to receive such positive feedback about the fabric quality, as we take great pride in selecting premium materials. Your appreciation of the design and quality means a lot to us, and we'll continue maintaining these high standards. Thank you for choosing our products!

Best regards,
FanParade team

Resposta da Fanparade

31/12/2024

We appreciate you taking the time to share your experience. We want to clarify that we responded to your inquiry the same day (December 26, 2024) and even followed up through an alternate communication channel to ensure clear communication. Complete tracking information was provided at that time, and the package is currently being processed by the shipping carrier in Australia.

While we understand your frustration, it's important to note that shipping to Australia involves greater distances and different time zones, which naturally affects delivery timeframes. Additionally, the Australian shipping carrier operates on local time and schedules, which may result in what appears to be longer processing times from an international perspective.

We can confirm our team has been responsive and transparent throughout this process. The current delivery timeline is due to standard international shipping carrier processing times, which are outside of our direct control.

We remain committed to providing excellent customer service and appreciate your patience during this time.

Best regards,

Resposta da Fanparade

26/12/2024

Thank you!! that means a lot to us <3

Resposta da Fanparade

25/12/2024

Thank you!!

Resposta da Fanparade

Actualizada a 21/11/2024

Thank you so much for your kind words and support! 🌟 We're thrilled to hear that you loved the T-shirt. Your feedback means the world to us at Fanparade. ❤️

Resposta da Fanparade

26/09/2024

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a great experience with our store, and we're glad your order arrived earlier than expected. Your satisfaction is our top priority, and we’ll continue to do our best to maintain this level of service. We look forward to serving you again soon!

Resposta da Fanparade

24/09/2024

Hi Zahraa,

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our website and customer service. Your recommendation means a lot to us! If you ever need anything or have any questions, feel free to reach out. We’re here to help!

Best regards,
The Fanparade Team