FatFace Banbury, Oxfordshire. Went in to this shop today and would like to say a huge thank you to SARA who was absolutely amazing. Fabulous customer service, so helpful. After a major operation and... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB
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Leia as opiniões dos outros
Local Store Gateway Banbury, staff are friendly but professional, do not hassle you while browsing which can make one uncomfortable, so a huge plus. The staff give honest opinions, will give fantastic... Ver mais
A empresa respondeu
I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing butto... Ver mais
A empresa respondeu
Great customer service. Very easy to order. Good quality product and nice fit, as described. Order arrived on time and the staff at the local store were delightful to deal with - very helpful and plea... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, Reino Unido
- 01295 276241
4,8
Excelente
176 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great place to shop
Great place to shop, friendly staff and easy, efficient order collection.
28 de novembro de 2024
Resposta da FatFace - BANBURY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BANBURY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and polite staff in store
I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing buttons, I felt that I couldn’t have made it look like new myself. So I bought it online instead and it arrived in perfect condition.
3 de setembro de 2024
Resposta da FatFace - BANBURY
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality, as always
This is my third long cardigan from Fat Face. The others are still in perfect condition and I wear them regularly. This one is just as well made and I’m sure I’ll be glad of it as the weather cools down.
2 de setembro de 2024
Resposta da FatFace - BANBURY
Hello Lois
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BANBURY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice clothing
Nice quality clothing. You lost a star because of the reluctance to supply a printed receipt in the Banbury store
11 de agosto de 2024
Resposta da FatFace - BANBURY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good quality smart kit!product
Good quality product, delivered promptly and value for money!!
13 de agosto de 2024
Resposta da FatFace - BANBURY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ease of ordering
12 de agosto de 2024
Resposta da FatFace - BANBURY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly and helpful assistance from…
Friendly and helpful assistance from staff
12 de julho de 2024
Opinião espontânea
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Excellent in person experience both…
Excellent in person experience both choosing, buying and returning item and speedy online delivery of the shorter length of the same item, which was not available in store originally.
19 de junho de 2024
Resposta da FatFace - BANBURY
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Went looking for a dress for a wedding
Went looking for a dress for a wedding. Lauren was most helpful in assisting me choose a style which most suited. The store didn't have my size in stock so Lauren arranged for it to be delivered by post. It arrived on the 24th and I am well pleased with it and the service I received!
21 de junho de 2024
Opinião espontânea
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave us your 5* review.
I am pleased to hear you had a positive instore experience, and have enjoyed using our instore ordering service. We hope you love your Dress!
Take care. -GM
Lewes dungarees …
Really pleased with the fit of the Lewes dungarees.
Great price and great service at the Banbury Fatface store.
31 de maio de 2024
Resposta da FatFace - BANBURY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Banbury store and that you received great service here and that you are loving your new dungarees. I hope you continue to have a great shopping experience with us.
All the best, MM
Quick and easy to exchange
I have to exchange to a bigger size Sweatshirt and it was easy process with a smile from the staff and also delivered within one week…thank you
31 de maio de 2024
Resposta da FatFace - BANBURY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always a great experience visiting this…
Always a great experience visiting this shop. Clothes are generally good quality and lovely to wear. Staff here are friendly polite and helpful.
10 de maio de 2024
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
My go-to brand
Great quality clothes with an ethical backdrop. Staff are always super friendly and helpful.
8 de maio de 2024
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
You left the security tag on!!
You left the security tag on!!
I’ve now got to do a 30 mile round trip to get it removed!!
3 de maio de 2024
Opinião espontânea
Resposta da FatFace - BANBURY
Good Morning, I do apologise this scenario has occurred. Unfortunately the only way to remove the tag is in-store but we will forward on your experience to improve our service for the future. I hope you have a nice weekend! TS
Impressive service
I was really impressed by the service I received from Jordan in the Fat Face store in Banbury. He was friendly, polite and very helpful. Nothing was too much trouble for him even though it was getting close to closing time!
30 de abril de 2024
Opinião espontânea
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
The staff making you feel special
The staff making you feel special, but the clothes sizes limited which can be very frustrating at times
23 de abril de 2024
Resposta da FatFace - BANBURY
Hi Diane,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. Please be assured I will be passing your feedback onto the appropriate department so this can be taken into consideration moving forward.
Take care, LC.
Excellent customer service
Item I was looking for couldn't be found in my size in store but the store assistant checked delivery just received and found it for me in correct size.
16 de abril de 2024
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased our crew were able to assist you with this. We hope you love your purchase, and we look forward to welcoming you back soon!
Take care. -GM
Great service from store
11 de abril de 2024
Resposta da FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your review.
We are glad to hear you received great service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
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