Dear Farmdrop team, thank you for everything. My family discovered your service in May 2020, when very few grocery stores delivered, the queues were enormous, and good food was unavailable. Your del... Ver mais
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Leia as opiniões dos outros
Brilliant service as usual The food was really excellent — in particular an organic butterflied half leg of lamb. All packed neatly in strong brown paper bags. Keep up the pressure on all your sup... Ver mais
They have just sent all the workers home and locked the doors before Christmas. Poor customers and workers whi will be suffering now. Farmdrop is bankrupt so people good luck waiting for your delivery... Ver mais
I put an order in for vegan products and for hard to find fresh veg (kohlrabi) as my vegan son was craving kohlrabi and other things like a nut roast. I got everything I was looking for, including pea... Ver mais
Informações sobre a empresa
Escrito pela empresa
Farmdrop is an online grocer that partners with incredible farmers and food producers. It means you get to cook with delicious, fresh food and have a real connection to the people who made it.
Informações de contacto
London, Reino Unido
- 02037709300
- hello@farmdrop.com
- farmdrop.com
4,4
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Farmdrop is excellent quality
Farmdrop is excellent quality and delivery slots are readily available, which is so helpful.
19 de agosto de 2021
Opinião espontânea
Amazing products?
19 de agosto de 2021
Opinião espontânea
Great food
Great food, quick delivery and excellent customer service.
19 de agosto de 2021
Opinião espontânea
Idea good and delivery excellent but…
Idea good and delivery excellent but some of the products not so good. The duck ragu was poor and had a short use by date the 2 other pasta sources by the same mark not sure I could bring myself to try. Pork loin joint was good.
19 de agosto de 2021
Opinião espontânea
Polite driver
Polite driver. On time. Products were of high quality. Gammon was delicious.
19 de agosto de 2021
Opinião espontânea
Farmdrop not Plasticdrop
We decided to give Farmdrop a go as we were fed up with lack of plastic free veg options available in the local supermarkets. Therefore I was extremely disappointed when the first order arrived and nearly all veg came in unnecessary, non-recyclable plastic packaging. Even items that weren’t advertised as coming in a ‘bag’ format, came in a plastic bag. I appreciate it’s difficult to pack and deliver some items in completely plastic free packaging, but I actually feel like we would have been better off going to the local Sainsbury’s or Tesco on this occasion. This experience has unfortunately put me off wanting to become a repeat Farmdrop customer.
10 de agosto de 2021
Opinião espontânea
I gifted someone with the steak box
I gifted someone with the steak box (approx £70) and they were thrilled with the gift & taste of the steak apparently (I don't eat meat but this company seems to use ethical and organic farmers. I try not to think about the cow but the happiness of the recipient......which was great, so mission accomplished!).
Ordering, communications on the day of delivery all very easy and efficient. Thank you Farmdrop! Will definitely use again....
3 de agosto de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Lizbo,
Thanks for leaving a review. We're so pleased to hear your friend/family member enjoyed their steak box. We also have a wide range of great produce suitable for all dietary needs and would love to deliver some bits that you can enjoy too!
All the best
The Farmdrop Team
Great products
I like the range of products, and I like the fact that orders can be made for any day of the week. There are also good updates before delivery. However, there’s literally a problem with my order every single time: an item is missing or the wrong thing is sent or a last minute substitute is made and I receive an item I really don’t want etc etc. It’s usually only small things (bar one time when an entire delivery was missed) and, overall, I’m happy enough with the products to continue ordering regularly. However, it is annoying that I have to phone after almost every order to fix a problem. Great range of produce and products but more competence is needed to match that.
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi there,
Thanks for your review.
We’re sorry to hear that you've had some missing items in your order. We do our very best to ensure that all our deliveries arrive in full and regret that your recent experiences have not meet our usual high standards.
I can see that you have made contact with customer service already and that a refund and compensation has been processed for the missing items. We're also looking into new processes and tech solutions to avoid these issues going forward.
If there is anything else we can help with, please contact the customer service team at hello@farmdrop.co.uk.
Best wishes,
The Farmdrop Team
Frequent shopper
I've used farmdrop several times and it's always been great service and the produce is really high quality. I'd really recommend.
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Laura,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're still enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Mixed quality
Really liked the simple delivery in a brown paper carrier bag - no fancy cooling bags and insulation that are hard to recycle. Cheese, butter and eggs were fine. But the new potatoes and padron peppers were more than a tad tired.
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Michael,
Thanks for your review.
We’re sorry to hear that some of the items in your order did not meet expectations. We hold ourselves to the highest standards in terms of product quality and regret that we fell short on this occasion.
If you can get in touch by live chat or email at hello@farmdrop.co.uk then we will be happy to refund you for these items. I have also passed on your feedback to the quality team here at Farmdrop to ensure it doesn’t affect future orders.
Best wishes,
The Farmdrop Team
Great service, as always
As always, within the delivery time, well packed and politely and safely handed over.
Thank you FarmDrop
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Camilla,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Great!!!!!!!!
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Kelly,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
excellent packaging and delivery as…
excellent packaging and delivery as always.
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Lee,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Excellent as previous orders
Excellent as previous orders - great produce deliver in time.
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi David,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Delivered when others couldn't
Ability to find produce, get an available delivery slot and actual delivery were excellent. This was when all online major supermarkets had no slots so a bit of a life saver. Most products were great - it was 4 instead of 5 stars because of the bagged salad leaves. I don't want to wash products at that price point and the watercress was inedible as very bitter. All else excellent - the sourdough bread was especially delicious. would use again, but not for salad leaves!
28 de julho de 2021
Opinião espontânea
Great Farmdrop
Delivery on time and items received in good condition and quality
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Victoria,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Another order delivered
Another order delivered, just great service - a text to say the driver would be 8 mins late, amazing.
Arrived, a friendly happy guy, took my bags and bottle from my last order - the food is fresh, delicious and I absolutely love, LOVE receiving my delivery.
Thank you :-)
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Carolyn,
Thanks so much for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're still enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Delivered on time
Delivered on time. All items delivered and quality good
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Loraine,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Great service and good environmentally conscious communication
Great service and good, environmentally conscious communication about the delivery slot (and tiny amendment to our original slot to make it work better and minimise final mile food miles).
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Mat,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
Great service
Great service. Interesting range of food and excellent delivery service.
28 de julho de 2021
Opinião espontânea
Resposta da Farmdrop
Hi there,
Thanks for your review.
It's brilliant to get such positive feedback. We're really happy to hear that you're enjoying the products and service. If there is anything we can help with in the future, our team are available via live chat or email.
Best wishes,
The Farmdrop Team
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