Farmdrop Opiniões 

4322
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Dear Farmdrop team, thank you for everything. My family discovered your service in May 2020, when very few grocery stores delivered, the queues were enormous, and good food was unavailable. Your del... Ver mais

Classificada 5 em 5 estrelas

Brilliant service as usual The food was really excellent — in particular an organic butterflied half leg of lamb. All packed neatly in strong brown paper bags. Keep up the pressure on all your sup... Ver mais

Classificada 1 em 5 estrelas

They have just sent all the workers home and locked the doors before Christmas. Poor customers and workers whi will be suffering now. Farmdrop is bankrupt so people good luck waiting for your delivery... Ver mais

Classificada 5 em 5 estrelas

I put an order in for vegan products and for hard to find fresh veg (kohlrabi) as my vegan son was craving kohlrabi and other things like a nut roast. I got everything I was looking for, including pea... Ver mais

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Supermercado

Escrito pela empresa

Farmdrop is an online grocer that partners with incredible farmers and food producers. It means you get to cook with delicious, fresh food and have a real connection to the people who made it.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(4322)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Total rip-off

Total rip-off, ordered Cornish Gouda as a pressie, from the Dutch family, hard to find. It was important to have this cheese, and it cost me £48

Farmdrop accepted the order, as Cornish Gouda (only 1 supplier remember) then sent gouda from elsewhere, totally fed up.

Then to cap it all, no phone number to call and they use a "bot". Obviously they don't like customers

DO NOT TRUST THIS SITE if you want what you order

27 de outubro de 2021
Opinião espontânea
logótipo da Farmdrop

Resposta da Farmdrop

Hi Mr Clark,

Thanks for your review.

We’re sorry to hear that you had missing items in your order. We do our very best to ensure that all our deliveries arrive in full and regret that your recent order did not meet our usual high standards.

I can see that you have made contact with customer service already and that a refund and compensation has been processed for the missing items by one of our customer happiness team members.

If there is anything else we can help with, please contact the customer service team at hello@farmdrop.co.uk.

The Farmdrop Team

Classificada 5 em 5 estrelas

Excellent friendly delivery service

Excellent friendly delivery service – we've ordered a few times now and have been struck each time by how nice the delivery person has been. The actual items we've had have always been good quality and this time it was nice to see the option of some more money-saving multipacks, which are really handy. Everything is separated neatly into brown paper bags which are then really handy to reuse for things like sorting your recycling out.

22 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

My first experience with this Website…

My first experience with this Website was a fortnight ago and it was outstanding.

My second was not BUT I have some modest suggestions! This is what happened:

I selected first off the Item that I really wanted of which there were only two in Stock. Then, in order to get up to the minimum Order Amount I trawled the wonderful Website. Additions made, I I went to pay. Then flashed up Incomplete Order and the two items I really wanted had disappeared! So I then cancelled the whole Order……..

SOLUTION? You are given a 10 Minute Reservation Period within which to complete.

Follow up Problem. When do I know that this Item is in Stock again? At the moment I have to keep opening the Website.

SOLUTION? How difficult can it be to send an email to a Customer in this event?

Just trying to be helpful………..

20 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding fresh produce

Love the quality of (organic) veg and fruit from Farmdrop. It doesn't compare to (organic) produce from the large supermarket chains (offline and online). Will keep getting my fresh produce from Farmdrop for sure! Wish there were more vegan products (snacks etc.).

20 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent.

My first time with this company. Everything was wonderful. Great quality. Fresh. Delivered very quickly. I shall definitely use them again.

20 de outubro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Worst of a big bunch

From terrible staff and customer service to a mess of a website
Found red wine in white wine section, 750ml 70cl and 7 are all terms of size of bottle. Also found lots of the products cheaper on other sites
Management need to re think this idea or find one they can do properly

20 de outubro de 2021
Opinião espontânea
logótipo da Farmdrop

Resposta da Farmdrop

Hi S B,

Thanks for your review.

We’re sorry to hear that you were unsatisfied with the service you received from Farmdrop. We hold ourselves to the highest standards in terms of food quality and efficient delivery but on this occasion it looks like we’ve fallen short.

Your feedback is really important to us so if you can get in touch by live chat or email at hello@farmdrop.co.uk with your order details then we can try and put it right.

All the best,
The Farmdrop Team

Classificada 1 em 5 estrelas

Half of the order was missing

Order came, 7 out of 14 items were missing. Contacted support, they asked what was missing and then never answered again. I won't be using Farmdrop anymore, I expect to get refunded in advance if they don't even ship half of the things, not to have to go though a whole process

16 de outubro de 2021
Opinião espontânea
logótipo da Farmdrop

Resposta da Farmdrop

Hi Matija

Thanks for your review.

We’re sorry to hear that you had missing items in your order. We do our very best to ensure that all our deliveries arrive in full and regret that your recent order did not meet our usual high standards.

I can see that you have made contact with customer service already and that a refund and compensation has been processed for the missing items.

If there is anything else we can help with, please contact the customer service team at hello@farmdrop.co.uk.

Classificada 5 em 5 estrelas

My first order

Everything was as described in the website and delivered on time. The fresh mixed mushrooms I ordered were very good and really nicely packed in a cardboard box.

16 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

No wasteful packaging

I have not had a chance to try any of the meat products, but everything looked fresh, good colour and no fatty bits! It was all delivered on time, no wasteful packaging, paper bags and friendly service.

13 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent delivery from Farmdrop as…

Excellent delivery from Farmdrop as always - great groceries etc delivered by a super helpful Farmdropper (Sean I think) who even kindly offered to help me with my recycling as he was leaving - above and beyond good service!
I will definitely be ordering again soon and grabbing a Christmas slot I hope. Thanks!

13 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

The order arrived on time and in a…

The order arrived on time and in a paper, not plastic, bag. The produce was excellent, although the fish "box" was expensive and contained non-native salmon. My main concern is that the meat and fish was individually vacuum wrapped in single use plastic. I'm not sure if there is a more sustainable alternative.

13 de outubro de 2021
Opinião espontânea

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