Fast Pens Opiniões 

1307
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a fair few questions about my design, I got super fast responses, a solution to my problem and a really fast turn around that arrived in great time. Will definitely use again

Classificada 5 em 5 estrelas

Very easy ordering process. Image quality is very good and the pens are just right as giveaways for exhibitions. Delivery service was excellent! Can't really fault this company, and will definitely be... Ver mais

Classificada 5 em 5 estrelas

This company were amazing. We called them with an issue and needed pens delivered within 24 hours, they were happy, helpful and did just that! Couldn't reccomend more.

Classificada 5 em 5 estrelas

Excellent advice and assitance in the ordering process, fast production, and then full support and refund when the shipping company did not fuflfil their duty. Oh and forgot to mention the main: Beaut... Ver mais

Informações sobre a empresa

  1. Loja de artigos promocionais

Sobre Fast Pens

Escrito pela empresa

Fast Pens

Printed and engraved pens, pencils, notebooks & more

No Minimum Order
FREE Delivery
No Setup Fees
No Design Fees
Fast Delivery
Design Pens Online!

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1307)

128 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very poor quality printing faded small

Very poor quality printing faded small
And low quality
Nothing like the image on the proof I saw

If it was my fault. That’s fine but they must have seen the before letting it go through so zero communication zero quality control
I’m not very happy

6 de maio de 2025
logótipo da Fast Pens

Resposta da Fast Pens

Hi Paul,

Thank you for your feedback. We're really sorry to hear that your order didn’t meet your expectations.

We take all concerns seriously and would like the opportunity to investigate this further. One of our team members has been in touch to discuss your order. We’re keen to resolve this and make things right, so please do get back to us when you’re able.

Thank you again for bringing this to our attention.

Kind Regards

Fast Pens

Classificada 5 em 5 estrelas

Absolutely outstanding customer care…

Absolutely outstanding customer care and such a rapid service! It was a last minute order and I called the company to see when it would be ready, the lady I spoke to went above and beyond to help, so pleasant and accommodating! highly recommended!!

22 de abril de 2025
Classificada 5 em 5 estrelas

Very satisfied with quality and turnaround time.

We're very happy with the pens we ordered from Fast-Pens.co.uk and are looking to put another order in soon. I was able to use the design template on their website fairly easily, and the turnaround time for delivering the end product was very fast. Quality of the pens is great. Thanks again.

11 de abril de 2025
Classificada 3 em 5 estrelas

Disappointment with latest order from Fast Pens

I have had orders from Fast Pens before which I have been very happy with.
This order was estimated to arrive on a Thursday but I was then informed it would be over the weekend and it finally arrived on the Monday. Unfortunately, I was travelling outside the UK on the Saturday, so had to make arrangement's with a neighbour to look out for the delivery as I could not change the delivery instructions on the transporters website. Also, the delivery email stated that I had signed for it, which was difficult as I was not in the UK!
In addition, when I returned home and collected the package, the outside wrapping was very dirty and on opening the package the box the pens where in was crushed and ripped. The pens themselves where a mixture of loosely constructed and needed tightening, some with the nib down and some with the metal clip top having fallen off. The majority had slight ink staining on them and some needed to be gently scrubbed to remove the worst staining. In the end all the pens had to be inspected, missing bits re-added, tightened and checked that retraction worked and re-boxed.
I am not sure if the package was crushed by heavier packages, lost in transit for over a week or had been badly checked and packaged at source.
I am disappointed on this occasion as the product and service in previous orders has been excellent.

7 de abril de 2025
logótipo da Fast Pens

Resposta da Fast Pens

Hi Steven,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.

We’re very disappointed to learn that your order arrived in such poor condition and understand how frustrating the delay and damage must have been. We always aim to deliver our products in perfect condition and on time, and we sincerely apologise that this wasn’t the case for you.

It appears that this issue was due to mishandling by FedEx during transit. We’ve already contacted them regarding your delivery to investigate what went wrong and to ensure this doesn’t happen again for you or any of our customers.

We’re incredibly grateful for your past orders and continued support, and as a gesture of goodwill, we’d like to offer you a discount on your next order. Please get in touch with our team directly and we’ll make sure it’s applied for you.

Best regards,

Fast Pens

Classificada 5 em 5 estrelas

Excellent experience

Quality product, great price, excellent comms, very helpful staff, website provides the option to talk directly to the staff to discuss printing requirements. Fast delivery (not surprisingly).

31 de março de 2025

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