Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... Ver mais
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Leia as opiniões dos outros
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Ver mais
A empresa respondeu
Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... Ver mais
A empresa respondeu
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Reino Unido
- 01244 311486
4,9
Excelente
262 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly and quick service.
Quick and reliable service and friendly staff when I collected my product
23 de outubro de 2023
Resposta da FatFace - CHESTER 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Bought an unusual dress from them…
Bought an unusual dress from them recently . Beautiful. Also can’t get enough if the knitwear .
21 de outubro de 2023
Resposta da FatFace - CHESTER 2
Hi Lynn
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace
Can always rely on FatFace to deliver quality items on time. Easy to pick up from store and try on there. Pleasant staff
17 de outubro de 2023
Resposta da FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good fast delivery
16 de outubro de 2023
Resposta da FatFace - CHESTER 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
I have not yet received the item
I have not yet received the item.
I received an email to say this has been dispatched but i am still waiting for an email telling me I can collect the item.
2 de outubro de 2023
Resposta da FatFace - CHESTER 2
Hello Sam, thank you for taking the time to leave a review.
Your Click & Collect order arrived in your chosen store on 03/10 and you were emailed on this date, and sent a reminder on 08/10. Please check your junk folders in case our emails have arrived there.
In future, you can always phone your chosen store to check if your parcel has arrived and they will be happy to check for you.
I hope you love your new items!
All the best, LB
Good products however fatface are…
Good products however fatface are becoming more expensive and this has to be looked at or profitability will be affected by more products going into sale
1 de outubro de 2023
Resposta da FatFace - CHESTER 2
Good afternoon, William
Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.
Take care, JB
Resposta da FatFace - CHESTER 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Resposta da FatFace - CHESTER 2
Good afternoon, Nicola
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Just love FatFace clothes… great…
Just love FatFace clothes… great customer service!
8 de setembro de 2023
Resposta da FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!
Take care – SK
Delivery to shop was very quick.
Delivery to shop was very quick.
Quality excellent.
6 de setembro de 2023
Resposta da FatFace - CHESTER 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Always find something you like
Always find something you like, and the staff are special and helpful.
6 de setembro de 2023
Resposta da FatFace - CHESTER 2
Thank you for your 5* review regarding your recent visit to our Chester store. It is great to read such positive comments regarding our lovely store crew. Thank you for being a loyal FatFace customer. Have a lovely day! LB
Resposta da FatFace - CHESTER 2
Hi Dave, thank you for leaving a review. It's great to hear that our Chester staff provided such friendly service, and we hope you love your new joggers! Take care, CD
I like fat face clothing but I don’t…
I like fat face clothing but I don’t like their customer service at all.
It happened to me twice that full order wasn’t delivered. First time they promptly Desptached it second time the customer services simply told me everything was delivered when I told them a dress and slippers were not delivered .
They initially told me that they investigate with the warehouse which can take 5 days or so but after the call they straight away emailed me saying all items were delivered , I asked for proof and never heard back.
I paid £69 for the dress and around £25 for slippers which I never received.
I am very annoyed but I like fat face clothing and in future I will only go to the store not online.
I am not saying there service is always bad but my experience was very poor
30 de agosto de 2023
Resposta da FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered some issues with your recent order.
I can see that my colleague has now popped you an email this morning regarding this matter so I trust that this has now been resolved for you.
Take care, MM
Good product at a good price
Good product at a good price. Ordering and picking up from local shop was quick and easy. Staff are always helpful and friendly.
23 de agosto de 2023
Resposta da FatFace - CHESTER 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great delivery..
Great delivery... On time & very friendly staff.
Love my green trouser outfit...
20 de agosto de 2023
Resposta da FatFace - CHESTER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass your feedback on to our lovely store crew, too. Take care – LB
Staff at Chester shop brilliant to me…
Staff at Chester shop brilliant to me and others
18 de agosto de 2023
Resposta da FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very nice and helpful staff make it a…
Very nice and helpful staff make it a pleasure to shop at Chester Store
26 de agosto de 2023
Opinião espontânea
Resposta da FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
Good service. The item I bought was really nice and just as described. I had it delivered to the shop. It came quickly and there was no problem picking it up
8 de agosto de 2023
Resposta da FatFace - CHESTER 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, SK
Resposta da FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Click & collect went smoothly
Click & collect went smoothly. ID required. No problems encountered. Item received in a small bag.
7 de agosto de 2023
Resposta da FatFace - CHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
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