I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... Ver mais
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Leia as opiniões dos outros
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Ver mais
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Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Ver mais
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We are regular visitors of this shop but was away for a while. When visited last week we met this lovely person who was extremely helpful but professional. He is an asset to your organisation. Grant,... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Reino Unido
- 01223 354794
4,7
Excelente
146 opiniões
Pede aos clientes que escrevam opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic service
Fantastic service! It's always great to go into a shop which has welcoming, attentive staff, and of course, lovely clothes! Couldn't recommend enough!
11 de maio de 2024
Opinião espontânea
Resposta da FatFace - CAMBRIDGE 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Cambridge store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Easy click and collect
Easy to order online and collect in store. Arrived quicker than expected!
25 de abril de 2024
Resposta da FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Issue resolved promptly in store
Excellent customer service in store after I had an issue with my E-receipt not arriving. Thank you!
23 de abril de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello,
Thank you for your review, we are very sorry that you did not receive your E-receipt from our store.
I can see you have emailed us about this and I will now get back to you.
Take care, SW.
From the time I have put my order in
From the time I have put my order in, I was kept updated where the order is until received. I have also visited the shop in Cambridge and received very good service.
26 de abril de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello Agnes
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -GM
Good quality material and good feel
25 de março de 2024
Resposta da FatFace - CAMBRIDGE 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and the quality and fit of it. I hope you continue to enjoy our products as much as we do.
All the best, MM
Suitable for all ages
Have been shopping with them for years. Clothes are well made, and have never been disappointed. Delivery, and,service faultless.
2 de abril de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality kit
21 de março de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great customer service in store
They sent me the wrong item initially, and what I had ordered had then sold out online so I was not able to replace it. However, they were exceedingly friendly and helpful when I went in store and exchanged it for an item similar to what I had tried to order for no cost. The lovely people running the Cambridge store were very understanding and very friendly and really turned around the situation.
20 de março de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Too big and buggy
The pair of jeans arrived quick
But they are too big and have stretched far too much they look too buggy
19 de março de 2024
Resposta da FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave us this review.
I am sorry to read that the product wasn't suitable for you on this occasion. We will be sure to pass your feedback on.
If there is anything else we can support with, please do not hesitate to get in touch.
Take care. -GM
Frustrating and time wasting!
Good morning, I tried on your lovely blue fur coat in a size 10 in store but unfortunately it didn’t quite fit. So I went online and ordered it in a size 12 but it fitted me the same as a size 10. So now I’ve ordered a 14 and it’s perfect!. I’ve also bought a Black puffer coat in store in a size 10 and that also fits perfect. Can be a bit frustrating when you know your size but they’re not actually sewn into the labels of the items you’re trying on .😱
19 de janeiro de 2024
Resposta da FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so sorry to learn that the sizing of this item was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team :customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Have a great weekend. -GM
Great quality and style
Great quality and style. Returns are very easy and everyone is very kind in the shops.
11 de janeiro de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - CAMBRIDGE 2
Hi Lisa
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear.
Take care, RL
Easy to order and fast delivery
Easy to order and fast delivery, unfortunately had to return it which was quick and easy. The staff were polite and friendly.
4 de janeiro de 2024
Resposta da FatFace - CAMBRIDGE 2
Hello Pat
Thank you for taking the time to leave your review. I am very pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear.
Take care, RL
Quality is good and also it’s easy to…
Quality is good and also it’s easy to return
12 de dezembro de 2023
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In-store collection went very well
I ordered a present for my husband, to be collected in-store. I was kept well-informed about the status of my order, and when I went into the shop the item was ready for me, so the whole shop was less than 2 minutes. Great service.
8 de dezembro de 2023
Resposta da FatFace - CAMBRIDGE 2
Good afternoon, Melissa.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon.
Take care, JB
Enjoyable shopping experience
Good quality stylish clothing at a reasonable price. Wonderful staff who are helpful and friendly.
1 de dezembro de 2023
Resposta da FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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