Very helpful staff (Emma at Ambleside branch). Friendly, no pressure and excellent service. Lovely quality clothes. Everything I have bought over the last few years has washed well and lasted. Def... Ver mais
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I visited the Ambleside store today for a browse and came away with a lovely green cotton jumper and the scarf which had been paired with it. I also noticed a lovely gents blue shirt paired with a woo... Ver mais
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Excellent service. Made to feel welcome. Excellent service given . Good advice and recommended to my friends and when at work my customers 🙂. Thanks for extra special help Grace by going out of yo... Ver mais
A empresa respondeu
Love Ambleside FatFace because staff are always so friendly and helpful. Bought one T-shirt but then ordered more online in different colours - great quality! My husband really likes them. Quick effi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
7 Market Cross, LA22 9BT, Ambleside, Cumbria, Reino Unido
- 01539 431099
4,9
Excelente
79 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Couldn’t be more helpful
I recently purchased a pair of cargo pants from Fat Face Ambleside, and I couldn't be happier with my experience. The pants are not only comfortable but also stylish, blending functionality with a great look. The assistants Emma and Ann were incredibly friendly, always wearing smiles and going out of their way to assist me. I highly recommend visiting Fat Face Ambleside for both their quality products and exceptional customer service.
4 de março de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hi Bridget,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
#help them
A rich man purchased my whole family and sold them to McDonalds as fry cooks.
15 de dezembro de 2023
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Good Morning,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service provided! We love to hear such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
Had a great experience the other day at Ambleside Fatface, staff member Grace was incredibly helpful and friendly. I wish all customer service was this good!!
7 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Good Morning Manluha,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Ambleside Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Lovely staff
Lovely staff, very attentive. When in fitting room was asked if anyone needed other sizes which was very helpful as my husband was off fusing someone’s dog 😆. Server was Jess, lovely lady
2 de março de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hi Lisa,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Very pleasant experience made all the…
Very pleasant experience made all the better for the assistant Jess who served us and had time to engage in conversation about suffolk as we had just arrived here for a weeks holiday good old suffolk girl.
2 de março de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Emma the manager recommended an…
Emma the manager recommended an gorgeous cardi, sourced another in a different colour for delivery to my house for free and helped/served by another lovely lady. Even made sure I got my blue light discount x
25 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Ambleside store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
I visited the Ambleside store and Jess…
I visited the Ambleside store and Jess assisted my purchase of a men’s pullover. She was very friendly and made the experience very pleasant.
15 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent service from Emma she went…Darcey dress
Excellent service from Emma she went out of her way to make sure I got the dress I wanted as was concerned about the fit.
Thanks so much ordered a second dress online as was confident it would fit perfectly thanks to Emma.
9 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience with our crew instore. We hope you love your dress, and look forward to welcoming you back soon!
Take care. -GM
Very poor customer service in the…
Very poor customer service in the Ambleside Store. The ‘Crew’ member at the till didn’t acknowledge me when taking payment. Not a hello, please or thank you. Come on Fat Face you can do better. Rather than shopping at my local store next time, I think I’ll go on-line.
30 de janeiro de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave your review.
I am so sorry to hear that you have had this experience in one of our stores. We will be sure to pass your feedback on for further review.
If we can assist further in any way, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -GM
Excellent customer service at Fatface Ambleside …
I was visiting the Ambleside store and was served by Emma Jane the customer service I received was just so efficient, super friendly and overall seamless . I will definitely be visiting the store again . An easy Five stars 😊
13 de janeiro de 2024
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hello Juliana
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ambleside store - this is great to hear.
Take care, RL
Excellent customer service
Was visiting the Ambleside store and was served by Emma Jane I cannot fault her customer service she was efficient, super friendly and just made it a pleasant experience . I do love Fatface !!! Five stars easy !!
4 de janeiro de 2024
Resposta da FatFace - AMBLESIDE 2
Hello Julie
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ambleside store - this is great to hear.
Take care, RL
We ordered in one of your shops who did…
We ordered in one of your shops who did not have the required size we were looking for but were told it could be delivered free of charge to oue home. Asked about the sizing, the assistant told us they were generous in the sizing so we ordered a 3xl they did not even offer to show us the size in another product,
We received an email saying due to a 'technical' issue we wouldn't be getting the item and would receive a full refund which we did receive
Went on line and ordered the same said item at a considerable more cost. It arrived and the item is very 'snug' fit to say the least!!
The assistant did not seem very interested in serving us as she was getting a 'queue'
The quality is fine, however overall experience was very disappointing don't think we will be ordering/buying any more of your products
29 de novembro de 2023
Resposta da FatFace - AMBLESIDE 2
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Ambleside store. We train all of our crew members to provide a high level of customer service to our customers so this is very sad to hear that this is not the experience you have received.
I can confirm that I have flagged this with the appropriate department for future consideration to ensure that this does not happen again.
EP
Great customer service
I visited the Ambleside store today and received great customer service. The member of the Fatface team was very friendly and helpful
23 de novembro de 2023
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent Customer Service
I visited this store on 30th September. The customer service I received from Emma was fantastic. Nothing was too much trouble. It was an enjoyable retail experience even though I didn't buy anything. Thank you Emma and the other girls in the shop. You exemplify excellence in customer service.
30 de setembro de 2023
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
I have always loved Fat Face & make…
I have always loved Fat Face & make sure I visit their shops when on holiday (we don't have a local store near where I live).Staff are always very helpful....they didn't have our size in store but I was able to order the product online without any hassle or fuss...delivery was quick.
11 de setembro de 2023
Resposta da FatFace - AMBLESIDE 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! SK
Excellent service
Very helpful staff, super friendly and pleasant. Very nice store
27 de junho de 2023
Resposta da FatFace - AMBLESIDE 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments.
Have a great day!
Take care, SK
Helpful staff polite
28 de junho de 2023
Resposta da FatFace - AMBLESIDE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Women’s Sussex Jacket
My Wife wanted a Sussex Jacket but there were non on display. Emma-Jane at Ambleside fetched two from Storeroom and was so helpful. We bought a size 14.
5 de junho de 2023
Opinião espontânea
Resposta da FatFace - AMBLESIDE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Helpful and pleasent service
Helpful and pleasent service. Clean and well laid out shop.
24 de abril de 2023
Resposta da FatFace - AMBLESIDE 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
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