Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Ver mais
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Leia as opiniões dos outros
The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... Ver mais
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Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Ver mais
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I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Reino Unido
- 01244 311486
4,9
Excelente
244 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good selection and reasonably priced
Good selection of reasonably priced clothes for both men and women. Good fit and a range of lengths although a shorter length option in the midi dresses would be helpful.
Friendly customer service
15 de abril de 2025
Resposta da FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good experience very nice staff…
Very good experience very nice staff and helpful.
13 de abril de 2025
Resposta da FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The girls were really helpful and…
The girls were really helpful and patient with my purchases and exchanges. My kids had an area to go and colour whilst I looked around the shop, which is handy and the staff ever suggested places to take my children too......The ice creams were amazing too thank you
26 de março de 2025
Resposta da FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Love the quality of the clothing is…
Love the quality of the clothing is amazing would highly recommend this
10 de fevereiro de 2025
Resposta da FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely purchase and excellent customer service
Lovely purchase, excellent customer service and communication. Thank you
23 de dezembro de 2024
Resposta da FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on 2 of December for the 8th…
Ordered on 2 of December for the 8th told it would be delivered on the 18th then after that had to cancel and reorder then sent to next store not fatface
13 de dezembro de 2024
Resposta da FatFace - CHESTER 2
Hello Keith
Thank you for taking the time to leave your review. I am sorry to hear that you have had a poor delivery experience, I can understand your frustration. I will be sure to pass this to our warehouse for their attention.
Take care, LE
A stress-free shopping experience.
After ordering I was kept informed when my parcel was delivered to the shop and given ten days to collect it.
The girl in the store was very pleasant, efficient and quickly found the item.
However I could have done with more options for a home delivery, as I was only offered one date which was not convenient.
8 de dezembro de 2024
Resposta da FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer facing staff 100% ....
Customer facing staff 100% ..... not pushy, knew their business.... Happy customer. BUT ordered on-line for delivery to store. It DID'NT happen on day .... no advisory from on-line .... added journey .... would have been cheaper delivery to destination!!
3 de dezembro de 2024
Resposta da FatFace - CHESTER 2
Hello Michael
Thank you for taking the time to leave your review and for providing your comments. Your feedback will be passed to all relevant departments.
Thank you, LE
Another successful visit to Fatface
Shopping at Fatface Chester is always a good experience and my visit today has been no different. The staff were helpful, efficient and friendly - it required an exchange of one of the items that I had bought online to collect in store. I'm delighted with
my purchases and with the help I received. Thank you
6 de dezembro de 2024
Resposta da FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHESTER 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service, garment arrived on time. All just as I had expected, top fine, fits well. Polite, helpful staff on collection from the shop.
All good. Thank you !
30 de outubro de 2024
Resposta da FatFace - CHESTER 2
Hello Annie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chester store - this is great to hear. Take care, LE
I collected my order in store
I collected my order in store. It arrived quickly and the staff at the Chester Branch are extremely helpful and efficient.
29 de outubro de 2024
Resposta da FatFace - CHESTER 2
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Practical and good qality.Good quality clothing
Good quality clothing; follows fashion directions without being for the under 25s only.
Wish we could get click and collect here though as Post is not reliable with delivery times and I'm often out.
9 de setembro de 2024
Resposta da FatFace - CHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love this store!
It’s difficult to say what I like most about FatFace. The sales staff are always helpful and the clothes selection can’t be beat. I can usually find my size, if not in the store, then online. And the quality of the clothing is A plus! I highly recommend this store to everyone.
17 de agosto de 2024
Resposta da FatFace - CHESTER 2
Hello Cheryl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly, cheerful shop assistants
Went to the Chester branch. Very organised and neat the display of items in the shop. Comfy seat was handy. My daughter is pregnant. She was waiting for me to find a top. I waited a bit behind two others at the till. Another shop assistant retrieved the other one. Then I was served by a lovely, friendly assistant with a big smile. Even commentate on what I bought. Her name was jelena.
24 de agosto de 2024
Opinião espontânea
Resposta da FatFace - CHESTER 2
Good morning Melanie
Thank you for taking the time to leave your review and for providing your positive feedback on your store visit - I will be sure to pass your comments to the store team.
Thank you, LE
New Snoopy tote bag
Really pleased with my new Snoopy tote bag which is reversible
16 de agosto de 2024
Resposta da FatFace - CHESTER 2
Hi,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. It's great to hear that you are happy with your purchase. Many thanks-AB.
Resposta da FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Have loved your clothes for years...my…
Have loved your clothes for years...my late husband looked fab in your mens' shorts! He would put them on in April and keep them on until October every year...our son now wearing your jeans which suit him perfectly! The team in your Chester branch always friendly and welcoming...its a lovely place to go.
16 de julho de 2024
Resposta da FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff and quick service as usual
5 de julho de 2024
Resposta da FatFace - CHESTER 2
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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