Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... Ver mais
A empresa respondeu
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Ver mais
A empresa respondeu
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Reino Unido
- 01244 311486
4,9
Excelente
244 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought a fairisle sweater online which…
Bought a fairisle sweater online which was too small, took it to Chester store swap and they where very helpful nothing was too much trouble
27 de novembro de 2022
Resposta da FatFace - CHESTER 2
Hello Rob,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Satisfied customer
Purchased items online but returned to my local store as they were too big. Prompt delivery and excellent customer service in store.
12 de novembro de 2022
Resposta da FatFace - CHESTER 2
Hi Sally,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
kept in touch about delivery
kept in touch about delivery. delivered when said.
12 de novembro de 2022
Resposta da FatFace - CHESTER 2
Thank you for this amazing review. We are thrilled to hear that you received the level of service that we adhere to and we hope you love your new items! - RS
Returned a pair of Boots to Chester…
Returned a pair of Boots to Chester Fatface store as the fit was not quite right and therefore uncomfortable.
Once home I reviewed my on-line banking and rather than have a refund, I had been charged for the Boots. I telephoned the shop and was advised due to data protection I had to return to the store to sort out a refund. I then had to travel back to Chester, 30 minutes away, pay for parking and return to the store. I had no apology from the shop assistant or the Manager for the great inconvenience and cost that I had to incur, the staff stating it was human error! Terrible service.
14 de novembro de 2022
Resposta da FatFace - CHESTER 2
Hi there. I am deeply sorry for the inconvenience caused following your trip into store. We have sent this information over to the appropriate team for a follow up and we will be in touch with you soon - RS
I haven’t received my parcel yet had…
I haven’t received my parcel yet had email from Evri to say they had it on 8 November but still haven’t received it
8 de novembro de 2022
Resposta da FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your review. I can see that you haven't contacted us in regards to this query, so I have just sent you an email to resolve this for you. Thank you, LE
Amazing quality mens clothing
Amazing quality mens clothing, great fit every time! I'll be a customer for life
20 de outubro de 2022
Resposta da FatFace - CHESTER 2
Hi Steve
Thank you for taking the time to leave us your review.
This is what we like to hear, your lovely feedback is most welcome!
Have a good afternoon! TG
The customer service we received was…
The customer service we received was excellent.
I sought advice about the size of a jumper I was trying on and was given an honest opinion and advice on how the jumper should be worn.
1 de novembro de 2022
Resposta da FatFace - CHESTER 2
Thank you for your 5* review!
It's great to hear you were happy with your recent instore shopping experience!
Have a lovely afternoon! TG
Visited the Chester store and loved it
Visited the Chester store and loved it. The staff were exceptional, especially Anna. Beautiful store and lovely things.
3 de novembro de 2022
Opinião espontânea
Resposta da FatFace - CHESTER 2
Good afternoon, Kaz
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Comfy slippers
Love the sheepskin slippers, so ordered a pair for myself and a pair for my daughter. Very comfy and good fit. Would recommend. Received within a couple of working days, quicker than expected.
14 de outubro de 2022
Resposta da FatFace - CHESTER 2
Hi Sue,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day!
Take care - KS
I returned goods
I returned goods because it was too big. It was easy in the shop.
7 de outubro de 2022
Resposta da FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Orders online arrive promptly
Orders online arrive promptly, any returns to shop in Chester dealt with professionally and pleasantly. Clothes excellent quality and hurrah, women's items have pockets!
24 de setembro de 2022
Resposta da FatFace - CHESTER 2
Hi Georgie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought top in Chester
Bought top in Chester, friendly staff, helpful, would recommend
20 de setembro de 2022
Opinião espontânea
Resposta da FatFace - CHESTER 2
Good Afternoon Eileen
Thank you for your review,
I am so pleased to hear of your recent experience in our Chester store, please be assured that this will be passed onto the crew members involved for you.
Have a lovely day.
EP
Shopping online & in-store with FatFace
Recently ordered items excellent service from placing the order to receiving and unfortunately having to return an item due to a size problem. Received refund very promptly. Professional and prompt service as always. Shopping online or in-store you receive excellent service.
30 de agosto de 2022
Opinião espontânea
Resposta da FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great store in Chester
Great store in Chester. Staff extremely professional and friendly.
24 de agosto de 2022
Resposta da FatFace - CHESTER 2
Good afternoon, Alan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Very friendly staff
Very friendly staff, lovely quality children's clothes.
5 de setembro de 2022
Opinião espontânea
Resposta da FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service and a very nice product
Excellent service and an excellent garment
5 de setembro de 2022
Opinião espontânea
Resposta da FatFace - CHESTER 2
Hi Kenny, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff
Great customer service as always in Chester. Staff are kind, helpful and funny, and it’s a pleasure to shop there.
4 de setembro de 2022
Resposta da FatFace - CHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Very friendly staff
Very friendly staff. Very happy with my purchase.
1 de agosto de 2022
Opinião espontânea
Resposta da FatFace - CHESTER 2
Hi Phillipa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHESTER 2
Hi Thomas, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products/service
Always like fat face ,pleased to see quality and style still as good as ever. Staff were excellent in this Chester store
20 de julho de 2022
Resposta da FatFace - CHESTER 2
Hello
Thank you for taking the time to leave us a review.
It's great to hear positive feedback regarding your store experience in the Chester Store and you are happy with the FatFace range.
Have a good day ! TG
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.