Dear Farmdrop team, thank you for everything. My family discovered your service in May 2020, when very few grocery stores delivered, the queues were enormous, and good food was unavailable. Your del... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Brilliant service as usual The food was really excellent — in particular an organic butterflied half leg of lamb. All packed neatly in strong brown paper bags. Keep up the pressure on all your sup... Ver mais
They have just sent all the workers home and locked the doors before Christmas. Poor customers and workers whi will be suffering now. Farmdrop is bankrupt so people good luck waiting for your delivery... Ver mais
I put an order in for vegan products and for hard to find fresh veg (kohlrabi) as my vegan son was craving kohlrabi and other things like a nut roast. I got everything I was looking for, including pea... Ver mais
Informações sobre a empresa
Escrito pela empresa
Farmdrop is an online grocer that partners with incredible farmers and food producers. It means you get to cook with delicious, fresh food and have a real connection to the people who made it.
Informações de contacto
London, Reino Unido
- 02037709300
- hello@farmdrop.com
- farmdrop.com
4,4
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Excellent service
Excellent service, friendly driver kept me updated when he was stuck in traffic. Produce arrived in excellent condition. Will definitely be using again
30 de setembro de 2021
Opinião espontânea
Sunday morning fiasco
Sunday morning: Had a text (number cannot be then answered) at 8.37am saying 9 mins away, was having cup of tea. No ring on doorbell, the driver took off without delivering. I assumed that he was held up. Mid-morning couldn't get through to customer services, when I did eventually, told driver cannot come back. Our Sunday food (chicken, scallops, veg and fruit) not to materialise. Cannot understand why he didn't leave our order on doorstep, Windows were open and we were here. So frustrating and I was very much patronised by the customer services lady, who, although trying her best I guess, was saying it was a 'shame' that I told her I would NOT be dealing with Farmdrop ever again.
26 de setembro de 2021
Opinião espontânea
Resposta da Farmdrop
Hi there,
Thanks for your review.
I'm very sorry to hear that you’ve had such a bad experience. We strive to handle any and all issues that our customers experience with the utmost care and attention, but on this occasion it looks like we’ve fallen short. It is worth mentioning however, that drivers cannot simply leave orders on customers' doorsteps unless this is agreed directly with the driver - any perishable items like the chicken and scallops you mentioned would have been at risk of spoiling if left on your doorstep in the packaging our drivers can leave behind; they can't leave you with the temperature-controlled chill crates in which those items are transported.
I'm sorry too for the inconvenience caused on this occasion when getting in touch with our customer service team, it's not okay that you were left without the food you ordered for your dinner plans and you should never be left to feel patronised. I'll raise this with our team manager to investigate further.
If there is anything else we can help with, please contact the customer service team at hello@farmdrop.co.uk.
Regards,
Simon Whitlock
Customer Operations Manager
So it is 10.30pm now and I’m still…
So it is 10.30pm now and I’m still waiting for my orders to arrive. It’s been 30min late.
Customer service works 7-10pm so now I don’t know who to ask.
No update by text when it’s near (unlike amazon or deliveroo)
So sleepy right now and have to wait for my orders unpack them put them in the fridge
Errrrr
Update for this:
I did not get the delivery that night. Waited till 11.30pm. My partner told me to give up.
Next day morning I woke up before 7am to wait for customer service to open. After calling the customer service a couple of times, the guy who picked up the phone told
me he managed to outsource my delivery to a third party courier and then I got them delivered to my doorstep at 9.30am.
Really appreciate that you guys sorted out in the end but I do think it’s quite necessary to get a text alert or map view with a link to see where my order is…
It’s a platform where ppl shop expensive food…I’m sure I’m not asking for too much.
24 de setembro de 2021
Opinião espontânea
Resposta da Farmdrop
Hello there,
Thank you for your review. I'm very sorry to hear that your delivery was so late on the date you had booked, I hope that this reached you in the evening despite the delay. If you're still yet to hear back regarding a resolution to the delivery issue you suffered, please email hello@farmdrop.com and our team will help you out.
Many thanks,
Simon Whitlock
Customer Operations Manager
Lovely products with eco friendly…
Lovely products with eco friendly emphasis. Easy to use website and select convenient delivery slot. Will definitely use them again.
23 de setembro de 2021
Opinião espontânea
Fast delivery
Fast delivery! Fresh and nice fruits and veggies, and great costumer service! Thanks
22 de setembro de 2021
Opinião espontânea
Delivered on time all the fish we have…
Delivered on time all the fish we have used so far really nice
22 de setembro de 2021
Opinião espontânea
Great products and great service
Great products and great service. Recommended.
22 de setembro de 2021
Opinião espontânea
Happy customer
All nicely packed and even the birthday cake looked as if it was brought from a bakery around the corner.
22 de setembro de 2021
Opinião espontânea
Loved what I ordered...
Loved what I ordered and it came exactly when it was supposed to
22 de setembro de 2021
Opinião espontânea
Very good service all round
Very good service all round. Good, easy to use website. Clear date for delivery and staus messages to keep you up to date with progress. Friendly and polite delivery folks.
22 de setembro de 2021
Opinião espontânea
Everything delivered in perfect…
Everything delivered in perfect condition.
21 de setembro de 2021
Opinião espontânea
Best groceries delivery
great groceries, quite fair prices, I just feel like local and organic products should be more accessible in price to people, still feel like eating non toxic food is for the few privileged.
20 de setembro de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Teresa, thanks for your review.
It's always great to get positive feedback, and we're really happy to hear that you're enjoying the service. If there is anything we can help with in the future, or anywhere you feel we could be doing even better, our team are available via live chat or email.
Many thanks,
Simon Whitlock
Customer Operations Manager
Great selection of products great…
Great selection of products great prices will use regulary 😁
16 de setembro de 2021
Opinião espontânea
Could you consider a new donut recipe?
Hello, your corn tortillas were excellent but the donuts not so much . I thought they were much too hard, and I am talking about the round donuts with a hole and the filled ones as well. In fact they were left uneaten. We did like the pasteis de nata very much.
Delivery all went well and on time.
16 de setembro de 2021
Opinião espontânea
Resposta da Farmdrop
Hi Linda,
Thank you very much for your review. It's lovely to hear that you enjoyed the service with your delivery as well as the corn tortillas and pasteis de nata, but I'm sorry that the doughnuts didn't hit the spot. We'll make sure your feedback is passed on to the producers, and we'd be happy to reimburse you for the doughnuts you didn't end up eating. Please email hello@farmdrop.com and our customer team will take care of this for you straight away.
Many thanks,
Simon Whitlock
Customer Operations Manager
Fantastic range of products and great
Fantastic range of products and great, slick service !
16 de setembro de 2021
Opinião espontânea
Easy ordering process and great…
Easy ordering process and great products range! Fast delivery with every single item packed very carefully! Would not hesitate to recommend :)
11 de setembro de 2021
Opinião espontânea
Pretty atrocious service
In the morning told me that order had been delayed due to warehouse mixup and would be 2 hours late, halfway through the new window told me there was a routing error and it would be returned to warehouse, then when I demanded a refund, while giving me a full refund, told me that they would normally only refund items in stock..so apparently wouldn’t refund me normally when they screw up. Also got my name wrong in the follow up emails.
11 de setembro de 2021
Opinião espontânea
Resposta da Farmdrop
Hello Iain,
Thank you very much for your review. I'm really sorry to hear that you had such a poor experience with your last delivery, we seem to have had some operational issues on the day of your delivery, which caused the delay you mentioned. We're aware that the driver abandoned your delivery however the reasoning for why doesn't seem immediately apparent from the records we have.
Regarding the refund, I can confirm that the full amount has been refunded and you'll have this back on your card in a few days, if not already. Contrary to what you were told by the team member with whom you were speaking at the weekend, we will never penalise a customer for issues caused by us, and we will refund an order in full if a delivery fails due to our actions, and if it isn't possible to reschedule. The aforementioned team member has been spoken to about this point and about addressing you incorrectly.
I hope that we can move on from this and that you get to enjoy the high standard of service we expect across our operation. If you have any questions from here, please feel free to email hello@farmdrop.com, or use our site and app's live-chat service.
Many thanks,
Simon Whitlock
Customer Operations Manager
Resposta da Farmdrop
Hi there,
Thank you very much for your review. We're really pleased to hear that you're enjoying our service so far, if there's anywhere you feel we can improve our standard, please email hello@farmdrop.com to share any further feedback.
Best wishes,
Simon Whitlock
Customer Operations Manager
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.