Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Ver mais
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Localização
Alterar localização5/7 Auction Street, IP33 3FA Bury�St�Edmunds, Suffolk, GB
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Leia as opiniões dos outros
Nice cardigan. Had to by another online in one size up to allow for wearing a dress underneath, but nice quality. Smooth return and efficient collection in store.
A empresa respondeu
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... Ver mais
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Usually buy shorts in Crew but went to compare in Fatface. Was welcomed by assistant on entry. Browsing the range when he politely offered to help and explained sizing and availability of fitting roo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Reino Unido
- 01284 764247
4,6
Excelente
184 opiniões
Pede aos clientes que escrevam opiniões
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Resposta da FatFace - BURY ST EDMUNDS
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service by Sarah
Great customer service by Sarah a few weeks back. She patiently answered my questions about the different fit of jeans and made really great suggestions about what might work best for me. A credit to FatFace and I definitely will
shop here again 🙂
10 de junho de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hello Kate,
Thank you for sharing your recent experience in our Bury St Edmunds store with us.
Please be assured that this will be passed onto the crew member involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Always the best quality clothing you…
Always the best quality clothing you can buy!
3 de junho de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Perfect item
Very happy with my online purchase. I wasn’t sure if the size so ordered 2 and was able to return the incorrect size to my local shop. I then ordered the same item in a different colour.
30 de abril de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fabulous shop and staff
The staff in this shop are superb. They're extremely helpful, courteous and a pleasure to do business with. The item I bought is beautiful and excellent quality. I know I'll get a lot of wear from it. I highly recommend Fat Face.
12 de maio de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Bury St Edmunds store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Easy process
Easy ordering, which was quick to deliver and notify. Easy to return items.
22 de abril de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
For the first time I’m going to moan…
For the first time I’m going to moan about Fatface Breton tops. I have around 35 of these tops they are my staple go to top they are soft, wash well and comfortable plus they look great however my recent purchase of the green one without stripes is thin and hasn’t washed well and sadly won’t last like the others which is disappointing because your paying a premium for them. Ever so sorry to be negative 🙏🏻
5 de abril de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hello Louise
Thank you for your review.
I am so sorry to hear about the item. I have flagged this with the appropriate department for future consideration.
EP
I got the boyfriend jeans for my mum
I got the boyfriend jeans for my mum, this is the second pair. She said its best jeans she ever had. Very quick delivery and always great service from FATFace. Also staff in Bury st Edmunds shop friendly and helpful.
3 de abril de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff when I ordered wrong size
6 de abril de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic experience
Myself and my mum visited fat face today to do some holiday shopping - both of us are regular shoppers at this store but the service we received today by Sarah, Georgia and Clara was out of this world. All 3 ladies went above and beyond with the service they provided us. They brought various products out which weren’t displayed on the shop floor yet, gave honest and valued opinions, found alternative items which met my mums taste and really supported us with our purchases.
These lady’s made our shopping experiance one of the best we’ve had and felt that they deserve recognition for their amazing skills!
13 de abril de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
We just love fat face quality!
30 de março de 2024
Resposta da FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Jumper
Ordered a jumper online, fast and efficient service.
Pleased with the purchase, as described.
23 de março de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your review.
We are so happy to read you love your new item, and have enjoyed using our service! We look forward to welcoming you back soon.
Take care. -GM
Superb service from local branch staff
The Bury st Edmunds staff are fantastic. Always friendly and helpful.
25 de março de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bury St Edmunds store
Bury st Edmund’s fatface were fantastic. Brilliant customer service and very helpful
1 de abril de 2024
Resposta da FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful assistant who checked if…
Very helpful assistant who checked if the dress came in a short length, and then ordered 2 sizes for me to try at home
21 de março de 2024
Resposta da FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Thank you Georgia
Thank you to Georgia who was so so helpful (and patient) helping me choose an outfit for an upcoming event. Also thanks to the whole team in Bury St Edmunds for always making us (inc. our little cockapoo) feel so welcome.
23 de março de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Shoutout to Lisa in sales at Fatface
Shoutout to the amazing lady Lisa who went above and beyond to assist me! Her exceptional support and guidance with clothes truly make a difference. I can't thank her enough for her patience, expertise, and dedication. She's a true gem in customer sales! Because of Lisa's outstanding help, I'll definitely be returning for future assistance and shopping. It's rare to come across such remarkable individuals who genuinely care about their customers. Thank you, Lisa, for your incredible work and service! You made my day a few times and my experience at FatFace unforgettable.
20 de março de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hi there, we thank you greatly for leaving this lovely 5* review. It is amazing to hear of the experience you've had in our Bury St Edmunds store. We will pass the comments on to them and I'm sure they will love to read this! Have a wonderful day! Kind Regards TS
Nice shop plenty off space to walk…
Nice shop plenty off space to walk around nice and clean,very helpful staff the younge woman helped me find what I was looking for. Thankyou
26 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great, friendly service
The lovely ladies were very helpful with my online order that I collected (& then changed size). Quick effective service. One very happy customer - thank you ☺️
13 de fevereiro de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience with FatFace
Great experience with FatFace. The items I bought are gorgeous and top quality. Delivery was pretty swift and items packaged nicely. I highly recommend FatFace.
6 de fevereiro de 2024
Resposta da FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!
Take care.- GM
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