I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... Ver mais
A empresa respondeu
Localização
Alterar localização4 St Lawrence Street, SouthGate, BA1 1AN Bath, Somerset, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... Ver mais
A empresa respondeu
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... Ver mais
A empresa respondeu
Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, Reino Unido
- 01225 465752
4,8
Excelente
203 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My order hasn't been delivered
15 de novembro de 2023
Resposta da FatFace - BATH
Good Morning John,
Thank you for taking the time to leave us a review.
I am sorry to hear you have not received your order. I have sent you a email directly in regards to your order.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
All great
All great, ordering easy, click and collect all good. Dress is lovely and fitted perfectly.
13 de novembro de 2023
Resposta da FatFace - BATH
Hello Jenn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great place to shop.
Assistants in Fat Face Bath are very helpful. Recently I have ordered on line and the parcel arrived promptly within 3-5 days and very well packed. Always a lovely selection of goodies online and in the Shop.
30 de outubro de 2023
Resposta da FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - BATH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent website with good information…
Excellent website with good information re sizing .
Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme!
Returns easy with online home printing labels. Very helpful and polite customer service in Bath store when I phoned re stock for boots .
20 de outubro de 2023
Resposta da FatFace - BATH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I was extremely impressed by Drew who…
I was extremely impressed by Drew who works at the Fat Face store in Bath. I had already asked one of the sales assistants about some combat trousers and she said she didn’t know and didn’t seem to fussed. However, I then asked Drew who was instantly “on it” she asked for a colour, description and went off to find them. She went to the stock room and within minutes was back with trousers. She was so very helpful, courteous and friendly. An absolute star and asset to the company. Customer service at its best. Thank you Drew, amazing.
28 de outubro de 2023
Opinião espontânea
Resposta da FatFace - BATH
Hello thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BATH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Jeans o.k bit a little bigger around…
Jeans o.k bit a little bigger around back side!
31 de agosto de 2023
Resposta da FatFace - BATH
Hi Lee, Thank you for your feedback. I am very sorry to hear that you were disappointed with the fit of this item. Please be assured your feedback will be passed onto the appropriate teams to review. Take care KS
Well made fun clothes for children
17 de setembro de 2023
Resposta da FatFace - BATH
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Thank you Roberta in the Bath store
Roberta in the Bath store was extremely helpful in locating an item I was looking for from another store and reserving it for me to collect which I did yesterday.
12 de setembro de 2023
Opinião espontânea
Resposta da FatFace - BATH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service
The shop was tidy and an airy space to browse. Leo, the assistant was very helpful and searched for products that were not available on display.
Leo's service was polite, professional and made us want to return to the store again!
Thank you
12 de setembro de 2023
Opinião espontânea
Resposta da FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
good overall experience
Staff were nice in the shop. Clothes seem good quality (if quite expensive, esp the children's). A couple of returns (one in the shop, then one online) were dealt with quickly and easily.
30 de agosto de 2023
Resposta da FatFace - BATH
Hi Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for the product to arrive…
Still waiting for the product to arrive at Bath store
31 de agosto de 2023
Resposta da FatFace - BATH
Hi Brian, thank you for taking the time to leave a review. I'm so sorry that you didn't receive notice that your order was ready to collect - I can see that it reached your chosen store on 05/09 and can be picked up whenever is convenient for you. If there is anything else we can help with, please don't hesitate to get in touch. CD
Friendly and Efficient
Good sale on at the moment.
Friendly and efficient staff.
26 de agosto de 2023
Opinião espontânea
Resposta da FatFace - BATH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service once again from FatFace.
17 de agosto de 2023
Resposta da FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I have only positive comments
I have only positive comments. The products arrived promptly, and were well packaged. I loved the dresses that I ordered, however only one was suitable. I returned the others to store, where the refund was handled efficiently.
17 de agosto de 2023
Resposta da FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
So pleased you do short lengths
Delighted with both trousers - scarf print and geo print . Short length is perfect .
11 de agosto de 2023
Resposta da FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
EP
In store order not placed correctly.
Ordered my daughter a T-shirt from in store as not in stock in the correct size. Advised 3-4days for delivery. Needed for holiday in 16 days. Did not arrive - called customer services who advised me that the order had not been placed correctly. Asked for this to be sent next day as a gesture of goodwill as leaving for holiday in 4 days time. Sent standard delivery and arrived after we left for holiday.
26 de julho de 2023
Resposta da FatFace - BATH
Hi there. We deeply apologise to hear that this has happened. Unfortunately, our express delivery option is turned off during our sale periods so we can keep up with the sheer amount of orders that we receive during this period. We deeply appreciate your feedback and we hope next time around we do things a little better. - RS
Ordering and delivery straightforward…
Ordering and delivery straightforward and speedy. Dress good quality and true to size.
9 de agosto de 2023
Resposta da FatFace - BATH
Thank you so much for you review. Thrilled to hear you received your items quickly! 🏃♂️💨 - RS
Lily lightweight parka from Fatface, Bath
I bought a Lily lightweight parka from Fatface in their Bath store. A lovely member of staff, Ravisha, brought out 3 types of raincoat for me to try on. I didn’t have a lot of time but she was friendly and very helpful and so it was an enjoyable shopping experience.
2 de julho de 2023
Opinião espontânea
Resposta da FatFace - BATH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a pleasant encounter in our Bath store with Ravisha. I will be sure to pass on your comments to the store. I hope you continue to have an enjoyable experience in our stores.
Take care, MM.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.